Samsung Reviews 

I had samsung s23 ultra. Samsung released new android update. I updated to the latest software. In a week the new android version destroyed my phone motherboard. Now my phone is in constant reboot mode.
Looks like Samsung is deliberately release updates which destroys your old phone and then you are forced to buy a new phone. So that they can up their sales. These has happened to many people. It also happened to my sister.

Samsung in its wisdom, stop putting the input button on their TV remotes. Sorry to say i just bought 2 oled TV'S.
No where online does it show you how to change the input without using voice. I have a 2026 TM2680H remote. I tried finding, getting to Input directions on google and you tube. Neither has this new remote. I'm 70 years old and tech savvy and I can't figure it out. I recommend buying a different brand. Obviously Samsung isn't a tech friendly company. It was so easy on older remotes to just push the input button! I have lots of Samsung items. I won't buy anymore!!!

The worst customer service experience I've ever had. Its hard to believe how incompetent these people are. I got sent to 5 different departments for a simple subscription refund and each department told me contradictory info. Ahmed S was especially unhelpful. He ended the chat with me before anything was resolved. I ended up on a chat with him again and he tried to send me to another department. The same department that just sent me over to his department.

Bought a ring on 16th of May 2025 and sent it to repair begging of May 2026 as both the case and the ring are dead, not holding battery charge. It is covered by 12 months warranty. After a phone call with a person that could barely speak, I have been told that : the ring cannot be repaired under warranty because of physical damage. But after asking specifics and details of this damage, the version changed stating that the warranty was expired in February 2026. I asked to be escalated to the complaints department, never heard back. Avoid samsung like the plague. Appalling is a compliment.

I have always loved my Samsung products. I have found them to be reliable and well built. That's why when we moved to NFLD and needed new appliance, we purchased the complete SAMSUNG line up of SMART HOME APPLIANCES.
we were completely satisfied for several months of doing laundry when our NEW washer/ dryer combo started to get loud during spin cycles. With ever load of wash, the machine got louder and louder. We called Samsung and were told initially that our unit could not be serviced as we did not have a recognizable Canada post address. After several failed attempts to brush us off, we managed to secure a repair date. It was another month before a tech came to our home. Now the gentleman who showed up was fantastic. That being said, if we were a little older we could not have assisted in the 4 hour repair. As the dryer had to be lifted off the washer to dismal the washer. We also had to assist with the lift and securing of the dryer at the end.
Our repair lasted all of a month. The now loving called JET engine is loaded. All doors must be closed between the rooms and the laundry room to block the sound as our laundry is washed. The unit is so loud it can be heard outside our home.
Its been another month and still no repair has been made as there are no parts to be had to fix our unit.
I've asked for a replacement or a refund as the acceptable time limit to repair has well and truly passed.
I get nothing but dead air from SAMSUNG and the company who's supposed to repair the dang thing.
I would not recommend SAMSUNG to anyone looking to replace their units with ONE BRAND. Samsung HAS AT BEST, SHOTTY CUSTOMER SUPPORT and lack luster appliances. They look nice but soon after fall apart due to cheap parts and poor build quality.

We got a dishwasher 2 years ago, brand new, and the control board needs to be replaced now but the pice we need it’s no longer available. So, I was told to call the warranty department. They scheduled an appointment from their side to fix it up, but the technician never showed up. First time he texted me saying that the weather is bad and he can not come ( it was raining) and 2nd time didn’t even bother do that, just said that I didn’t answer and didn’t come again ( for the record, no one called me or ring the doorbell). Now I’m stuck with a dishwasher that can not get fixed because there are no parts for it. I tried calling warranty department but they keep hanging up on me. To say that this is the worse customer service ever it’s like saying nothing. Thanks Samsung for taking the money and giving a dishwasher that can not get fixed. Will never again buy anything from this company.

I just purchased a new Galaxy A17 after the A14 crapped out. The A14 has been hesitating when I touch keys for a long time, to the point where I can barely text people. The brand new Galaxy A17 is doing the same thing. Piece of crap. I will no longer purchase Samsung products after this experience. They used to be good phones but clearly something has shifted. I would not recommend a Galaxy to anyone, I wouldn't recommend an Apple either. I guess that is why these two companies have a monopoly so you can choose between two phones that are made to last less and less to take more and more of your hard earned money. It's called "Theft" people! Especially when you learn what it actually costs them to make the phones.

I have been in contact with Samsung several times since last week trying to return a tablet, the new S10 Lite, that I have only had for less than two weeks. I am not one bit impressed with the service that I have received. All I need is a return shipping label and instructions on what to do with it. They are doing nothing but giving me the runaround wanting me to bring the tablet somewhere to have it checked out. I simply want to return the tablet. Why should I have to fool around bringing it somewhere to have it checked out when I only want to return it???? They can check it out themselves all they like when they get it back.
The service that I have received from Samsung is truly unbelievable!!! I must say that I certainly expected much much better from such a reputable company. Why do they have to turn this into such a hassle? Something that I thought would be a five minute interaction has turned into almost a week now, with still no cooperation!!!
I have used nothing but Samsung for years and years, however this treatment is certainly making me rethink things!!!
In retrospect, I guess I didn't need to contact them much throughout the years, so I hadn't really experienced much of their customer service. Thankfully!
I am not one bit impressed. I used to brag that Samsung was the best, I guess those days are over now.

I have just discovered that they have blocked me from replying to their messages!!!

They are very disappointing, the customer service is appalling. They keep you on the phone for hours and then disconnect you.
The WhatsApp is the same they just give you links and it takes you no where

If I could rate this company as 0 starts I would. I placed my order on June 2 and was originally supposed to receive it on June 12. The package was never delivered, and despite contacting customer service twice, I never received a clear explanation about the delay or an updated delivery date.

As a result, I asked a customer service representative to cancel my order, which I was told had been done. However, a week later, Samsung shipped the phone anyway, even though I had already canceled the order and purchased the same phone from Amazon, where it was delivered the very next day.

As of June 23, Samsung still has not refunded my money. Every time I contact customer service, I receive vague, scripted, and unhelpful responses rather than any meaningful assistance. This has been one of the worst customer service experiences I have encountered in a long time.

On a separate note, another order I placed in May qualified for a promotional offer. Once again, I never received the link needed to claim the promotion. Contacting customer service has been equally frustrating, as I am repeatedly told that my concerns are valid and that the issue has been escalated.

After contacting customer service four separate times about the same issue and still receiving no resolution, this situation has gone beyond being merely frustrating—it is outrageous. Beware of this company, if need to order, don't do it at samsung.com

Warning: Scammers!!! I bought a phone from Vodafone with a free gift from Samsung; I was supposed to send proof of purchase and an email, but unfortunately Samsung doesn’t accept these documents, making it impossible to receive the gift!!! Don’t fall for these promotions – it’s all a scam!!! Samsung Scam

Very upset with my son’s new flip phone. The screen is black and can’t make phone calls anymore. Called customer service with no help! I have to go and purchase a new iPhone now because Samsung sucks! Never again!!!!! PS- just bought this phone in January! Still have to finish paying for a phone that doesn’t work

Not been happy since buying it
Not been happy since buying it. Voice narration seems to turn itself on and it sounds like Japanese girl mumbling English with a plum in her mouth... Also I just want to watch tv not sign for this and sign in for that..... The guide is so small I need binoculars to see it.....My old 20 year old tv had radio stations and teletext and was far easier to use

Recently purchased new Samsung tv with bluetooth to connect to my hearing aids! All I can say this experience has been stressful, complex, wish I hadn’t bothered and had just continued with sub titles on my previous Samsung!! Technology going wayyyy over the top for us elderly folks!!!

Follow up on email inquiry five months later - a joke

Customer service will not reply to me disgusting. A company this size and well known mustn't want sales

Do not buy into the illusion of the "Samsung Ecosystem" or their premium marketing. They sell you a luxury flagship, lock you into an ironclad financing agreement for a brand-new retail device, and then outsource their official "Samsung Care+" protection plan to a predatory third-party company (Servify) designed to clear out secondary-market overstock.

Following a loss under Claim #IVWPD0AIGX69, I was actively coerced before even paying my $200 deductible. Because their administrative systems are completely broken and incompetent, I was told my only option was to accept a Certified Pre-Owned (USED) unit in a completely different color than what I bought, or walk away with nothing.

Samsung directly backs, enables, and profits from these shady business practices. They consciously choose to partner with companies that hold your claims hostage, pocket your monthly premium money, and then let their administrators dump second-hand gear on consumers who are still paying full retail prices for a new phone. If Samsung cared about brand integrity or customer loyalty, they would police this garbage. Instead, they let their partners run a corporate logistics trap. You saved the marginal warehouse cost of sourcing a correct, brand-new retail unit, but you permanently lost a flagship customer for life. I am entirely finished doing business with Samsung.

Brooke my phone tried logging on to buy another couldn't because of new phone number so I've waited 2 weeks still can't access because it's still sending second verification to my old phone I've spent hours chatting, talking can't find help I have Tbi. From accident let them now that hoping for help still nothing been going on for about 3 weeks I've spent tens of thousands over the years buying tv, stereo , speakers,phones this so crazy all ive been trying to do is buy black 26 ultra 1 tb and can't because the discriminate against me for being disabled no help4-6 calls chatting for well over 1hr

Customer service is extremely horrible. I rather have AI helping me. Bad service is not once not twice but many times for a simple question like paying through phone

Samsung ate putting stuff on there phones people just don't want.The new samsung s24 ultra update is totally rubbish this new brief on the main screen is so annoying you turn it off and its still there samsung get rid of don't want it on my screen now thinking of changing my phone.