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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor customer care, pointing out unhelpful support teams and major difficulties getting warranty claims or product repairs honored properly. People also reported receiving damaged items upon delivery or facing extremely long delays when trying to resolve these frustrating issues. Some reviewers were happy with the device performance, noting smooth daily operation, great display quality, and useful features. Consumers also mentioned that certain home appliances and electronics worked reliably over long periods without giving them any trouble. These individuals found the technology easy to use and appreciated the strong ecosystem integration connecting their devices seamlessly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, with some consumers praising flagship devices... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as an exhausting experience filled... See more

Quality

People report ambiguous experiences with quality, highlighting a wide range of differing opinions. On one... See more

Service

Clients share ambiguous opinions on service, with many reporting frustration over lengthy repair turnarounds... See more

User experience

Customers consistently note ambiguous experiences with user experience, with opinions heavily divided. On one... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the rel... See more

Rated 2 out of 5 stars

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in... See more

Rated 2 out of 5 stars

​My family and I have been loyal Samsung customers for the last 8 years, purchasing dozens of their devices. However, my recent experience with my Galaxy Z Fold6 (Ticket number: 4437881227) has... See more

Rated 3 out of 5 stars

Had Samsung phone for a month and so far working OK. But the Samsung bloatware and distinct lack of user friendliness makes this the most annoying Android experience I've ever had!


2.2

Poor

TrustScore 2 out of 5

730 reviews

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No history of asking for reviews

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2.2

All reviews

(730)

251 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall a great experience user…

This review has been left as part of a promotion by Samsung.” Overall a great experience user friendly been using samsung for a long time and never had an issue with the hardware or software 😀 keep doing what your doing samsung !

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This Review has been left as part of a promotion by Samsung

This Review has been left as part of a promotion by Samsung

I used to be an apple girl back in the early 2000s but one day I swapped to Samsung and found that their products were so much easier to navigate and easy to deal with if I ever had an issue it has always been delt with quickly and with no fuss or hesitation.
I really feel confident when buying Samsung products and feel they really value their customer service.
Thanks Samsung here is to many more years of great adventures with Samsung.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I love Samsung products

I love Samsung products. They are easy to use, last for ages, don't break very often and value for money. They are the only TV we have in our home.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Samsung products are amazing

Samsung products are amazing, the information inrelation to my query could not have been any better. Oh yes it could ir is Samsung, answerred my questions professionally and was very patient which is muchly appreciated and welcomed by myself.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I have a samsung s24 phone never had…

I have a samsung s24 phone never had issues about anything about the phone or service provided i think its probebly one of the best phones ive ever had always gets regular undates and never has issue downloading them i like the fact that they have there own software a bit like iphone they always promply contact me of any suspicous activity and send a message asking if it was me it saved me being hacked a couple of times with somone trying to use my info ilegaly so i give 2 thumbs up for samsung and they do send offers for new tek witch i like

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Samsung is better

These phones are the future of technology. I bought a samsung phone about from samsung recently, and it is SO much better than Apple. Apple updates are annoying, making complicated solutions for non existent problems. Just buy from samsung.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

A bloke happy with his product 😊

I have been with samsung for approx 10 years and will never move back to apple. The features, the functionality, style, service and the simplicity of being able to connect to services has been great. I always look forward to new updates as they actually have updates with purpose. Keep on being great Samsung 👍

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Good afternoon sale service

Tried a cheaper product in-between and found Samsung is best
After sale service is good
Atleast you know someone is there to lookafter in case something goes wrong
My S25 had issue and I was given a brand new phone

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Innovation and Customer experience

This review has been left as part of a promotion by Samsung. If you want the latest and greatest that the tech world has to offer, then Samsung is where to go. Samsung products are groundbreaking when it comes to innovation. Unfortunately this means there can be setbacks at times. Samsung are always the first to call those setbacks out to ensure their customers experience and safety are of primary concern!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

ThisThis review has been left as part of a promotion by Samsung.”

This review has been left as part of a promotion by Samsung.

I've been a Samsung customer in Australia for several years now, and my overall experience has been largely positive. My journey started with a Galaxy smartphone, and I've since expanded to include a Samsung television and a tablet, creating a nice little ecosystem in my home.

The standout feature for me has always been the quality of the displays. Whether it's the vibrant screen on my phone or the stunning 4K clarity on my TV, the visual experience is consistently impressive. The integration between devices is also a huge plus, making it easy to share content and maintain a seamless flow across my tech.

On the customer service side, my interactions have been straightforward. I had a minor query about a software update which was resolved efficiently through their online support portal. The Samsung Members Community is also a helpful resource for tips and troubleshooting directly from other users.

While no company is perfect, and I've heard mixed stories from others, my personal dealings with Samsung Australia have been reliable. The products are innovative, and they have generally worked as advertised from the day I unboxed them. I feel confident in recommending their products to friends and family.

It's a brand that has earned my trust for delivering solid, forward-thinking technology.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Love my new s25

This review has been left as part of a promotion by Samsung. Getting the phone was a simple process and I really love my new s25. Really recommend

3 November 2025
Unprompted review

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