This is the best comment the RSPCA warrant. Mony grabbing with zero morale compus whatever. Facilities only available when suits them - never any thoughts for animals that need their help or supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside,... See more
Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on t... See more
Company replied
Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did ge... See more
Company replied
Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You’re letting these beautiful animals down, RSPCA
I was saddened to read the reply I got from the RSPCA after contacting them online regarding a young dog left home alone in the extreme heat two days AND two nights (so far). Not a one off, a regular occurrence, but contacted them due to the extreme heat, as have no idea of what’s available to the dog inside the flat.
Swift reply, granted, but basically as long as these five things are ticked, there’s nothing illegal about it! :-
Somewhere suitable to live
A proper diet – including fresh water
The ability to express normal behaviour
For any need to be housed with, or apart from, other animals
Protection from, and treatment of, illness and injury
It also stated no legal requirement to exercise a dog! This astounds me and it’s seriously encouraging idiots to get a dog, novelty wears off, but it’s fine as it’s legal to just keep it in the house all day. There’s no play, no stimulation, and without RSPCA carrying out a check, I’m not convinced it’s got regular food, water, remains safe and with shade!
RSPCA have always been my number one choice of charity but seriously?! This is appalling. Also the advert states (or used to) the 0300 1234 999 is 24 hours, 365 days a year, but when I decided to ring last night, after not being satisfied by the email reply, it was a recorded message saying open 8am until 6pm! I did try again first thing, but huge huge queue (no surprise) so still stressed as still no sign of owners!!!!
Tried their landlord but just a hot potato. Nobody’s interested. These beautiful animals / pets / creatures / wildlife totally rely on us. We’re letting them down, gravely.
25 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Beverley
Thank you for getting in touch and caring about the dog you reported. We’re really sorry that your experience has left you feeling saddened.
The reality is that we’re limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might want to do more.
We want to help every animal that needs us - it’s why all of us at the RSPCA do what we do - but as a charity our resources can only stretch so far. With hundreds of calls to us each day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect where an animal’s situation has been seen by the person reporting it. We know how frustrating and upsetting that can be. It upsets us too.
Our National Control Centre is open from 8.00 am until 6.00 pm each day. We don’t advertise it as 24-hour, so unfortunately it must have been another organisation’s website where you read it was.
Thanks again for your concern for the dog.
Best wishes
Sarah
Reported dog that had been left alone…
Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on the situation, they cannot even say if they are coming out today to rescue because of data protection...useless organization I will never ever donate to ever again.
22 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Steve,
Thank you for your review. We’re so sorry to hear about this difficult situation, and we understand how distressing it must be to worry about their animals at the same time.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you reported the dog to us and would like us to review how this case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for the dog
Best wishes
Sarah
Absolute joke
I just went on the RSPCA to report an husky left out in the baking heat all day and been dragged to the shops in this heat.
The RSPCA couldn't care less , their stupid chatbot told me they can only intervein after 24 hours.
I told them the dog could be dead in a few hours.
I was then told to take the dead dog to the vets so it's microchip could be scanned and to wear gloves and wash my hands.
This Vile organisation seem to not give a toss about Animals & only care about donations ? A dogs life means nothing to these scumbags
24 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you Eddie for your feedback about the website chatbot and also for caring about the husky. We can appreciate how frustrated you would have been by the answers you received. The chatbot assesses the wording that’s typed in and comes up with the most appropriate advice to give, so it sounds as though it misunderstood what you wrote. We acknowledge that the system isn’t perfect and we constantly review the replies it gives, so your feedback is valuable and we’ve passed it on. I’m sorry your experience didn’t reflect the care and compassion you expected but I’d like to assure you that every animal matters to us.
Best wishes
Emma
Outstanding Service.
Outstanding Service.
My questions were answered in detail, giving me an insight into the subjects.
I am very grateful to whoever compiled my answers.
22 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you Bryan for leaving your positive review. Our Advice Team works hard to answer enquiries as thoroughly and quickly as possible. We're glad you were pleased with the response.
With best wishes
Sarah
Reported a dog been locked in a bedroom…
Reported a dog been locked in a bedroom for over 10 hours every day. Never gets out the house it's a lurcher cross greyhound. This has been going on for over 6 months. The dog jumps up at the window and barks for hours. Reported to rspca. They replied with its not been neglected or abused but they never checked the property at all. They say for the barking contact local authorities. So basically it's ok to lock a dog up for over 6 months in a tiny bedroom without getting outside. Rspca you should be ashamed.
23 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Derek,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after calling us about the dog you are concerned for. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
No help whatsoever
No help whatsoever. Rang multiple times in the day and still no update. This is exactly why animals end up dying, because the lack of communication, prioritisation and attendance is unacceptable.
23 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Eva,
Thank you for getting in touch and for caring about the animal you reported. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your concern — it truly makes a difference.
Best wishes
Sarah
Indifferent and incompetent RSPCA…
This is the best comment the RSPCA warrant.
Mony grabbing with zero morale compus whatever.
Facilities only available when suits them - never any thoughts for animals that need their help or support.
Should loose it Charitable States - ASAP
21 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi John
Thank you for taking the time to share your concerns with us.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
RSPCA Wirral&Chester ) Branch. Cross lane fell wallasey
RSPCA ( CrossLane ) wallasey. Are liers & will steal your cats. Not the fist time they have done this, they don’t look at the evidence nor listen to the truth they don’t care and make there mind up. Even before you say a thing. They don’t answer complaints or look at evidence just make up there mind as they want. Kay is the biggest one not looking at evidence and just, Making up her mind. Management what a joke. This RSPCA ( Wirral & Chester). Should be closed down it’s a joke of a charity. makes its own rules. Never applied the laws. Just did what it wanted. ( this case never had an inspector nor cruelty cases.). Just stupid ppl who think they no everything. RSPCA ( Wirral & Chester. Branch. And the Animals suffer!! stay away !! From this plc. Its broke its got no money so steals cats to sell on. The main RSPCA England & Wales are now trying to to take my reviews down stating there on the wrong site “ well you allow wallasey to use your name you work with this scam plc and there called RSPCA Wirral & Chester. So Your the same!! (stop them using your name then)
17 June 2026
Unprompted review
They won’t come out for anything
Never come out even when you send them images of proof, of a dog being left in its own mess on a 5x5ft balcony shut out day and night, starving and eating its own mess to survive. Apparently that’s not bad enough for somebody to rescue it. Shameful
17 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Dear AMC
Thank you for leaving your review and sharing your concerns regarding the dog you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
For us to look into this we’d ask that you get in touch on this website form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
They don't answer -found an injured swan and no one can help.
Called the wildlife line as found an injured swan on the side of a pavement, was not moving when approached but was very distressed and clearly not in a good way. I didn't want to leave it but can't go near it myself. I was waiting in a queue, got through to number 1, phone rang and then put back in to the queue again. This happened 3 times. How can they expect to rely on the kindness of people to call and try help save animals when they don't even want to pick up the phone.
16 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi
Thank you for leaving your review and sharing your concerns regarding the difficulty you experienced in contacting us. I can assure you it’s not that we don’t want to pick up the phone as our call handlers are answering the phone line non-stop daily between 8.00 am and 6.00 pm. There must have been a technical issue just at the point you called, which is very unfortunate.
We truly appreciate you looking out for the injured swan, so please don’t let this put you off contacting us in future. We wouldn’t recommend that the public transports a swan, so it was the right thing to try and get through to us for assistance.
Best wishes
Sarah
Call centre staff rude
Rang the call centre to report a neighbour who is keeping 10's of dogs in a kennel (unregistered, personal use) and has 3 cages of birds, around 20-30 birds per cage. Clearly hoarding animals and potentially beating the dogs as I've heard shouting, dogs crying and then silence. The dogs used to get transported in a van to a field where they were walked. Haven't seen the van in over 9 months or the dogs so I think they are in the kennels all day every day. The woman I spoke to couldn't have cared less, made me feel like I was doing something wrong for reporting, said "well how do you know the dogs are distressed." I said "I have a dog and I know what a cry for food or attention is. Those dogs are crying from neglect and often cry for hours at all different times of the day." She had a real attitude and tone of voice which came across as accusatory. I understand RSPCA are busy, but it's distressing living next to a house where they are clearly abusing animals. The woman made sure I understood she didn't think it was a priority.. sorry I didn't realise you were the judge for what animal abuse constitutes as. Wish I took her name so I could avoid her in the future as I won't let this drop. A few days after reporting, I received a phone call from a Private number (I will not answer private numbers like most people) and my phone did the automatic voicemail and someone on the line said "RSPCA" when asked who's calling... but then failed to leave a message? Incompetent to say the least
9 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Emma
Thank you for taking the time to share your concerns and for caring about the animals you reported. I’m truly sorry to hear how this has left you feeling.
We would really like to look into this for you so do please get in touch with us on our website's form at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon.
With best wishes
From
Sarah
Excellent dog ball launcher
Excellent dog ball launcher. Good delivery and well packed.
11 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Anne
Thank you so much for leaving your review. We're pleased to hear it's what you were looking for and hope it's much enjoyed by your doggy friend.
Best wishes
Emma
Further from the RSPCA answer to my…
Further from the RSPCA answer to my last post, why bother with your mandatory excuse email. Its pathetic, I have had to listen for a second day to a bird in distress in a drain and you couldn't care less as the time saving animals and birds would mean you cannot make your begging adverts for funds as quick.
Even the fire brigade said they can only come out if you ask them to.
Pathetic organisation, my payments have been cancelled, and I know a few other people who have agreed to stop funding you. Hopefully you will run out of funds and some can go to another organisation who ACTUALLY CARES for animals.
11 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Dear Neil
As we mentioned in our last reply, we can review how your call was handled if you provide us with further information on our complaints form. We would like to look into this so please do get in touch on:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
There was a stray cat in my back garden…
There was a stray cat in my back garden and she was there and wondering about for 4 years and I would feed the cat and I told rspca and they told me to take the cat
To the vet and the cat had no owner and was in poor state and she ended up pregnant and I rang rspca and when I asked what could I do they couldn’t take her so I told them I can’t take her in I have 4 cats of my own and they said well just leave her and I said she’s going to do die and they said cats can survive outside etc and I told them she will die and guess what she died and so did her kittens and I hope rspca know they are the reason of that they advertise and put them selves out as if they are doing well for animals but don’t do nothing for them animals I don’t remember the date or month but I remember this was before December so therefore I have put down a date as you have to put a date down to let this review out
23 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Asmaa
Thank you for taking the time to share your concerns, and I can understand how upsetting and frustrating this would have been. It's so sad to hear that the cat and her kittens passed away.
As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
If you ever have concerns again about how something you report has been handled, please do contact us straight away on the website's service complaints form below so that we can look into the matter:
https://www.rspca.org.uk/utilities/contactus/complaints
Thank you so much for caring about the cat and seeking help for her.
With best wishes
Emma
Wouldn’t even give 1 star reported…
Wouldn’t even give 1 star reported someone for cruelty to a dog they visited a told the person I did it and they attacked me and was arrested I have a police reference number I will never trust the RSPCA again
9 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi David
Please get in touch with our Service Complaints Team on the web form below as we need to look into this straight away for you and will need specific details which can't be given on a public forum:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Useless Organisation
Have found a poor bird but can’t do anything about it. Why ask for donations when you can’t look after animals.
5 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Gabby,
Thank you for your review. We're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
You can find more information on this page of our website about how to help the bird including how to find a local wildlife rescue centre:
https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/injured
Best wishes
Emma
Rubbish
The RSPCA won’t go to most call outs, they tell you to contact tiny sanctuaries and rescues with less resources and money. They’ve gone right down in my estimation 😡
7 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Sarah
Thank you for getting in touch and for caring about the dog you reported. We’re really sorry that your experience left you feeling frustrated — it’s understandable to feel upset when you believe an animal may be at risk.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
We work with a variety of local rescues across the country and appreciate the incredibly valuable role they play in helping us rescue and rehabilitate thousands of animals each year.
It's through the power of working together – animal lovers, dedicated charities, veterinary professionals, and local authorities – that we can collectively provide swifter and more widespread help to more animals.
Best wishes
Emma
Disgraceful
Disgraceful. The RSPCA used to be good years ago. They don't care about animals they only care about your donations. They don't deliver any services, there are no pet services and they wont even come out for injured wildlife either. They only help when there is a camera on them for publicity or when they want donations. Don't give them nothing.
1 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Kevin,
Thank you for sharing this — we are sorry that you feel let down by the RSPCA.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
Please know that all comments are taken seriously. We learn from them, and they remind us why we push so hard to improve animal welfare across England and Wales. Behind the scenes, our teams are working every day to help as many animals as possible with the resources we have.
Best wishes
Sarah
Useless
I have only called twice and both times absolutely zero help. I don’t even know how this organisation exists when they won’t help trapped animals or animals at risk. No wonder they have an average of 2 stars. They might as well just shut the doors and all go home.
7 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Chris,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after reporting your concerns to us. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
That doesn’t mean your reports weren't important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for the animals in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.