Rugvista Reviews 

4,613
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great catalogue, easy to find what you truly need, informative description I really enjoy the carpet - fast delivery, everything is according to the description

Company replied

Rated 4 out of 5 stars

The rug is lovely, but it smells of mold (!!!), suggesting it may have been stored in a damp warehouse. It's been two weeks, and the smell is still, but minimal. It arrived square-folded, so it was in... See more

Company replied

Rated 5 out of 5 stars

Ordered a very large rug 3x4 m. It came all curled up in a small bag, and I was afraid it would not fold out nicely, but it quickly did and the rug is beautiful. They use Fedex, and that company on... See more

Rated 5 out of 5 stars

We've bought three rugs now and are very happy with all of them. Great quality, beautiful designs, a huge variety of rugs to choose from and a very quick delivery (especially taking into consideration... See more

Company details

  1. Rug Store
  2. also in
  3. Oriental Rug Store

Written by the company

Rugvista — Pomagamy ludziom stworzyć dom, który pokochają. Rugvista została założona w 2005 roku z jasną misją i celem: pomagamy ludziom stworzyć dom, który pokochają, sprawiając, że znalezienie idealnego dywanu jest proste i przyjemne dla naszych klientów. Od samego początku koncentrowaliśmy się na oferowaniu dywanów wysokiej jakości w uczciwych cenach, jednocześnie zapewniając płynne, wygodne i bezpieczne doświadczenie zakupowe dla każdego klienta, zarówno nowego, jak i stałego. Dziś jesteśmy dumni, że jesteśmy jednym z wiodących sprzedawców dywanów online w Europie, obsługując klientów w wielu krajach i oferując szeroką i różnorodną kolekcję odpowiednią zarówno do domu, jak i biura, dopasowaną do indywidualnych potrzeb i preferencji naszych klientów. Nasza kolekcja obejmuje ponad 30 000 dywanów, od tradycyjnych, ręcznie tkanych dywanów orientalnych po nowoczesne wzory tkane maszynowo; każdy dywan jest starannie wybrany, aby zapewnić jakość, trwałość i ponadczasowy design, dzięki czemu nasi klienci mogą kupować z pewnością przy każdym zamówieniu i być w pełni zadowoleni ze swojego wyboru. Wierzymy, że zakup dywanu powinien być tak samo przyjemny, jak życie z nim, dlatego oferujemy jasne informacje o produkcie, szczegółowe zdjęcia oraz intuicyjny i łatwy w obsłudze sklep internetowy. Niezawodna dostawa w całej Europie, elastyczne zasady zwrotów oraz przyjazna i szybka obsługa klienta sprawiają, że doświadczenie zakupowe jest łatwe, bezpieczne i bezstresowe dla każdego klienta. Nasza siedziba znajduje się w Malmö w Szwecji, a działamy w całej Europie; łączymy przy tym wartości skandynawskiego wzornictwa z międzynarodowym rzemiosłem i nowoczesnymi rozwiązaniami e-commerce. Nasz zespół codziennie pracuje nad ulepszaniem naszych usług, poszerzaniem asortymentu i inspirowaniem klientów w ich wyborach wnętrzarskich. Jesteśmy zobowiązani do budowania długotrwałych relacji z klientami, oferując produkty wysokiej jakości, doskonałą obsługę oraz przejrzyste, wiarygodne i stale przyjemne doświadczenie zakupowe. W Rugvista pomagamy naszym klientom tworzyć przestrzenie, które są osobiste, przytulne i piękne — jeden dywan naraz.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,613)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've bought three rugs now and are…

We've bought three rugs now and are very happy with all of them. Great quality, beautiful designs, a huge variety of rugs to choose from and a very quick delivery (especially taking into consideration it's an international package). I highly recommend!

18 December 2022
Rated 5 out of 5 stars

Absolutely love it!

Love the rug I received and the service. The delivery was fast. Their collection of rugs is beautiful, trendy and very affordable. I know already that it is not my last purchase :) Thanks a lot.

8 September 2022
Rated 2 out of 5 stars

Discounts Req / Unprofessional Customer Service

I've made a valuable purchase from Rugvista shop online but asked for a discount on a next one I was sent a link to the homepage instead of giving a proper customer service and a discount code to make a next purchase

I'm disappointed with a customer service and lack of discounts by purchasing a couple of them

10 September 2021
Rugvista logo

Reply from Rugvista

We would like to thank you for very valuable feedback. We always try to improve our service and we are very sorry to hear that you are disappointed by not getting any discount. We offer competitive prices, free shipping and return. We have also many different sale running all the time.

Rated 5 out of 5 stars

Carpet

Fast delivery, well packed carpet.
Carpet itself is very nice with colors like seeing over Internet.

12 March 2021
Rated 5 out of 5 stars

Perfect experience

carpet was as it was presented on the website. I liked the quality, packaging. It was on time and delivered only in 2 days. Definately glad to shop from Carpetvista!

2 October 2020
Rated 4 out of 5 stars

Carpet is fantastic!

Carpet is clean, well packed and looks awesome, the only problem is with colours which look different then on photos. I know all excuses about the computer screen and colour balance, I am using Mac with well calibrated monitor, and I suggest taking pictures in daylight or similar temperature artificial light.
Overall I am very delighted about the purchase.

7 May 2020
Rated 5 out of 5 stars

All good

All good! It's my second carpet from Carpetvista and I like it as much as I do the first one :) All ok with the service as well!

28 April 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look