I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more
I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.
We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more
Company details
Written by the company
We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.
Fire Safety Solutions
Written by the company
- Exclusive Warranties
- We offer 5 year warranties on all our essential fire safety products as standard.
- Best Price Guarantee
- We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
- Certified Professionalism
- We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
- Free Replacement After Fire Guarantee
- Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
- Corporate Memberships
- Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
- Manufacturers' Partner Of Choice
- We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.
Free Shipping On Safes, Dorgards And A Range Of Other Products
Any order containing one of the above products is shipped for free.
A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.
Contact info
33 West Street, LN13 9FX, Alford, United Kingdom
- 0800 612 6537
- support@safelincs.co.uk
- www.safelincs.co.uk
Save Over 50% on Your Extinguisher Costs
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend Safelincs
Would highly recommend Safelincs. They had a great selection of products and ordering was very easy. My items were dispatched straight away and I received them next day. I will be ordering again very soon. Fantastic Service!
30 June 2026
Unprompted review
Brilliant service
Brilliant service. Ordered and came very quickly and as advertised
6 July 2026
Unprompted review
Very quick delivery thank you
28 June 2026
Unprompted review
Smoke alarm
I had problems with a smoke alarm I purchased 4 years ago it had a 10 year battery guarantee,I rang safelincs and spoke to Stephanie, no problem with a replacement, sent straight away brilliant service thanks.
7 July 2026
Unprompted review
Great product at a good price and fast…
Great product at a good price and fast delivery, would use again
23 June 2026
Unprompted review
Looking for a replacement for my smoke…
Looking for a replacement for my smoke alarms that had come to the end of their marked service life I found they were obsolete. Fortunately Safelincs came up with a replacement model that was easy to fit without technical knowledge. They came in a few days and as promised were easy to fit. Now all three installed in linked system and doing the job thanks👍
30 June 2026
Unprompted review
Fast Delivery and Reasonable price
The ordering process and deliver time was impressive and the product was the cheapest I could find (by a couple of pounds). I would have given 5 stars if the defib pads arrived in packaging Arriving without a pouch gives the impression it might not be new.
27 June 2026
Unprompted review
Arrived very quickly and a fraction of…
Arrived very quickly and a fraction of the cost of amazon
17 June 2026
Unprompted review
Prompt Action
I contacted Safelincs by email on 29th June. I received a response promptly with suggestions as to why my 10 year battery started to run down after 4 years. Customer services exchanged further emails 1st July and is arranging a replacement unit. Much appreciated.
Regards
Eric Millan
29 June 2026
Unprompted review
Everything came as ordered
Everything came as ordered, quickly and as described
7 June 2026
Unprompted review
Straight forward ordering and very…
Straight forward ordering and very competative price.
12 June 2026
Unprompted review
Good solid box
Good solid box with plenty of space for storage. Box bigger than needed - site specified ‘large’ but actual size details weren’t stated (or couldn’t see them). Not an issue but would have been good to easily see size - and other sized boxes if available.
18 June 2026
Unprompted review
Excellent pre-sales with my query about…
Excellent pre-sales with my query about replacements. Super fast delivery, and the alarms just clipped on and worked...
8 June 2026
Unprompted review
Replacement of smoke detector under guarantee
One of the Firehawk smoke detectors with a life of 10 years in our property recently showed a low battery after 6 years of use. A quick email to Safelincs resulted in a replacement getting to me within a couple of days and everything back up and running minus the beeping! A refreshing response from efficient and friendly staff.
9 June 2026
Unprompted review
Great
Easy to order. Arrived on time. Well packaged and the item was exactly what we were looking for.
29 May 2026
Unprompted review
Poor communication and misleading website
Item not dispatched because items not in stock. This was not clear on website and I was not advised of delayed delivery time.
5 June 2026
Unprompted review
Reply from Safelincs
Good afternoon Katie,
Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.
We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected in 1-2 working days.
We appreciate your patience and understanding while we worked to sort this out.
Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk
Laura
Customer care manager
Excellent Company…
I have bought from Safelincs several times. They have excellent customer service; I often call up with queries & a lovely human is always available with great knowledge & advice about their products. I highly recommend them and their products.
21 May 2026
Unprompted review
Purchased Fireangel kit from Safelincs…
Purchased Fireangel kit from Safelincs a few years ago, had a battery issue with one of my smoke detectors and contacted Safelincs for advice, from the second i contacted Stephanie @ Safelincs i was in good hands, very quick response and attention to my issue, only took an email with some info regarding the smoke detector and within a few days a replacement unit was delivered, no hastle, no fuss - 100% professionally dealt with - absolute pleasure - great company and fantastic employees, very glad i dealt with them to begin with - thank you.
26 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.