Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Ordered easily with super fast delivery…
Ordered easily with super fast delivery . Rug was well packaged . Its of superb quality . Im a very happy lady
4 November 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
No faults no complaints very happy 😊
Absolutely out of this world no complaints makes the room look so classy and spacious staff also ACE service 💫💯💯💯💯
4 November 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
The rug lived up to expectations so no…
The rug lived up to expectations so no complaints there. The delivery was a complete joke. Three times they emailed to say they were delivering followed by an email 3 minutes later to say we were not in. A complete falsehood! No way of ringing delivery company or ringing company supplying rug. Could only email supply company who in turn said it takes a few days to get replies from delivery company. Confused????? Felt very let down by both sides
3 November 2021
Reply from Rug Masters
Thank you for your feedback.
We are sad to hear that you have had a negative experience with our company.
We would like to discuss and resolve this for you, therefore, if you would be so kind as to get in touch with us either by calling us on 020 3983 6209 or contacting us via email on info@rugmasters.co.uk, we would greatly appreciate it.
Customer services are spot with any…
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. How the f#!k they are still operating is beyond me.
3 November 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
It's the same as shown.
2 November 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Customer service
The customer service team are simply brilliant, I had an issue trying to order a rug but couldn't complete the order, so after calling and speaking with the team I was able to sort it out and apply the promotion discount too.
Brilliant Brilliant Brilliant!!!!!
1 November 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Stunning Rug
Beautiful rug. Love the different shades of purple, excellent quality too.
Ordered on Wednesday arrived Friday free delivery.
Will definitely order again
22 October 2021
Unprompted review
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Lovely rug
Lovely rug. Fab colours. Amazing prices.. quick delivery. Thank you would deffo recommend.
18 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Volkswagen type 1 rug.
I've recently purchased a small vw rug.
It was a fast delivery, the rug looked as described by the seller and shown on the website. I've been very happy with the quality and very good value for the product.
Highly recommended to everyone who is looking for a vw rug large door mat.
13 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Great rugs grandchildren loved them…
Great rugs grandchildren loved them good quality reasonable price 👌
13 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Amazing company
Amazing company, delivery was quicker than stated, good quality rug best I've ever bought. I will be a regular customer
13 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Amazing good quallity
The delivery was really quick the rug was packed well will defo be using again
12 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
No good quality colour not as expected
10 October 2021
Reply from Rug Masters
Thank you for your feedback.
We are sad to hear that you have had a negative experience with our company.
We would like to discuss and resolve this for you, therefore, if you would be so kind as to get in touch with us either by calling us on 020 3983 6209 or contacting us via email on info@rugmasters.co.uk, we would greatly appreciate it.
Just as it’s advertised
Just as it’s advertised, the only problem is. The colour is more turquoise than teal. But still happy with my purchase
7 October 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Fab customer service arrived next day…
Fab customer service arrived next day brilliant value for money
13 September 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.