It was easy to contact customer support to gain information on what my best membership options were. Jack was a great help. The assessment was relatively easy however I thought I had completed it af... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elisha Nicholls contacted me to ask for a few more documents for our assessment. She gave a simple explanation and examples of what exactly was needed. Speedy response from Elisha advising she had... See more
Company replied
This company listens and understands its client base Being a small business it is easy to be overwhelmed by the requirements The staff are eager to help and guide us through the process
Company replied
The process was made a lot easier due to the help and feedback given at each stage. Any requests were followed up quickly and the online chat was extremely useful.
Company replied
Company details
Written by the company
SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, contractors and suppliers to become and remain compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Contact info
Axys House, Heol Crochendy, Parc Nantgarw, CF15 7TW, Cardiff, United Kingdom
- 02920266749
- safecontractor@safecontractor.com
- www.safecontractor.com
4.4
Excellent
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Getting accreditationVery easy to communicate with and fast…
Very easy to communicate with and fast reply to questions that needed to complete accreditation
4 June 2026
Reply from SafeContractor
Hi Paul,
Thank you for taking the time to leave a review. We’re happy you found your experience with us was smooth and uncomplicated. We look forward to supporting you and your business going forward.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Kind regards,
The SafeContractor Team
Was a very stringent process to achieve…
Was a very stringent process to achieve gold status, but worth the time taken. Helps you get all your ducks in a row.
Clear guidance was given alog the way.
Thankyou.
11 June 2026
Reply from SafeContractor
Hi Stuart,
Thank you taking the time to leave a review. One of our priorities within SafeContractor is to make sure our members feel like they are supported throughout and any issues are heard. Your positive experience is great to hear!
If you need any assistance activating any of the Member Benefits that we offer, please let our team know at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Reply from SafeContractor
Thank you for your positive review, we're really glad to hear the team supported you with gaining your SafeContractor approval efficiently.
If you would like to see what offers we have for you as a SafeContractor member please take a look at our Member Benefits page. If you have any queries with this, our team are happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Great help and support to make the…
Great help and support to make the process seamless for us
4 June 2026
Reply from SafeContractor
Hi John,
Thank you for taking the time to leave us a positive review, this is great to hear and congratulations on becoming an approved SafeContractor member.
Please refer to our Member Benefits page for added offers and tools that come with your approval. If you have any questions for us, our team is happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Proactive organisation and extremely…
Proactive organisation and extremely helpful. In this instance, Elisha Nicholls, Technical Support Officer kept us fully updated to which the communication was excellent.
10 June 2026
Unprompted review
Reply from SafeContractor
Hi Carlo,
This is great to hear, thank you for taking the time to leave a positive review. Elisha will be happy to know that her support has been helpful and aided you in gaining your approval.
Don’t forget to explore your Member Benefits to make the most of your certification, and if you ever need any support, you can reach us at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor team
Reply from SafeContractor
Hi Steven,
Thank you for taking the time to leave a review. We’re happy you found your experience with us was smooth and uncomplicated. We look forward to supporting you and your business going forward.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Kind regards,
The SafeContractor Team
They ensure you know the process…
They ensure you know the process throughout - if they need clarification a person calls to discuss with you. Others rely on AI and bots
9 June 2026
Unprompted review
Reply from SafeContractor
Hi Michelle,
Thank you for taking the time to leave a review. It’s great to hear that you felt fully supported and kept informed throughout your journey with us. Providing clear communication and person-to-person support is something we value.
If you would like to see what offers we have for you as a SafeContractor member please take a look at our Member Benefits page. If you have any queries with this, our team are happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Great customer service.
Great customer service. Questions and queries are answered promptly.
9 June 2026
Reply from SafeContractor
Hi James,
We really appreciate you taking the time to leave a review. Our team works hard to ensure everything runs smoothly, so your feedback is fantastic to hear.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Kind regards,
The SafeContractor Team
A detailed and thorough process
It was good to see that the requested information, in order to achieve membership to Safe Contractor was very thorough and detailed
9 June 2026
Reply from SafeContractor
Hi Blair,
Thank you for your positive review and congratulations on gaining your SafeContractor approval.
To help you get the most from your approval, we highly recommend exploring our Member Benefits page where you’ll find valuable tools and exclusive offers. If you ever need further support, don’t hesitate to contact us at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
We have been with safe contractor for a…
We have been with safe contractor for a good few years now and I can safely say, having had to complete another accreditation for a different company, Safe Contractor are by far the best to deal with, and so much more efficient when it comes to review time scales. It also feels like they want to wrk with you and not against you. 5 stars!
9 June 2026
Reply from SafeContractor
Thank you for taking the time to leave a review. Supporting our members and ensuring their needs are met is at the heart of what we do at SafeContractor, so it’s great to hear you had a positive experience with us.
We truly appreciate your feedback and look forward to working with you going forward!
If you need any assistance activating any of the Member Benefits that we offer, please let our team know at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Safe Contractor's platform, User-friendly!
Safe Contractor's platform is user-friendly and their support solid. It is a pleasure dealing with their knowledgeable and friendly staff.
9 June 2026
Reply from SafeContractor
Thank you for your lovely review! We’re so glad you’re enjoying the platform and that our team has been able to assist you. Hearing that our staff have made the process easy for you is fantastic.
If you need any support with viewing the Member Benefits we offer we are happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Very Helpful and prompt in responses
Tyler M was very helpful and prompt in responses.
8 June 2026
Unprompted review
Reply from SafeContractor
Congratulations on becoming SafeContractor approved, and thank you for your positive review. We are happy to hear you had a great experience with Tyler and will make sure to pass your feedback on to him.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Long time to finish
Long time to finish, I have another provider how is faster and cheaper
1 June 2026
Reply from SafeContractor
Hi Bilal,
Firstly, thank you for taking the time to leave your review. We’re really sorry to hear that your experience didn’t meet your expectations, particularly around the timeframe.
If you’re happy to, please could you send your previous account details to safecontractor@safecontractor.com? This will allow me to investigate your journey with us and better understand the factors that may have contributed to the timeframe.
To provide some context, our audit process can sometimes take longer than expected if more information is required to meet the necessary standards. Our team will always request the details needed to make sure everything is compliant before a certificate can be issued.
That said, we completely understand the importance of speed and efficiency, particularly when time is a priority for your business. For future applications, we do offer different packages with varying turnaround times and added technical support to better suit your business needs.
We truly appreciate your feedback and will take this on board as we continue working to improve our service.
Kind regards,
Gabrielle van Meurs
Customer Care Advisor
Great Customer service
Really impressed with the speed of delivery on this accreditation . We submitted our H&S questionnaire to Safe Contractor on the Wednesday and it had been assessed and renewal confirmed on the Friday. Great Customer service .
8 June 2026
Unprompted review
Reply from SafeContractor
Hi Pat,
Thanks so much for taking the time to leave such a lovely review! We’re thrilled to hear you felt supported throughout the process and had a great experience. It’s fantastic to know we’re delivering the level of service we aim for!
If you need any assistance activating any of the Member Benefits that we offer, please let our team know at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Easy to use and quick easy…
Easy to use and quick easy communication with the auditors for any additional information required, and happily renewed for another year.
22 May 2026
Reply from SafeContractor
Hi Richard,
Thank you for your positive feedback. We’re so pleased to have provided the assistance needed to achieve your SafeContractor approval and look forward to supporting your business going forward.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Kind regards,
The SafeContractor Team
Excellent support provided throughout!
The process was made a lot easier due to the help and feedback given at each stage. Any requests were followed up quickly and the online chat was extremely useful.
28 May 2026
Unprompted review
Reply from SafeContractor
Hi Sarah,
It’s great to know that our team were able to respond quickly to your requests and that you found the online chat useful throughout your assessment.
We truly appreciate you taking the time to share your experience and wish you every continued success moving forward.
To help you get the most from your accreditation, we highly recommend exploring our Member Benefits page where you’ll find valuable tools and exclusive offers. If you ever need further support, don’t hesitate to contact us at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Really helpful to liaise with
Really helpful to liaise with, called and reminded me to submit my Health & Safety module well in advance. Always helpful & supportive explaining what they require. Thank you
5 June 2026
Unprompted review
Reply from SafeContractor
Hi Carolyne,
Congratulations on becoming SafeContractor approved, and thank you so much for your positive review. We are happy to hear our team could make your experience an enjoyable one.
We hope you enjoy the Member Benefits that come with your certification, and if you ever require assistance our team is always happy to help at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
They guided me through the process…
They guided me through the process always with the upmost understanding because I wasn’t sure how to navigate the process, in fact they went beyond what was expected in assisting me.
I am very grateful and impressed with the service.
4 June 2026
Reply from SafeContractor
Hi Paula,
Thank you for the wonderful review. We appreciate your feedback and are pleased to know our team were efficient in supporting you through the process.
To help you get the most from your approval, we highly recommend exploring our Member Benefits page where you’ll find valuable tools and exclusive offers. If you ever need further support, don’t hesitate to contact us at safecontractor@safecontractor.com.
Best wishes,
The SafeContractor Team
Elisha Nicholls has been great with the…
Elisha Nicholls has been great with the process. I am new to the company and it was my first time, but Elisha walked me through it step by step, I really appreciate all her help, she is truly a credit to the company.
4 June 2026
Unprompted review
Reply from SafeContractor
Hi Marie,
Thank you for the positive review. We’re delighted to hear your first experience with us went smoothly. We’ll be sure to pass your special mention on to Elisha, who will be pleased to know her help was appreciated.
Our Member Benefits page is a great way to maximise the value of your membership, so be sure to take a look. If there’s anything else we can do for you, please get in touch at safecontractor@safecontractor.com
Best wishes,
The SafeContractor Team
constant reminders that we need to pay
constant reminders that we need to pay, but no response when we need information to set up as a suppler for our accounts team
4 June 2026
Reply from SafeContractor
Hi Alun,
Firstly, I would like to apologise for your experience with us. I completely understand your frustration regarding not getting the information needed to set us up as a supplier for your accounts team. This is something we take seriously and I will be reviewing our processes to ensure we improve how situations like this are handled going forward.
Having reviewed your account, I can see that your Account Executive has responded to your request and has now provided the details required to support the supplier setup.
Please let me know if this is sufficient, if not please call the number 02920 266 749 and ask for myself. I am more than happy to pick this up and assist where needed.
Additionally, if you are able to share any further details about your experience, please feel free to contact us at safecontractor@safecontractor.com. This will allow me to look into this more fully and ensure we make any necessary improvements to our process.
Kind regards,
Gabrielle van Meurs
Customer Care Advisor
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