rumbo.es Reviews 

Rumbo are the worst agency. I tried to book a flight from Madrid to Bangkok, return. Instead they booked me one way and the wrong date. Impossible to cancel without losing 400€ and only receiving a bono to rebook with their terrible service and that only because I bought FullFlex or I would have been screwed. I got nowhere trying to contact them, only the lines cut or a robot chat service with no solution. Rumbo are affiliated to lastminute.com, I found the outbound flight there for €500 cheaper. They basically are fraudsters who have the same crappy aftercare as most Spanish companies, they got your money, they don’t care, you should’ve have been more careful.

This is all about RUMBO SPAIN refunds! They issued a refund to my canceled flights but there was no option to get the refunds back to my bank account. Only to their travel card account!

I WILL NEVER BOOK WITH THEM AGAIN!

I contacted their customer service named SILVIA, dear folks she has no sense of communication, delaying replies like I had to ask if she was still there. Just very unfriendly unprofessional and no work ethics i would say.

I told her that I want my refund to be transferred to my bank account. She replied that it is impossible and that I chose to be refunded into the travel card! THERE WAS NO OPTION TO CHOOSE MY bank account!!!

So this customer service has not extended support! She is one of the worst! She also terminated the conversation like who cares!!!

I DONT DESERVE THIS RUMBO! YOU SHOULD EXTEND SUPPORT TO YOUR CLIENTS. WHO KNOWS I MAY RESTORE MY TRUST IN YOU! BUT YOU JUST BROKE IT AGAIN AND CONTINUE BEING UNHELPFUL!

I want an immediate action to this or else I will file another claims against you again. I am just sooo tired communicating with you and you dont have any compassion and empathy!

Why do you exist?!

Era un billete IDA Y VUELTA
MADRID-BILBAO-MADRID.

El billete Ida y Vuelta fue:
Madrid-Bilbao ..... Santander-Bilbao.

Absolute nightmare. I was aware these fake internet agencies were sketchy but in desperation I tried my luck and has been the worst travelling experience of my life.
Booked some flights, one got cancelled because of strike. Company offers me another, over 150 euro more expensive (they try to trick you into paying an insurance than after never applies), I accepted, paid and went to work. Over 8 hours later they tell me the flight was sold out, as they didn't book it at all! but charged me the money. Basic theft, has no other name. They also took the refund from the cancelled flight and kept it more than one month. I only got the stolen money from my card and the refund after a month of more than 100 emails, always answered by illiterate workers and never the same one. We are talking nearly 300 euro scam. Until now, 2 months after, still never got back the money from the baggage they never booked. They keep on telling me to go to their app that, surprise, crashes if you try to complain. This is actually a scam and I will be reporting it to my bank as a fraud. Do not book with them under any circumstances.

I went through the process of buying plane tickets online and agreed to pay. When I had agreed, or a split second before, Rumbo added the flex insurance plan for 30 euros more. They make it impossible to reach them. Another criminal airline consolidator. There are few honest ones.

Their system made me double-book (4 tickets) the exact same ticket. I had to wait in line for 20 minutes before they answered. They wouldn't agree to refund me until I really insisted. Now, the refund is just for a voucher, and also, not for the full amount. 5% less!

I never asked for Flexiplus .I selected the standard lowest price on the first screen but Flexiplus is then inserted as a default on the last screen. Very deceptive. I will not use this company again.

Todo genial, repetiremos seguro.

It's real scam by subscribing unwanted services and upgrades without your consent.. Never ever purchase any kind of tickets and save card details with them. They ll misuse the bank card and charge occasionally. No notifications or proof for any anything.
No replies to emails as well.

Too hard to find the way to make the check in online!
The key link in your website to make the check in was not at all directed to the correct page and as I could not undestand how to do it, when I arrived to the airport, Ryanair asked me to look for a special office to pay 55€ of fees and with due to the waiting lines at both office I end up loosing the flight...

Not a company to trust. They don't work well, and make the client lose money.

No answer to a request, I lost a lot of money and they didn't answer my mails anymore

CUIDADO Não é uma empresa fiável. Comprei um voo pelo site da Rumbo de Barcelona para Lisboa (59 eur) e quando cheguei ao aeroporto fui impedida de fazer o checkin porque me informaram a agência RUMBO decidiu cancelar o meu bilhete sem qualquer aviso prévio e sem devolução do pagamento. Fui obrigada a comprar um novo bilhete para o mesmo voo que custou 288 eur. Não consigo comunicar com eles por NENHUMA via. É uma empresa ghost.
CAREFUL its a ghost company! Not trusty, I bought a return ticket from barcelona to Lisbon and the airflight company didn't let me do the check in because the agency RUMBO decided to cancel my trip even though the ticket was payed. I was trusting to go on that flight because I was still receiving every confirmation to board. When I got to the airport the Airflight company didn´t let me check in and said that I didnt have a valid ticke because the agency where I bought it (RUMBO) had decided to cancel it (without noticing me!!). I had to buy another ticket for the same flight and ocourse it was much more expensive. They didn´t answered any contact I´ve made to reach them (phone, email, BOT, letter) and I still haven´t heard back from them (also, they didn´t gave me the money for any of the tickets back!).

They charged me 40 euros extra without even mentioning that. Do not book with them! It's a scam.

My girlfriend is traveling and without internet because her phone is dying. I bought a train ticket for her and they never sent me the pdf, QR code, nothing.
I call them and after 10 minutes waiting they tell me that if she does not call them, there is nothing they can do. I requested a refund then, and they refuse to do it as well. (maybe because i'm a scammer who wants to cancel tickets and ask for refunds just for fun)
I only bought from them because i wanted extra support just in case, this is a great way of just leaving travelers without any help and steel people's money.

check in-you send me to the fly company application to lost a lot of time
order- i didn't now to order an aroumd fly

Flight cancelled and no refund-online system does not recognise my ticket number and no one answers the phone after one hour of calling long distance

DON'T USE THIS COMPANY TO BOOK YOUR…
DON'T USE THIS COMPANY TO BOOK YOUR FLIGHTS.
I give just one star because I cannot put 0.
I have not ever seen in my life a company like this one.
I booked a flight from TAP through them at a specific timeframe, they changed it to a different one without my allowance and confirmation. They do not want to give me back my original and already paid flight and they want to charge me 130 euros extra to do the change to come back to the flight I booked in the beginning. They keep blaming the airline and the airline to them, but none of them take responsibility.
its customer service opening hours is quite limited but also the team in charge, as I have been assisted by Kevin , who called me liar for saying that TAP told me that the change of the flight was Rumbo's responsibility, apart from being completely incompetent and his only help was to say 'sorry for the inconvenience' and then Haritha, who was even less helpful, who sent me the customer care email because she/he does not know to do the work he/she is paid for.
Right now, I do not have a solution, just to pay more to have my original flight back and that is how this company takes care of its customers.
BRAVO!
I hope this company gets enough negative reviews either to improve its services or to not provide any at all for the safety of its future customers.
DISSAPOINTING.

Editar

I booked two flights which cost more than 800e, got an E-mail informing about a cancellation of one of the flights without any explanation.
Asked about an alternative flight which they provided a week later; after accepting the alternative this one was unavailable again.
I am now waiting for a solution which seems it won’t arrive so probably will have to demand them to have my money back.

Not to talk about the incompetence of the people working there it seems anybody can do anything to help but just to say I am sorry.

Talked directly with the airline, and told me they could give me an akternative but it was on Rumbo’s hands to finish the transaction so they could do anything.
Terrible. Never using rumbo again