Rugvista Reviews 

9,092
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My wife and I looked at quite a few rugs on the website. It was easy to see the rugs and view details with varied magnification. Most rugs were available in various sizes and shapes. Even looking thr... See more

Company replied

Rated 5 out of 5 stars

I had amazing help from Marlene! The rug I wanted was labelled as out of stock during the Black Friday sales but I contacted customer services and they helped me buy the rug, that was apparently still... See more

Rated 3 out of 5 stars

It is a company who handles carpets - well, you guys do not know how to keep and pack carpets? All over the world carpets usually are supplied in a roll, here I have received a 6 times folded square... See more

Company replied

Rated 5 out of 5 stars

The rug is exactly as advertised. It arrived in a secure and nicely wrapped way. It is a good quality and feels good coming from the actual producer. Just the delivery time is not exactly what is writ... See more

Company replied

Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Vi hjælper folk med at skabe et hjem, de elsker. Rugvista blev grundlagt i 2005 med en klar mission og et klart formål: vi hjælper folk med at skabe et hjem, de elsker, ved at gøre det nemt og behageligt for vores kunder at finde det perfekte tæppe. Fra begyndelsen har vi fokuseret på at tilbyde tæpper af høj kvalitet til fair priser, samtidig med at vi leverer en problemfri og bekvem købsoplevelse for alle kunder. I dag er vi stolte af at være en af Europas førende online-tæppeforhandlere, der betjener kunder i flere lande. Vores sortiment inkluderer over 30.000 tæpper, fra traditionelle håndknyttede orientalske tæpper til moderne maskinvævede designs; hvert tæppe udvælges omhyggeligt for at sikre kvalitet, holdbarhed og tidløst design, så vores kunder kan købe med tillid ved hver enkelt ordre. Vi mener, at det at købe et tæppe skal være lige så behageligt som at leve med det: derfor tilbyder vi tydelig produktinformation, detaljerede billeder og en intuitiv og overskuelig webshop. Pålidelig levering i hele Europa, fleksible returmuligheder og venlig, hurtig kundeservice gør købsoplevelsen enkel, sikker og stressfri for alle kunder. Vores hovedkontor ligger i Malmö, Sverige, og vi opererer i hele Europa; samtidig kombinerer vi skandinaviske designværdier med internationalt håndværk og moderne e-handelsløsninger. Vores team arbejder hver dag på at forbedre vores services, udvide vores udvalg og inspirere kunder til trygge indretningsvalg. Vi er forpligtet til at opbygge langvarige relationer med vores kunder ved at levere højkvalitetsprodukter, fremragende service og en transparent, pålidelig og konsekvent behagelig købsoplevelse. Hos Rugvista hjælper vi vores kunder med at skabe rum, der er personlige, indbydende og smukke – ét tæppe ad gangen.

Fantastisk udvalg af tæpper til billige priser!

Written by the company

Mere end 1.500 forskellige tæpper at vælge imellem
30 dages returret
Sikre betalingsmuligheder
GRATIS LEVERING OG RETUR
Hurtig levering

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(9,092)

982 reviews in the last 12 months

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Rated 5 out of 5 stars

The web page is very easy to use

The web page is very easy to use, super easy to sort out products and easy to go through the payment procedure. The choises of rugs and carpets are so many, that it feels like you are in a world made of rugs only :-D

20 July 2019
Unprompted review
Rugvista logo

Reply from Rugvista

Hello Durata!
Thank you for your kind words. We are happy to hear that everything was good with your order with us!

Have a good evening!
Kind regards,
Customer Service RugVista

Rated 5 out of 5 stars

Outstanding service

Outstanding service, a great example to all online shops! product was sent within 1 hour after purchase, and delivered the very next day. Staff is very supportive, informative and friendly. Products are of great quality. I am very impressed and will definitely buy again.

18 July 2019
Unprompted review
Rated 2 out of 5 stars

sent me a broken carpet which is nearly impossible to return

sent me a 3x5m carpet for 30,000 dkk which was broken on arrival. Unable to provide repackaging instructions on request. The instructions included did not fit for such a large carpet. Nearly impossible to return and weighs 50 kg.

The patches on the carpet are not all of proper length and after it has situated on the floor the fabric warps up so that you trip over it.

14 April 2019
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Michael.

Thank you for leaving a review on your experience with us.

That sounds like a lot of things did not go as they should.

We are sorry to hear that the patches on the carpet are not the propper length, and that you could trip over it. Our quality department will of course investigate how this could have happened.

Regarding the return, we provide folding instructions, but of course our customers can also roll the carpets, if this is more convenient. Our customer service is always available to help. We can understand that it is nearly impossible to fold the carpet, that is 3x5 meters and weighs 50kg. One of the reason we send folding instructions for the transportation is because they should be packed in accordance to the standards and norms provided to us from our shipping partners.

I hope that we where able to provide some clarity to this situation.
But do not hesitate to get back to us, if there is any questions.

Kind regards.

CarpetVista Customer Service


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