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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor customer care, pointing out unhelpful support teams and major difficulties getting warranty claims or product repairs honored properly. People also reported receiving damaged items upon delivery or facing extremely long delays when trying to resolve these frustrating issues. Some reviewers were happy with the device performance, noting smooth daily operation, great display quality, and useful features. Consumers also mentioned that certain home appliances and electronics worked reliably over long periods without giving them any trouble. These individuals found the technology easy to use and appreciated the strong ecosystem integration connecting their devices seamlessly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, with some consumers praising flagship devices... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as an exhausting experience filled... See more

Quality

People report ambiguous experiences with quality, highlighting a wide range of differing opinions. On one... See more

Service

Clients share ambiguous opinions on service, with many reporting frustration over lengthy repair turnarounds... See more

User experience

Customers consistently note ambiguous experiences with user experience, with opinions heavily divided. On one... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the rel... See more

Rated 2 out of 5 stars

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in... See more

Rated 2 out of 5 stars

​My family and I have been loyal Samsung customers for the last 8 years, purchasing dozens of their devices. However, my recent experience with my Galaxy Z Fold6 (Ticket number: 4437881227) has... See more

Rated 3 out of 5 stars

Had Samsung phone for a month and so far working OK. But the Samsung bloatware and distinct lack of user friendliness makes this the most annoying Android experience I've ever had!


2.3

Poor

TrustScore 2.5 out of 5

727 reviews

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No history of asking for reviews

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2.3

All reviews

(727)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Is there a worse performing device at that price…

Can someone tell me a worse performing phone in that price category than the Galaxy S24? Please tell me, so I can avoid that too!
If they stick with 'it's a phone' then it may be ok, except for the price of course.
Camera changes settings at will, from Photo to video or portrait; the music stops playing in the car when the device is moved, it overheats at the ray of sunshine, need I go on. What a useless - and expensive- piece of equipment. Expensive paperweight, I's say. Pfui!!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

I’m only giving one star because I…

I’m only giving one star because I can’t give zero stars. I bought a Samsung watch which failed so many times that the service centre actually had the device longer than I’d actually worn it. Customer service is absolutely appalling, the watch was new but they refused to replace it under warranty. They offered me discount vouchers in tv’s and fridges that expired in a month! I’ve working and relatively new appliances so I don’t need new appliances or useless vouchers. I would never buy a Samsung product again. I’ve got rid of everything Samsung in my home.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

A brand new Samsung phone

A brand new Samsung phone, overheating while travelling overseas, couldnt use for my whole holiday. So upon returing home and reporting fault & following the correct process, a Samsung technician found main PBA fault (not battery). BUT I still couldn't get a replacement phone!! Had to factory reset all my info & pics (gone) & the phone had to be sent to Samsung to be assessed again! WTF... your process under WARRANTY is IMPOSSIBLE to understand & a useless process. It was your product that failed, I should not have to travel many kilometres & jump through hoops to have it repaired or replaced!!!!!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Samsung

This review has been left as part of a promotion by Samsung.
I have had a great experience with Samsung since I first had one of there devices when I was a teenager (I am 30 now). I had a TV for four years that suddenly wouldn't turn on on my birthday, and they sent a repairman that week and fixed it for free. They are easy to contact and very understanding and kind. They treat the community well with giveaways and discount codes (I even got a free Galaxy Tab for buying a new phone, pretty good deal!). Nothing but nice things to say about them; I've never had a bad experience, which is why I have stuck with them for everything from TVs to phones and more. I would definitely recommend them.

15 November 2025
Rated 5 out of 5 stars

Samsung S25 Ultra

This review has been left as part of a promotion by Samsung.

Currently I am using Samsung S25 Ultra. Samsung demonstrates exceptional leadership in premium hardware, as exemplified by the Galaxy S25 Ultra, which boasts an industry leading display and innovative Galaxy AI capabilities. Their sophisticated ecosystem provides seamless integration and distinctive features such as Quick Share and Auto Switch. The robust One UI software offers extensive customization and profound functionality, ensuring a refined and advanced user experience across all their devices.

13 November 2025
Rated 4 out of 5 stars

Brand I can trust

This review has been left as part of a promotion by Samsung.

My journey with Samsung started with A52s in 2022. I bought it due to its all rounder capabilities and it did not disappoint at all. Since then I just started to build my Samsung ecosystem from buds to watches to fridge...so on.

Currently using S23u and this thing is still a beast. Did not give me any issues in last 2yrs. Battery life is good, camera on par with some of the latest new phones and smooth as ever.

Paired with it are my buds2 pro and watch 5. As you can guess these are now really old devices but that is the thing, they last good and still perform as day 1. With these qualities, I have been happy to spend my money with Samsung.

Only few issues I have (reason for 1 less star) is there are very few stores of Samsung. This hinders my experience on using and buying instore and have to rely on online purchases and waiting for the device to arrive.

Also with the latest releases I feel like Samsung has taken a step back from risky innovations. S25U didn't give me enough to upgrade, same with the new buds. So I hope they can fix these with the new launches coming next year.

Thank you.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Cutting-Edge Innovation!

This review has been left as part of a promotion by Samsung.

Samsung continues to impress me year after year. Recently, our 65" Frame TV suddenly stopped working - wouldn't turn on at all. I was worried because the 1 year warranty had expired.

I called the customer service line, described the problem, we did some troubleshooting steps but nothing worked. Then, to my surprise, they booked and sent a repair person within 2 days and the TV was fixed!

Their customer service is absolutely top-notch — the team goes above and beyond to make sure every question is answered and every issue is resolved quickly and professionally. It’s refreshing to deal with a company that genuinely values its customers.

Their products are truly innovative, blending sleek design with powerful performance. Whether it’s their smartphones, TVs, or appliances, you can always count on Samsung to deliver the latest technology with user-friendly features. Each product feels like a step into the future.

Samsung also have great promotions/discounts for newly launched products (especially phones).

Overall, Samsung sets the standard for quality and innovation. I couldn’t be happier with both their service and their products — highly recommend!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Samsung Products

I have a Samsung Bottom Mount Fridge and a A33 Mobile both of which I am very happy with and if given the financial opportunity, would purchase again.

9 November 2025
Unprompted review
Rated 4 out of 5 stars

Overall good

Overall good, Korean brand, some product made in Vietnam and not china. Always have sale, keep an eye for the best deal.

4 November 2025
Unprompted review
Rated 4 out of 5 stars

The Good, The Bad and The Ugly - My Samsung Journey

This review has been left as part of a promotion by Samsung.

Having always been an Android loyalist, it was a no brainer that when HTC stopped releasing mobiles back in 2018ish that Samsung was my only option for a phone that was comparable at that time.

Thus my Samsung journey began. Since then I have upgraded my phone every 2yrs, currently running the S25 Ultra.

I have also utilised both the pro and standard version of Samsung watch. Currently researching the watch 8 series as in need of an upgrade from my current 5 series.

I have also recently purchased the Galaxy ring as a way of monitoring my health when not wearing my watch. The versatility of the ring and its waterproofing makes its a much more flexible option for myself who needs a built-in waterproofing as I often forget to engage waterlock on my watch until just at the last minute or I remove it altogether forgetting about the lock. In any event my current watch is not suitable for swimming or bathing or extended periods of submersion.

Having received the new tablet as part of my phones purchase promotion, I am unable to provide any commentary around this product having not yet set it up. However having last used a Samsung tablet in 2018, I found it to be an ideal compact version of having a laptop and oversized mobile combined into one.

If you're looking for a company that is always improving and continues to provide competitive technology Samsung is your best option.

Price and tech specs for all ages and usage abilities makes decisions even more family and user friendly.

4 November 2025
Unprompted review
Rated 3 out of 5 stars

S24Ultra and my watch a great, but can be better

My S24Ultra is a great phone, but lately sometimes it will say, "phone too hot" when I just plugged it in for charging, which is weird.

Charging my Samsung watch is becoming a drama. The cable is almost cut, and sometimes it simply won't charge, I have to keep trying till it starts.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

My second Samsung phone

My second Samsung phone. I could not be happier. Everything works, keeps updating, is robust and easy to use. I now own a Samsung TV as well. I have not had to contact Samsung about anything so cannot speak of after sales.
I have an iOS device for work and just giggle at that product. I am totally satisfied with my Samsung devices. I will not be buying any other brand.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Samsung TV, Galaxy, and Sound

“This review has been left as part of a promotion by Samsung.” Have been using Samsug products for 20 year. Love the TVs, Galaxy phones and tablets, and soundbar. Reliable quality products.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great support

This review has been left as part of a promotion by Samsung

The phone, tablet and watch I recently purchased have been great. Dealing with Samsung for resetting my Samsung account was easy and the team made it easy. Supporting apps on the Galaxy store make everything so much better.

13 September 2025
Unprompted review
Rated 4 out of 5 stars

I love samsung

I love samsung, I love the way that everything connects up so seamlessly and you only need one brand for everything in you house for it to work perfect and that is samsung

3 November 2025
Unprompted review

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