This company does not honour its self promotion of 12 hour turn around for emails and they do not answer the phone number presented as it rings once then enters a standard engaged tone. I ha... See more
Company replied
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Thanks to PayPal, I made a mess of an order with Sakertool. It whizzed through automatically and suddenly my account was debited for two patio tools instead of one AND the delivery address was wrong.... See more
Company replied
This company are not very good at it they don’t deal with complaints and completely ignore emails and contact is impossible AVOID THEM DO NOT BELIEVE THERE ADVERTISING
Company replied
We ordered 2 of Sakertool’s ergonomic chairs but unfortunately couldn’t assemble because of our arthritis! They are a wonderful product and our daughter did assemble one and was very comfy but we real... See more
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
Breach of guidelines
Customer service is a complete waste of time
Order number MSTO-3418386
I bought the digital inclometer and straight out of the package the levels were completely off by quite a fair way, if I was to lay the digital inclometer so it would show absolutely level it was visually way out and if I lay it on top of a bubble level the bubble would be as far to the side as it would go..
This would be the same even in absolute zero mode!
I sent a few emails to the company asking for a fix but no reply and then multiple emails asking for a refund if they are unable to give me a fix for the issue but yet again not a single reply!!
This is an appalling company who couldn't give a damn about the people who have already given them their hard earned money..
I received this item on 16th January 26 and its now 4th March!!
I would urge anyone to steer clear of this company
16 January 2026
Unprompted review
Reply from Sakertool
Dear Geraint,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Steam cleaner order
I placed an order for a steam cleaner. The money has been taken out of my account but I haven’t received an order number nor have I received the steamer. Customer service doesn’t seem to exist I just get an automated email response. Beware of ads on Facebook.
20 February 2026
Unprompted review
Reply from Sakertool
Dear Nicola,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with a brief description of the issue, We need an email address to find your order. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Ordered two "smart camera's" on-line…
Ordered two "smart camera's" on-line with a 40% discount. Did not receive any email to confirm my purchase but payment was taken from my card. A few days later I received a package containing 2 metal "clips" with nothing on or in the packaging to say what they are or where they are from?
Yesterday I received another package containing the camera's but checked my account to see that another substantial charge had been made. I've been in touch with their customer services but a complete waste of time.
21 February 2026
Unprompted review
Reply from Sakertool
Dear Steve,
We’re sorry to hear about your experience.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
WARNING WARNING WARNING
WARNING WARNING WARNING , this company is supporting the taliban with payments that you people send , they will send you plastic items that are costing hundreds of pounds and thousands of people are falling for this scam
25 February 2026
Unprompted review
Reply from Sakertool
Dear David,
We are very sorry to see that you are dissatisfied with your experience.
If our product did not meet your expectations, we sincerely apologize for the disappointment caused. That is never the experience we want for our customers, and we are always willing to review and resolve any specific product concerns directly. We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
At the same time, we must clearly state that our company has absolutely no connection or affiliation with the Taliban or any political or extremist organization. Such claims are completely untrue.
We are a legitimate business committed to providing reliable products and support to all customers. If there is any issue with your order, please contact us directly and we will do our best to assist you.
We sincerely apologize again for any dissatisfaction and appreciate the opportunity to clarify.
Saker Support Team
Worst Company ever. A rip off!
I ordered 2 security cameras on facebook . The offer was 2 for the price of one. I checked to be sure this was correct. On delivery I received one. I reported this and Customer Services said they would look into this. After 6 or so contacts they have never answered.I received the camera on 19/12/25. It is also very difficult to to set up. I still haven’t managed this. £30+ wasted. Worst company ever, Don’t Buy!
19 December 2025
Unprompted review
Reply from Sakertool
Dear Joe,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Ordering was simple
Ordering was simple, and the tools arrived exactly as expected. I’m very pleased with the whole process.
15 February 2026
Unprompted review
Reply from Sakertool
Dear Aria,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Shipping is much more affordable now…
Shipping is much more affordable now than it was several years ago.
22 February 2026
Unprompted review
Reply from Sakertool
Dear Layla,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Getting estimates this time turned out…
Getting estimates this time turned out to be surprisingly simple. Many thanks!
16 February 2026
Unprompted review
Reply from Sakertool
Dear Natalie,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Sakertool has very competitive prices
Sakertool has very competitive prices, particularly when it comes to delivery, which can differ a lot between companies. Their materials are high quality and exactly as described.
14 February 2026
Unprompted review
Reply from Sakertool
Dear Audrey,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I really appreciate the option to buy…
I really appreciate the option to buy tools in small quantities whenever necessary. Having placed multiple orders with Sakertool, their speed and quality have consistently impressed me. Every aspect of the process is excellent. Thanks!
15 February 2026
Unprompted review
Reply from Sakertool
Dear Andrew,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Ordering from Sakertool is normally…
Ordering from Sakertool is normally smooth. Even with a small hiccup this time, their team handled it quickly and ensured my order was completed and shipped promptly. Well done!
17 February 2026
Unprompted review
Reply from Sakertool
Dear Joseph,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
The order came quickly and without any…
The order came quickly and without any issues. Looking forward to ordering from them again.
20 February 2026
Unprompted review
Reply from Sakertool
Dear Robert,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
From ordering to delivery
From ordering to delivery, everything ran perfectly. Exactly as described—thanks!
16 February 2026
Unprompted review
Reply from Sakertool
Dear Henry,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Mini Saw. Poor customer service
I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales support.” Very disappointing approach re after sales. Just putting it out there before you buy anything.
I was happy with the device before this episode. It felt robust enough and certainly did the job. I felt sales support were very dismissive and things, particularly at this price point, should be repairable.
27 February 2026
Unprompted review
Reply from Sakertool
Dear Brian,
We sincerely apologize for the disappointment you feel.
We truly understand how frustrating it is when a product stops working, especially after extended use. While our warranty period is one year and the purchase is now beyond that coverage, we regret if this was not communicated clearly enough at the time of purchase.
Please understand that it was never our intention to be dismissive or unhelpful. Your feedback about after-sales support and product durability is important to us, and we will review how we communicate our warranty policy and support options more clearly in the future.
We are very sorry again for your experience and appreciate you taking the time to share your feedback.
Saker Support Team
No steam cleaner and no money returned
I placed an order 4 weeks ago for a Steam Cleaner, the money left my account the same day .
4 weeks on , several email chase ups to "Customer Servies" requesting updates or my money returned .... and still nothing
Appaling customer service ... I would like my money returned !
31 January 2026
Unprompted review
Reply from Sakertool
Dear Tracy,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
I easily found the chainsaw chain…
I easily found the chainsaw chain sharpening jig, and easily ordered them!
14 January 2026
Unprompted review
Reply from Sakertool
Dear Mishial,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Quick delivery and everything was…
Quick delivery and everything was correct. I wouldn’t hesitate to order again.
15 February 2026
Unprompted review
Reply from Sakertool
Dear Matthew,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I placed this order during the holiday…
I placed this order during the holiday season, and it arrived almost the very next day. The delivery speed was incredible.
16 February 2026
Unprompted review
Reply from Sakertool
Dear Daniel,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Great pricing and fast delivery
Great pricing and fast delivery. My go to people for my small projects.
17 February 2026
Unprompted review
Reply from Sakertool
Dear Tristan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Excellent variety of tools
Excellent variety of tools. Easy to order online. Very good prices. Repeat customer, for sure.
20 February 2026
Unprompted review
Reply from Sakertool
Dear ethanlogan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
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