Salomon Reviews 

Terrible experience. Bought a pair of sneakers through an authorized dealer, that went bankrupt shortly after. I have a warranty issue with the shoes due to bad design/material defect yet Salomon keeps referring me back to the dealer while they are bankrupt and can clearly not help me. This brand will not uphold its guarantee promises and frankly does not care one bit about its customers. Avoid at all cost.

Can’t return to store. Need a printer to return an item which I do not have so I have no way to return! Contacted customer service about this and was connected to a bot which kept telling me to find a printer. Useless company, will not buy from here again.

Was sent a completely different product to the image. When I tried to ask the customer service for support on what the product should have been I was ignored and sent a returns label. Not very happy with customer service experience.

I bought a pair of running shoes with no tie laces costing £160, The no tie lace on one shoe has snapped within a few months of use. I like the shoes but having read reviews about no tie laces I no longer recommend buying these shoes. i have attempted to fill in a warranty claim but it has proved impossible to upload the required photos onto this form. Frustratingly they have no email address. It seems other people have been given replacement no tie laces but they have proved very difficult and fiddly to attach to the shoe. What a pity they have stopped making shoes with tie laces. Nothing can go wrong with these. My previous Salomon shoes did have normal laces and were far superior. Incidentally I have wasted more than 3 hours attempting to fill in the contact form. Possibly due to a fault on the website.

I’ve had the most awful customer experience. Salomon uk use UPS as the delivery partner and they employ liars as drivers. UPS said I wasn’t in the first time they tried to deliver. Funny that, as they never actually came to the property. The next day I had another message from Salomon and UPS saying I’d refused the delivery!! Why would I do that and besides they never came to the property. I have full video evidence that shows they never attended. So I complained to Salomon customer services who basically said they couldn’t do anything about it. So I asked for a refund, which they refused as they need the shoes back first - like that’s my problem.

My advice, if you want a Salomon product, would be to buy through another seller and ensure their delivery partner isn’t UPS

I have always had a good impression of Salomon, but my recent experience with their customer service has been very disappointing.

I first contacted Salomon on October 16 regarding a pair of XT-6 Gore-Tex shoes that developed visible stains that did not go away and continued to get worse, even after very minimal and normal use. Their own Quality Department confirmed in writing that the issue was a manufacturing/material defect and instructed me to return the shoes using their prepaid label.

On November 11, I received written confirmation that the shoes had been received and scanned at their warehouse.
I was also told in writing that the resolution would be a refund, not a voucher.

Since November 11, I have not received a single response, despite several polite follow-ups.
No update. No timeline. No explanation.

This is extremely disappointing — especially considering that Salomon themselves confirmed both the defect and that I would receive my money back.
I have now had to involve the European Consumer Centre, as Salomon has completely stopped responding.

I really hope Salomon improves their customer service, because this level of communication is far below what you would expect from such a well-known and quality-conscious brand.

Useless on line customer service. Talking to the wall would produce a better results . All they want to do is shake the issue off and report to their management which doesn’t mean anything. They are reluctant to solve issues- absolutely unacceptable - don’t trust them

Salomon were bought by a Chinese company I've been buying their footwear for decades the new owners are cutting corners with quality ...Salomon footwear is now garbage where I used to get years out of the footwear its now months before they start to degrade

Bought hiking shoes from the forces line on Salomon.com that started disintegrating after one hike of about 100km! Also have had many problems with Speedcross 6! Terrible quality shoes nowadays. What happened to the old Salomon? Also, the service in the US makes it extremely difficult to get a refund after letting them know you're dissatisfied. Preaching sustainability while waisting so many resources, makes me sad

My shoes Seems to be lost.. after 16 days still no answer and haven'r got my money back yet.. never again.. what a scam...

shoes i bough here are stylish, high quality...but delivery was not so fast

I bought a pair of gloves, thinking it would be quality coming from Salomon. After less than 10 uses, they already started breaking on the palm. It's a plastic material that is supposed to look like leather, so it breaks into small pieces that are left in nature. I stopped using them until I have sewed a piece of leather on top. It would be a waste of resources to throw them away..

The cost cutting seems to have gone too far.

I bought a pair of XT6’s two years ago, and they were well made & sturdy.

I recently bought a pair of new XT6’s.

I decided to send them back as their new ortholite insoles have less padding than a sheet of A4 paper.

I’ve been a loyal Salomon fan, but I’m extremely disappointed with these shoes. They’ve never been used on trails or asphalt, only for light mall walking. Yet, the sides are already breaking, even though the soles and uppers are completely clean.

Since they are breaking, I have no choice but to glue them. This affects models XT-6, XT-Wing, and ACS Pro. For shoes designed for hiking, this is unacceptable. As a loyal customer, I believe I deserve compensation for this serious quality issue.

I walk 5km to 10km day with my dog,the last 3 salomon Hike tenis a bought ,very poor ,Salomon Saliba I only use them about 20 times the vulcanized part ,just open holes in the front (sry if the correctc name is not vulcanized ,the black rubber in the front,the others Salomon X Ultra just fell apart after 8 months of use 1 or 3 times max a week,the last ones that I can still use are Salomon Xa Pro 3d V9 Gtx 3....so never again I will bought Salomon...

salomon great brand for outdoor gear, shoes and jackets top quality. strong grip, comfy fit, last long. a bit pricey tho but worth it for hiking and running fans.

I'm motivated to write this review based on the number of negative ones.

I ordered a pair of boots on a Saturday afternoon with express delivery and they arrived on time on Tuesday. The timeframe was 1 to 2 business days. If you consider they might have processed the order on a Monday morning then it took only one day to arrive.

Unfortunately, people don't usually leave good reviews unless prompted. This is not to "defend" the company, just trying to reduce the amount of anxiety reading many negative reviews can cause.

The boots are great, and since I’ve only had them for less than a day, I can’t comment on their durability, but the purchasing experience was satisfactory overall.

Very happy with my Salomon products in general - especially my running shoes!

I bought a pair of X Ultra Gotex boots. After a few months of light dog walking, one boot started to leak. I sent them back under warranty and got a replacement pair. First time on in a wet field and both my feet are soaking wet. I read about the decline in quality of Salomon boots and now I'bve had it confirmed. How can Gortex even leak?? I will never buy another pair, it's so much hassle sorting things out when they go wrong.

Shoes broke after 1 weeks wear tried contacting customer service as I bought these in store and wouldn’t give paper receipt it was by email but didn’t get it so the shop worker obviously put it down wrong wouldn’t take a bank statement needed receipt for return I was then told walking around New York for one week on dry concrete isn’t suitable for the shoes baring in mind these were XT-6 goretex shoes so you can only wear them on carpet and not walking in them outside at all. Terrible customer service and rubbish products charging a price even primark shoes would last longer