SAD Reviews 

I am shocked to read the reviews as they are so bad. The light arrived would not be programmed. When I looked into returns the web site did not fully explain the policy so I had to pay for the postage. Then I tried to ring and after 2.5hrs I gave up waiting as number 1 in the queue. If I find that's a scam and my parents whom I bought the light for have to pay for 2.5hrs of waiting I will not be happy. No after sales support and rubbish cheap lamp that didn't work.

As someone who suffers from SAD I found this very useful....until it started sparking (massive sparks and very dangerous) and flashing and not holding its charge. So I spoke to customer services explaining the situation. This is what I got back...

"This product does have a one tear warranty period I'm afraid"

That was it. Nothing else. I assume they mean 1 year, but even so what an awful response from a company supposedly helping people with depression. For the record, the product is exactly 53 weeks old, one week past the year. Disgusting response.

*edit in response to reply*

So you offer to help on a review but not my emails? You answered this much quicker than my emails. I do not have an order number as it was purchased for me as a gift and that person unfortunately cannot give me those details currently. Perhaps you could just follow up my direct emails? Or are too many people having sparks flying out of their chargers?

**second edit**
To anybody considering this company, don't. The reply here is a cut and paste. They have no interest in helping me when emailing, this is just for show.

**third edit**
After over a dozen emails, they have now resorted to just mockery and sarcasm. They offered to replace my unit if I took down this review. I said I would, when the problem is solved. They didn't like that and now once again asking for the warranty (that my elderly sick father has and is unable to access) after I have already told them my problem. I was never after a freebie, just some advice but that was too much to ask of this company.

**4th edit**

They are now threatening to take this review down because I am unable provide proof of purchase. Other than actually having the product and sending them photos! The reason I cannot get hold of the warranty is that my father who bought it for me not only has Parkinsons but is also poorly and on an oxygen machine.

Says it all about this company. Sad solutions indeed.

Brilliant, perfect just what I wanted. Having used a light box for 15yrs with amazing positive results I choose this company for a replacement. It was easy to order, tracking was sent, arrived when it was supposed to and was packaged really well. Its smaller than my old fashioned one, and considerably less expensive but the amount of lux light 10,000 is the same. After using for a few weeks I have found it provides just the same benefits as my old one. If your tired out and have SAD get one, they work, you won't regret it.

Absolutely disgraceful company. I purchased a sad light complete with charger. I plugged my charger into the socket and when I pulled it out of the wall socket the longer plastic prong had cracked and the prong was hanging away from the plug bit. This prong has now completely cracked and snapped off completely. I expect a charger to last as long as the appliance and that should be a fair amount of time so I contacted consumer protection who agreed and told me to contact the company. I contacted sad customer service who said I must have snapped it off!! Unbelievable. No interest or concern as to the safety of myself. Consumer protection said I must write to the company etc but I don’t have time to go through all that hassle. I feel pretty down with the weather and this really just makes me feel deflated. Why would anyone snap a prong off and give themselves the hassle of trying to get a replacement. Anyway, they point blank refuse to replace the charger so now I can’t charge the unit. Therefore I now own one useless unit. Great, not.!! Totally ignorant sh4t company; customer service non existent. They just aren’t interested in any after care whatsoever.

I was wary having read the reviews on Trust Pilot especially since i'd already ordered. My lamp arrived in 4 days, works perfectly and i got email tracking every step of the way.

Item not delivered so I contacted them after over a week later. Telephone number on order does not work. After pestering with emails I eventually got response that there has been a delay and if I can’t wait for the ‘short delay’ to contact them again. Had another email two and a half weeks after payment and order stating that they still did not know when they would have the item. I cancelled my order and won’t shop with SAD.co.uk again.
I do not mind things being late as long as I receive information.

This was my worse buying experience ever. They ask you to call a "security team" that does not even answer the phone. This company is ridiculous. Don't waste your time with this hoax.

Prompt service and came earlier than anticipated.

Will recommend your

Really pleased...parcel delivered next day and the light box is high quality:-)

I ordered two replacement bulbs for SAD Litebox and a daylight bulb.
Happy with payment, delivery, etc.
Alas the daylight light bulb was twice as large as on the website. I ordered from SAD, because I wanted a shorter one (with our oldfashioned lampshade the modern Energysaver bulbs stick out at the bottom). I could have ordered a long one for half the price elsewhere. --- In the end it didn't matter, as my neighbour (and friend) who received the parcel in my absence, kept the light bulb thinking it was for her. She is very happy with it and I'm happy to literally brighten her days. BRIGHT LIGHT DOES HELP!

It is great to have such a concise and informative website as SAD. The website gave loads of helpful advice and the products for sale were up to the minute.
I had no hesitation in purchasing as I felt i could trust SAD. I was correct. The lamp I ordered came within 2 days and has changed my life. I would highly recommend to anyone.

Ordered after reviews on the website
Very prompt delivery
Site easy to use
Would recommend

Easy to order, arrived when expected in perfect condition. Lamp great, am feeling better already!

I received the Blu- light box promptly, no delays, well-packaged and intact.
SAD provided a great deal of information so that I made the choice best suited to my requirements.
The unit is to treat my son, he is profoundly autistic, and suffers badly during the winter months. It is compact and easy to use, I would anticipate good results.

I found the web site extremely helpful and confirmed my suspicions relating to seasonal change. Understanding the issue makes all the difference and opens the way to helping oneself.

Hi there bought this Lite pod a few days ago, it came very quickly and has been in use every day since in all this gloomy wet dismal weather.
I sit for an hour having my coffee with it on, side benefit it makes me sit down! and for the rest of the day my energy is amazing, I have been catching up with all the jobs that I have been meaning to do.

Got review page that eased selection process for correct device. Excellent site.

The gentleman I spoke to was extremely helpful. I wasunsure whether to opurchase a 'SAD' light or a 'Dawn to Dusk' light. I talked through my needs and opted for the latter. Am extremely pleased with my purchase. Have recommended this to a number of friends and colleagues.

Easy to order. Arrived quickly. Very small and nifty product. Didn't realise I would be able to carry it around with me, which is great.