Safe & Vault Store.com Reviews 

4,912
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items arrive in perfect condition, are well-packaged, and often exceed expectations. The staff is frequently highlighted for being knowledgeable, patient, and providing excellent advice and personalized assistance during purchases. Reviewers also commend the efficient and fast delivery service, with many items arriving on time or earlier than anticipated, often with free shipping. Overall customer service is described as exceptional, offering valuable support both before and after sales, contributing to a smooth experience. However, some customers also noted occasional issues with the delivery process, including delays in shipping updates or receiving the wrong item.

What people talk about most

Product

Consumers find product to be positive, with many expressing happiness with their purchases and the overall... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and helpful... See more

Service

Customers consistently note positive experiences with service, often describing it as great and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more

Rated 5 out of 5 stars

I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more

Rated 5 out of 5 stars

Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was ver... See more

Rated 5 out of 5 stars

Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy... See more


Company details

  1. Security Equipment Store
  2. Furniture Store
  3. Safe and Vault Shop

About Safe & Vault Store.com

Written by the company

SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.

Shop Our Safes

Specials & Discounts
Gun & Rifle Safes
Handgun & Pistol Safes
Burglar & Fire Safes
Fireproof Safes & Waterproof Chests

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,912)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great.Great selection…

My experience was great.Great selection of quality vaults.I bought a Jewelry vault that I should feel very confident in keeping my valuables “safe” no pun intended.Great chat with a young woman name starting with an A.She gave me a 5% discount off any purchase so it was a substantial value👍She did me right

3 February 2025
Rated 5 out of 5 stars

Great Customer Service, Easy Delivery, Not a scam

Called one day and asked if they still had 2024 Browning Rawhide 49T's in stock - they said they were getting more on January 15 for the 2024 price (Browning raised the price on their website)
Ordered online - called asking for shipping details due to being gone the last week of January - customer service helped rearrange the shipping date from their facility to ensure I'd be home to receive it. Delivery was flawless from Old Dominion as well - Would order another safe from this company.

3 January 2025
Rated 5 out of 5 stars

Highly recommend

We found two safes online that we called about ordering. Simon was extremely knowledgeable and helpful on the safes and answered our questions thoroughly. For purchase, we were sent a secure link-seamless process. We had tracking the next day. I highly recommend and we will be repeat customers. The customer service and communication goes above and beyond, and I liked the fact that they have a brick and mortar store as well-not simply a drop shipper.

11 December 2024
Rated 5 out of 5 stars

Great customer service

Great customer service, I believe it was Dom that I worked with. Some smaller items were not in stock with them in the quantity I needed so they were quickly outsourced. Everything that was in stock shipped quickly with confirmation.

6 December 2024
Rated 5 out of 5 stars

Can't beat these guys

Simon helped me put together a great safe package with complicated shipping at a great price and made it look easy - I could not have had a better experience with him and the team at Safe and Vault Store. Thank you so much, I'll be back for sure

21 January 2025
Rated 1 out of 5 stars

Total garbage don’t buy I bought the kwickstrike

Total garbage don’t buy I bought the kwickstrke safe for my truck product has been delivered to me and it is defective does not work or engage like shown on sites video asked not to mention that I received it damaged so I requested a refund and a return label and they proceeded to tell me that there’s a 20% restocking fee and they charged me for shipping fee to both incoming and outgoing shipment so product is $299.99 total amount and the refund me $216.86 almost $90.00 dollars for buy a defective item not to mention it was sent back might as well took a $100 dollar bill and flushed down the toilet DONT BUY BEWARE OF SAFE AN VAULT STORE

23 January 2025
Unprompted review
Safe & Vault Store.com logo

Reply from Safe & Vault Store.com

Thank you for your feedback, Robert. I’m sorry to hear about your experience with the Kwick Strike Safe and that it didn’t meet your expectations.

It looks like we tried to assist by providing instructions on adjusting the lever and requested a video to better understand the issue. However, it sounds like you’ve already decided to return the safe. If you’re still open to troubleshooting, we’d be happy to help resolve the issue so you can use the safe as intended.

That said, we completely understand your frustration. To make things right, we’ll waive any fees associated with the return. My team will be reaching out shortly to provide a return label and coordinate the pickup.

Thank you for bringing this to our attention, and we truly appreciate your business. Please don’t hesitate to reach out if there’s anything else we can do for you.

Rated 5 out of 5 stars

Excellent product.

Customer service and tech support was great. Answered my question if a s&w 500 8 1/2” barrel will fit. They said yes, and it does fit. Easy to install. I bought 2 sets.

20 January 2025

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