Saatva Reviews 

Mike was very professional and knowledgeable without being pushy. He answered all our questions and made us feel very comfortable while trying out all the beds. He made us feel very comfortable about our purchase. No buyer's remorse so far.

I called about replacing or repairing my mattress. He gave me all options and I was able to make decisions that were best for me.

Not used to mattress yet totally and having some shoulder pain. Representative was quick to offer a topper to put on bed to relieve some discomfort until we adjust to new mattress.
Very friendly and knowledgeable!!

He was professional and helpful.

He gave me choices and did not hard sell me.

Logan asked the reason for the exchange he was very nice about it and proceeded with my request.

knowledge and communication skills

Calm and collected despite poor connection at the beginning

Alec was great in all regards. He was kind and courteous, empathized with my experience and thoroughly explained all of my options.

The representative understood and addressed the issue in a prompt and professional manner.

Katie kept her word and called me back as promised to follow up on my delivery assistance inquiry. Even though she hadn't received an update from the delivery crew yet, I really appreciated that she still reached out to keep me informed.

These people are great and product outstanding. I just bought my third mattress. For instance I had a question after my most recent purchase and Adam heard my problem and fixed it immediately, effectively and pleasantly! Sam handled the actual purchase perfectly too.

The level of knowledge on what we needed to know, about buying a mattress, was fantastic. Nathan in the Seattle location was exceptional and made the difference in us making the decision in buying a few Saatva mattresses.

True to their word
Dependable
Professional
Staff Kind and personable

Gil was great in all regards. look for my comment just sent

Excellent customer service knowledgeable and eager to rectify my issue in a timely manner

clears concise communication and made me feel like he was listening to me.

We tried two different Saatva mattress's. Unfortunately they did not work for us. Saatva's warranty process and customer service were unbelievably easy. I believe this is a great company and very customer focused.

Great service all good!!!

I needed to exchange a new mattress and felt bad having to do so. Claudia understood my personal needs and without hesitation took care of the matter. I love this mattress and everyone at Saatva has been accommodating and very nice to work with.

Luciana was courteous, understanding, knowledgeable and efficient. I was very satisfied with the customer service that she provided.