Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
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See what reviewers are saying
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Good product bad delivery (Evri)
Good product
Great price
Have to dock a star because delivery was by Evri and, as you can imagine, there were problems
23 January 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon. We can only apologise there were issues with the delivery via Evri and assure you this will be investigated with them.
Rug was very low standards got in…
Rug was very low standards got in contact they asked for pictures edges came away but gave a refund straight away
10 January 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon. We are sad the item was not up to standard, but pleased to hear the issue was resolved for you.
Wasn't what I thought I was getting..
Wasn't what I thought I was getting... it moves if anyone walks on it
12 January 2023
Reply from Rug Masters
Good morning
We are sad to hear there is an issue with your item.
We have sent you a direct email regarding the issue, if you could kindly respond at your earliest convenience, we can then investigate and resolve any issue for you asap.
Apologies for any upset or inconvenience caused.
Kind Regards
Customer Service Team
Great delivery.beautful rugs
12 January 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
First rug got lost in transit but were …
First rug got lost in transit but were very fast & efficient in sorting it for me came within a day lovy rug would buy from rug master again
8 December 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Amazingly quick delivery (ordered less…
Amazingly quick delivery (ordered less than 24 hours previously) and great quality for the price!
8 December 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Rug outstanding value
Rug outstanding value,I would recommend using this website if you are interested in buying a rug.
25 December 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Haven’t received it
Haven’t received it. Stuck with Evri for over a week. The company and Evri doing nothing to help. I wanted it for Christmas so have had to go and buy an alternative. I will be cancelling the delivery and asking for a refund. Very unhappy
24 December 2022
Reply from Rug Masters
Good morning
Please accept our sincere apologies there has been a delay in Evri delivering your order.
We have sent you a direct email regarding the issue, if you could kindly respond at your earliest convenience we would appreciate this.
Kind Regards
Customer Service Team
The product was as expected and…
The product was as expected and delivery was fast. Value for money.
7 December 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Just what I was looking for and lovely…
Just what I was looking for and lovely bright colors
29 November 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Excellent service quick delivery lovely…
Excellent service quick delivery lovely quality
2 December 2022
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Didn’t fit the description
Didn’t fit the description, poor quality and wrong colour.
18 November 2022
Reply from Rug Masters
Good Afternoon
We are sad to hear the item you have recieved is the incorrect item.
We have sent you a direct email regarding the issue.
If you could kindly respond at your earliest convenience we can investigate the issue and resolve for you asap.
Apologies for any upset or inconvenience caused.
Kind Regards
Customer Service Team
I have bought a rug from Rugmasters…
I have bought a rug from Rugmasters before & bought another recently. I love their rugs, great quality & very happy with them & affordable .
14 November 2022
Reply from Rug Masters
Thank you for your order and for taking the time to leave a review! We hope to see you as a returning customer soon.
Very good chopping
17 October 2022
Reply from Rug Masters
Thank you for your order and for taking the time to leave a review! We hope to see you as a returning customer soon
My perfect rug
I've been looking for a rug that was not to boring and too loud in colour for a long time. I found what I needed with Rug Masters. Although it was not in my price range but went ahead and purchased it. The rug was perfect and delivery was quick and no hassle. Now I look at my living room with joy and know that I made the right choice.
14 October 2022
Reply from Rug Masters
Thank you for your order and for taking the time to leave a review! We hope to see you as a returning customer soon
Grey and purple pebble rug.
Very fast delivery. Easy no fuss ordering. Item exactly as shown on website. Very pleased all round from start to finish.
2 November 2022
Reply from Rug Masters
Thank you for your order and for taking the time to leave a review! We hope to see you as a returning customer soon
Will use this company again
Fast dispatch, good product as expected from photos, and great customer service over the phone. No hassle. Will buy again.
24 October 2022
Reply from Rug Masters
Thank you for your order and for taking the time to leave a review! We hope to see you as a returning customer soon
I still wait my order to be delivered
27 October 2022
Reply from Rug Masters
Good morning
Please accept our sincere apologies that your order has not arrived.
We have sent you a direct email regarding the issue and the resolution of this for you and apologise for any upset or inconvenience caused.
Kind regards
Customer Services Team
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