SalonSkincare Reviews 

345
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... See more

Rated 1 out of 5 stars

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... See more

Company replied

Rated 1 out of 5 stars

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... See more

Rated 4 out of 5 stars

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Wellness Center

Written by the company

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

345 reviews

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No recent history of asking for reviews

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3.4

All reviews

(345)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good will use you again.

I was slightly nervous as this was one of my first on line buy,s, but did not need to be, all went well, great value as my product was on sale, next time I will order in advance to make the most of your free post. Good feed back to inform when your purchase is on its way. Thank you

15 July 2014
Unprompted review
Rated 5 out of 5 stars

SalonSkincare Cares

I have always found SalonSkincare to be an excellent company. Website excellent and prices are very competitive. They have a very extensive range of well know brands. I have ordered quite a lot of products in the past and will continue to do so.

26 June 2014
Unprompted review
Rated 5 out of 5 stars

Enjoyable experience

Ordered one item which I found cheaper than elsewhere. Ordering was easy, delivery prompt and well packaged. I would definitely recommend to friends!

26 June 2014
Unprompted review
Rated 5 out of 5 stars

One word....fabulous

Excellent service from SalonSkincare !! I use various Gatineau products and find this web site has the best prices along with a very prompt delivery service. I've always received my products when they say and am very pleased with the overall service and value for money

20 June 2014
Unprompted review
Rated 2 out of 5 stars

Poor service: cancelled order

It was my first order with SS and I wanted to use a work address for delivery (and therefore different address to my credit card). This wasn't acceptable to the website. I guess this policy is fair enough but the manner in which I was addressed and responded to was dreadfully bad customer service - giving the impression they saw me as a fraudulent crook. After I tried to find a solution, the second response was just to tell me to cancel the order, which I happily did, and sent £150 of business in someone else's direction.

30 May 2014
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi

I am sorry that you where not happy with how we handle fraud prevention. Most of these systems are automated but we will review the situation and see if it can be improved.

Salonskincare

Rated 1 out of 5 stars

Very disappointed with service

At this point (10 days after placing order) I still haven't received my order. So the £2.99 for priority handling was a waste of money. I've contacted customer service but still don't know what's happening with my order.

19 May 2014
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

HI

We are very sorry that you had an issue with your order but upon reviewing the tracking we can see that the courier attempted on several occasions to deliver before finally returning the order to us. All order require signature as explained and we are sorry if you where unaware of this. Your order was duly refunded upon receipt back at our warehouse.

Regards
Salonskincare

Rated 5 out of 5 stars

Smooth Transition

I bought the Redken anti snap without any hassle. I found it easy navigating my way around the site and even more helpful the recommendations to go along with my product is a fab idea. I would highly recommend the site to friends and family particularly as delivery is quick I'm definitely returning to buy more goods.

15 May 2014
Unprompted review

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