Samtronic Reviews 122

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its excellent quality and the nostalgic gaming experience it provides. Many appreciate the vast selection of games, the ease of setup, and the fast delivery service. The value for money is frequently mentioned as a significant positive, with people feeling the product is worth every penny. However, some customers experienced issues such as receiving a product different from what was advertised, missing features like an SD card slot, or a faulty unit that wouldn't turn on or charge. A few people also noted that the game list was not alphabetized, making it difficult to find specific games, and some found the internal speaker quality to be poor.

What people talk about most

Product

Customers are delighted with the product, praising its extensive game library, which includes classic arcade... See more

User experience

Clients share positive opinions on user experience. Many reviewers praise the ease of setup, often describing... See more

Quality

Users describe positive interactions with quality, noting the solid construction and sturdy cases of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speed of... See more

Value for money

Reviewers mention positive feedback about value for money. Many consumers consider their purchases to be a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the 14” fold up arcade system with the optional Sanwa joystick and buttons. Shipping was fast and arrived in no time. It was just as advertised. Been playing all my favorite games non stop! I o... See more

Rated 5 out of 5 stars

I received the console less than a week after I ordered. I wanted to have the joystick on the right side, which Samtronic accommodated without additional costs. I’ve enjoyed the virtual journey back... See more

Rated 5 out of 5 stars

Back to my childhood with this awesome machine.Also easy to take it with you on vacation.For about 4 hours without acpower needed. Recommented to anyone who likes playing old computergames.

Rated 5 out of 5 stars

I ordered the Samtronic Retro game console on a Wednesday and it came on the following Tuesday. As I continued to go through the game list, I found games I had not seen or played in a long time. So fa... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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Rated 5 out of 5 stars

Well built

Well built, working very well. But the 2 player option is a little odd. A "real" 2-player arcade joystick add on would be something people will buy. Now a xbox copy gamepad is the option.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Sadly Disappointed

I’ll just be upfront, I’m very sadly disappointed in this product. First off, I bought the product based on what was advertised in the pictures on the Samtronic website as well as reviews I saw on YouTube, but what I saw in the pictures and on YouTube, wasn’t what I was sent. I thought I was getting a Samtronic product with Samtronic software but when I turned on the system it was Pandora Box DX Special, not what was advertised. Also there was supposed to be a slot for the Micro SD card that has the games on it, my system has not slot at all. That’s not what was advertised. So honestly I’m very disappointed in this purchase, I didn’t get what I paid for and that’s not cool. I don’t want a refund, I don’t want to return it, I just want what was advertised to me and what I paid for.

12 January 2026
Unprompted review
Samtronic logo

Reply from Samtronic

Hello,

We sincerely apologize for any inconvenience caused and thank you for your understanding and patient explanation.

Regarding the issue you mentioned, we would like to explain the situation as follows:

The promotional video on YouTube showcases our older product version from last year, which did not include a headphone jack. This year, we have upgraded the product, adding a headphone jack, thus changing the SD card slot to an internal design, and also adding 18 new games.

Furthermore, because this version was among the first products released during the Christmas season, time was tight, and we were unable to update the brand logo on the device in time. We sincerely apologize for this.

If you prefer to use last year's older version, we can arrange a replacement for you. Please let us know your preference, and we will do our best to resolve the issue for you.

We apologize again and thank you for your support and understanding.

Rated 4 out of 5 stars

90's Kids Rejoice!!

Pros: Setup is pretty much plug and play. Product feels robust, well-made and durable. It's heavier than a laptop, but that adds to the feel.

Quick to charge and a full battery could last up to 4/5 hours given my current use experience.

Instant nostalgia! All the Sega / Nintendo / Arcade greats are here for those 90s kids that misspent their youth in bowling alleys, cinemas and coin arcades before dancing like idiots on tiktok was a thing.

Have spent the break since xmas knocking over AvP, Xmen and TMNT side scrollers and introducing my kids to Rampage and Street Fighter. Has been amazing.

Cons: My unit was supplied without the spanner, so the joystick is unable to be attached fully, so loosens over the course of a longer gaming experience. Minor.

The "Samtronic" operating system depicted on the site is not real, OS is actually a Pandora Box, simply in a new case. Just a FYI if anyone has any experience with that platform. Also means many of the games don't have an EU or US translation. Minor.

The games list (5000+) is not alphabitized or filed in any kind of logical order on the base menu which is diabolical...!! Making the search function not only absolutely essential, but with some games having upwards of 10/15 versions, it makes finding those specific games you're after very laborious. I'd say this is a pretty major (but preventable) admin issue considering the games library is just on an SD card and presumably copied from unit to unit. Spend the time to name and catalogue the games properly guys...

The second controller is NOT plug and play and requires some setup and back end system navigation. Straight forward enough, but honestly, should come ready to use. Again, spend the time.

The internal speaker is horrible. Metallic treble at the low end but the lower end volume is still very loud for a household with young kids... have been using headphones, again minor, but yeah, that speaker guys... yikes.

Overall though, amazing machine, amazing nostalgia for me, good talking point and a whole new experience for my kids, so although some OS and setup issues that should really be refined at this kind of pricepoint, this is a great platform and has already had an extensive workout!! Would recommend noting the issues above.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience.

Amazing experience.
Recieved in france after only 1 week, the Quality is very high and the Game play awsome
If you don’t already have one, you can order right now

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic console

Fantastic console, tons of games, all great. It's very sturdy and has many unique features. I'm very happy with this purchase. Thank you.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME Customer Service when there was…

AWESOME Customer Service when there was a shipping delay.

Great unit - I really enjoy all the games provided but wish the Settings menu was easier to access and the owner's manual/Guide was easier to read for people with poor vision.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

I bought the item in December 2025…

I bought the item in December 2025 after watching it on the videos and reals but after receiving the item my excitement was gone. It’s NOT what you see on the videos or reals. The video quality is terrible like watching a 1700 movies. Most of the games make NO sense and when I wanted a refund they wanted me to send the item to another country which will cost me nearly $200. I Made the mistake.

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Unit boots up and after loading screen…

Unit boots up and after loading screen does nothing, it's a brick with a screen attached, please send me a replacement or refund my 1200 dollars. Very sad for the kids on Christmas. Order no SAMT7502.

They have told me they will send a updated memory card to fix this issue, will update with resolution.

They sent the new card and the unit now functions as I wou
ld expect. Thank you.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome machine

Awesome machine, brings me back to my childhood dream. Excellent built quality, fast delivery. The only problem is that there are too many games, and it's hard to find the games I'm looking for. The navigation system and the menu need to be worked on. Regardless, it's a great machine, worth every penny. I'm going to have lots of fun with it for the time to come.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Shipped very fast

Shipped very fast. Got mine within 3 days. Games are super fun. Throwback to days spent in arcades. No quarters needed though!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Retro Gaming Platform

Very fast delivery! I have several retro gaming platforms and this is by far the best I have come across in recreating the experiences I enjoyed during the early days of console gaming. Highly recommend!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised by my Samtronic game consdole

I have received my upgraded (all options) 14 inch console and I love it. I have not had it that long but I am satisfied with all aspects of the machine. The images are as clear as I would have expected. The functionality of the buttons and the upgraded joystick are great. A minor gripe is that I can't turn the volume down to a really low level (it just turns off at a certain point) but I can always wear my headset. I'm pleasantly surprised with my experience and I can't wait to see the durability. Hopefully I'll have it for many more years. There are plenty of fighting games, which is not my thing, but there are PLENTY (5,000 game system) of other games that are bringing a huge smile to my face for all the memories. How fun to get to try them again.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE my machine!

I received my machine quickly after I ordered it. It is awesome! 5000 games with great menu options. The controls are top notch and easy to use. The screen and sound are great, and you can take it all with you! I love my machine and I couldn't ask for better quality!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very fast delivery! The game is enclosed in a metal case and protective peel-away film. Great game collection, and the few I tried so far work well without the need for configuration. You will need to screw/unscrew the joystick, so keep the wrench that’s provided.

31 October 2025
Unprompted review

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