Rtdiagnostics Reviews 1,219

My daughter bought a Fit to Fly kit from RT Diagnostics in June. Never received results or any correspondence despite repeated attempts to get a refund. I went on their website just now and see it says they are :no longer operational." Does anyone know how/where to complain about this scammer?

Waiting for communication from this company after several emails as we received no code from them for the passenger locator form. We therefore had to urgently buy from another company. Seeking legal advice on this. Appalled that the company is included on the government’s website - although not surprised really.

I'd give 0 stars if I could. Very clearly advertised 24 hours after receipt. Didn't meet that timeline and then claimed it was 24-48 hours haven't responded to a formal complaint. Profiting off a global pandemic - avoid at all costs.

Ordered a day 2 test to return to the uk. Paid for two tests costing £86.22 and never received a code from them to put on the passenger locator form so had to order elsewhere. I still haven’t received any confirmation of delivery and I’m now back in the uk. I have emailed them with no response total scam in my opinion.

Stuck in quarantine for 10 days because they couldn't get my 5 day release test results to me. Thank you to First Direct who backed me up on this and refunded the money on my credit card. RT tried to argue with them but First Direct were having none of it.

Run from this terrible company! It takes days to get your results, even if you keep calling customer services . It’s like a scam. I was so desperate for results, I paid another company for on site PCR tests in order to get back to work. RT are cheap, but it will cost you more eventually- Run ! don’t press “pay”.

30th Sept 2021.
Waiting for a refund despite having a county court judgement!!
1st Oct 2021.
Refund received - better late than not at all

This company's service is appalling. I have emailed them 3 times to request for a refund or test numbers to use my kits for day 2 like they promised I was able to do for a whole year, and I got no reply. It looks like they are abandoned. I called and waited for 2h on the phone and no one picked up.
I feel robbed. This is unacceptable.

Appalling service. The test kit I received couldn’t be registered online as the barcode was already used. The company never answered their phone, and after 2 months responded to an email refusing to give a refund and claiming I was at fault. Unacceptable.

We have had the same issues as the rest of the reviewers. Requested a refund in June 21, it is September 21 now and still haven't heard anything from the company.

AVOID at all cost! Pure fraud in its form, there is a group on facebook where people discusding horrible experiences with this company!

I ordered a day 2 test in June, it arrived without issues but in a very simple plain cardboard box with no branding etc. Instructions printed in poor quality. Trip got cancelled so we planned to use the test for another trip, just arrived yesterday and did the test today on our son who really hates the tests. Not easy. Went to register the test and it appears RT have gone out of business. No way I can get a new test sorted out in time to meet the government deadlines so after a call to NHS we are driving to an NHS test site tomorrow to get him tested. My £44 is now lining the pockets of some scammer while NHS is having to pick up the pieces. Why did we decide to let new unaccredited companies founded in garages do the travel testing when NHS has massive testing site network all set up? I'd rather pay NHS than these fraudulent businesses.
Edit 14 September - I got a full refund, actually paid to me already. So that part is ok, and looking at some other companies now refusing to refund customers even when they do not deliver a test kit at all, I appear to have been stung less than most. Testing business is a shambles.

Edit 14 September after RT reply

Thank you to RT Diagnostics for taking time to write the lovely reply. When I wrote my original review on 29 August, I had not been refunded yet but had read multiple reviews saying they have not received their refunds. I seem to be an exception. I was refunded soon after my review.

I paid for the day 2 and day 8 test, neither test came and after two weeks of emailing and never getting through to the company over the phone, they eventually emailed me back to say sorry there was a delay, I asked for a full refund as they did not come in time, they said fill out a form and we will get it back to you - that was 10 weeks ago and now they are just ignoring me, genuinely feels like this is a scam company . will be going to FCA now to get my refund - DO NOT USE

RT Diagnostics are a total fraud.
I booked and paid for Day 2, 5 & 8 tests. No test kits were delivered on time. Sent and made many emails and phone calls but all were fruitless. I had no option but to purchase the same tests from another company to comply with the strict rules. Could not get my money back from them and also the Credit Card company refused to refund because RTD provided them with their T's&C's that said no refund.
You pay for service, service is not delivered and your money is kept!!
Contractual Law is eradicated. Legalised theft. Avoid

What an absolute SCAM Company Despite many many emails and attempted phone calls (no one answers the phone) requesting a refund as we have NO Test Results. Test samples were sent the Royal Mai 24 hour Tracking service on the 21st June 2021. They appear to have become "Active" on 03/03/2021 to cash in on the COVID situation but if you now go to their web site they have posted a message "We are sorry that we can’t accept your registration request as we are no longer operational at the moment" So do not expect any refunds, results etc from them!! They are a disgaceful SCAM company

I booked day 2 and day 8 Covid tests and made the registration as requested. I have never received the results. I contacted the customer service by email and by phone several times. Once I waited an hour on the phone until someone answered me and promised to send the results asap. It never happened. I contacted them by email again and they answered that it was my fault because I did not registered properly. I therefore sent them evidence of my registration and asked to escalate the issue. They never came back to me.
It looks like a legalised fraud to me.

I paid and booked for my 2 and 8 day tests online registered them with the company and sent off my samples for analysis. After repeated calls and emails to the company asking where my results where are only to be told I was not registered with them. I sent them my confirmation email as proof of registering test but they still cannot find my results and asked for a full refund and was told that this was not available. This company is a complete rip-off not to be trusted

For those who have purchased a test and it never arrived, claim the money back through your credit card company, they will reject it but the more that do it the more hassle it gives them, I finally got my money back as they emailed me to offer refund, I then sent this on to credit card company.
The labour councillor who owns this company should be named and shamed on tv watchdog or similar.
This is hard earned cash that they are taking away from innocent people, the government should step in

Covid tests arrived with 15 days delay. Attempted to contact RT Diagnostics several times in vain, left on a waiting call for hours, spent more than £50 in calls. We tried to write but got the replies to call customer service !? Finally manged to speak to somebody that promised full refund. Booked covid tests with another provider. Refund never arrived. It has been a very exhausting and disappointing experience.

Gianni
Order #31669 4/6/2021

My sister s prepaid for test NEVER turned up after her arrival from Holland after our stepfather was hospitalised and on life support so time was of the essence! She could absolutely NOT get hold of their customer service department and ended up having to pay for another test elsewhere. They have refused her a refund and provided her with a false proof of tracking , and have disclaimers which basically say you can pay them money but if anything goes wrong absolutely NO refund!!!!!! So a license to print money basically!! And this company was on the gov.uk website! They must have made millions! Is there no way the government can be sued over this? There are so many complaints it seems, it could make a willing solicitor millions too!