Samsung Electronics Deutschland  Reviews 

The online shop is super. Really good offers and super-fast delivery. But if you have problems with a product, the support is really bad. Pretty much useless, and it's ruining the good shop experience.

It is really nice and easy at samsungs online shop

Phone is super fast. Love AI generated photo features. Lasting battery for a day. Display is impressive. Only disappointment is lack of bluetooth in s-pen and Wallet pay feature in Germany is available only from one selected bank.

Great offer for the Zfold6. Could have been better offers for accessories!

Packing was very poor . Phone was shaking inside the cardboard. You could have filled it with papers or some stuffs.

Super s25 ultra top Handy

The ordering was very smooth. I could easily order multiple products

Was good. I like the trade-in process.

The process was clean and on time. (Even a day or two earlier.)

The order delivery was divided into two packages (phone and case). Ideally the packages could be combined saving resources?

Device Care Insurance: The welcome email wasn't clear whether there need a registration be done or the insurance is valid without.

It was pretty straight forward, there were a lot of discounts and codes to apply which reduced the price of the S25Ultra, which is very nice. It was also great having the delivery date accurate and on time. No complaints other than the app/site can be buggy sometimes, but possibly that was happening due to the load it had during the preorder

Along with the trade-in amount, the S25 Ultra has a great offer, alongside discounts on accessories.

There should be a suitable charger enclosed.

Everything OK.

I bought buds3 pro, I was waiting for delivery but then checked my status it showed returned and refunded.
i reached customer support they couldn't do anything and told me to check status after sometime. My money was refunded i was happy and then got it from Amazon without any problem.

They will burn your house down if you are not careful.
Plastic junk is what Samsung sells. Samsung has the worst kitchen appliances, and they all die in 5 years. My refrigerator died over cooling element, my stove starts on its own every time you lean on it, it leaks gas, and my dishwasher leak sensor is shot; all broken. I only buy GE now. In response to Samsung, I already fixed it! Twice. Stop making junk! That is the answer.

Best services I received so far. I am so glad to switch from Oneplus to Samsung

well done
quick shipping sercive

I am writing to express my extreme disappointment with the service and support I have received regarding my recent Black Friday purchase. As a long-standing Samsung customer, owning multiple appliances, phones, and tablets, I expected far better from such a reputable brand.

The promotional offer explicitly stated that after 14 days of purchase, I would receive an email to review my new phone. Reviews submitted via the form provided were to result in a free gift within 14 days of validation. I purchased my device on November 27th, received the review email on December 4th, and submitted my review the same day—well within the timeline.

However, there was no confirmation that my review was received, leaving me uncertain of the process. Since then, I’ve submitted the review six additional times to ensure my participation, but I’ve received no updates or clarity.

Attempts to resolve this through Samsung’s support team have been appalling:

4 calls to customer support with promises of follow-up within 24 hours—none of which were fulfilled. I was also given invalid or false phone numbers during chat conversations, which can be verified via transcripts.

6 live chat sessions that offered no resolution or meaningful response.

This level of incompetence, lack of communication, and failure to honor promotional commitments is beyond belief. I’m not alone in this frustration, as others have reported similar issues. For a brand of Samsung’s stature, this experience has been utterly unacceptable.

I hope Samsung takes accountability and resolves this matter promptly, not only for me but for all affected customers.

In over a month there has still been not contact from Samaung I have since contacted there data team to request all transcripts so I can use this for legal action should they not honour there clearly advertised promotion