This is the best comment the RSPCA warrant. Mony grabbing with zero morale compus whatever. Facilities only available when suits them - never any thoughts for animals that need their help or supp... See more
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Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside,... See more
It’s no wonder the reputation has gone rapidly downhill over the years. Reported a tethered horse left out in the sun, without water, every single day throughout this heatwave. On the shortest lead, o... See more
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Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on t... See more
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Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2K reviews
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Wont help a sick feral cat
Want donations..... put pictures of injured cats on the ads on social media.....yet won't help a feral cat thats very sick???? You cant make it up! He can't be handled, needs a professional.
RSPCA are useless
6 November 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Locke,
I’m sorry to hear how disappointed you are after contacting the RSPCA about a sick feral cat and I’d like to thank you for showing such care and compassion by trying to seek help for it.
I’d like to reassure you that we’re trying to help as many animals as possible but our services are under huge demand and in 2024, our emergency line took in 907,797 calls to our cruelty and advice line – one call every 32 seconds. We have 330 frontline officers covering England and Wales, so we have to prioritise cases of cruelty and neglect.
So that we may look into your call please do fill out our form by following this link and then we’ll be able to respond to your specific concerns:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon
Best wishes
Emma
I have many videos
I have many videos
Of my neighbour physically abusing his dogs and the rspca cannot take action u less they let my neighbour know where the video is from and who sent it to them.
I was told by rspca staff that the dogs are clearly abused but had to give to dogs back to
The abusive owner as I would not give them permission to share my videos with my neighbour.
3 November 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Si,
I’m sorry to read that you’re disappointed with the advice you received when contacting the RSPCA about the dogs.
I can assure you that we take confidentiality extremely seriously. We’d like to investigate the advice you were given so please do fill out our complaints form which you can find here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon so that we may assist with your complaint
With best wishes
Emma
Excuse of a charity
What Iv always been told. A political charity not helping animals in need.
Called the most annoying line regarding an injured owl we noticed by the side of the road. Basically the line says don’t bother us, sort it yourself etc etc.
I won’t be donating again to this dreadful excuse for a charity,
31 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Rob,
Thank you for your review. I’m really sorry to hear that you were unable to get in touch with us when you called the RSPCA for assistance with an injured owl.
Each year we receive around one million calls from the public on the National Control Centre’s 0300 123 8960 number and it's essential that we prioritise reports of cruelty, suffering and neglect.
The telephone system has been invaluable in helping with this, ensuring that calls are sent along the most appropriate and quickest routes depending on their nature and offering advice to callers on some commonly asked questions so our call handlers are more available to answer calls regarding more serious incidents.
In this instance, you should have been able to choose an option to speak with a call handler and I'm sorry that this was not clear. If you would like us to look into your call please do fill in our complaints form and provide your telephone number and the date of your call.
Your can find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Emma
DO NOT GIVE YOUR MONEY TO THESE MONSTERS!
I told them about a landlord who had admitted in writing to feeding my cat a common allergen behind my back. The landlord was very candid about this because he apparently fed the same thing to his own cat fairly often. My cat had an underlying condition that was clearly exacerbated by the food poisoning caused. He died shortly afterwards. When I alerted the RSPCA to the fact that this man was feeding his cat and perhaps several others (he collects stray cats) food that they were likely allergic to either through ignorance or malice, they told me they were unable to do anything without confirmation from a vet. As stated, my cat had an underlying condition so naturally this is something that vets would have focused on in their assessment. Regardless, I was particularly vulnerable to my landlord's actions because I was unable to afford an autopsy much less the adequate treatment my own cat would have needed. Of course, this isn't even really about my cat who has already died but rather my landlord's future victims - cats who may die because the RSPCA cares more about money than it does about animals! These people are despicable and completely undeserving of the reputation they have with the wider public - NEVER GIVE THEM YOUR MONEY!
4 November 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Jess,
Firstly please accept my sincere condolences for the loss of your cat. The loss of a pet can be extremely difficult and if you need support please visit this page of our website for support and advice:
https://www.rspca.org.uk/adviceandwelfare/pets/bereavement/coping
I’m sorry to hear that you are disappointed in the response you received from the RSPCA after reporting the landlord. We’d really like to look into this for you so please could you fill out our complaints form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon so that we may look into your call
With best wishes
Emma
Poor response to dog suffering cruelty
Here is yet another organisation with an incompetent Executive built around diversity, not doing or able to do the job they are meant to do. But I’m sure they all get well paid and that’s all they really matters. Except that I’m aware of a dog that is kept in poor cramped conditions, not walked, or loved, and is in stress. A case of cruelty and neglect. I go to the RSPCA website to reach out for help for this unfortunate suffering animal, and after several clicks I’m told to report the matter to the council. So what is the point of the RSPCA?
23 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Patrick,
We appreciate how distressing it can be when you’re worried for an animal and we are sorry that you have experienced difficulty reporting your concerns for the dog on our website.
So that your complaint can be looked into, could you please fill in our complaints form and provide details of the options you chose on the website. You can find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Emma
just another money grabbing racket
Absolute joke. They're not interested in helping animals, all they want is your money to boost the salaries of their top people and have flash offices and websites that hardly work.
I contacted them on 2 occasions about pigeons with brokem wings. No help whatsoever no advice apart from telling me to take them to the vet. I don't have a car. I'm 84 . am I suppose to walk to the vets. No advice on who else to call.
I called them about a baby deer entangled in wire. They were not interested either. A dog with a limp and a bloody leg on the road. Not interesting enough I guess.
What do they rescue ? pampered pooches who have lost their designer clothes or chipped a toe nail? that woul surely bring a decent donation
21 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Henri,
Thank you for your review and for seeking help for animals in need on multiple occasions, it is clear how passionate you are about animal welfare. But I am really sorry to hear how you feel after your experiences contacting the RSPCA.
If you reported any of these animal welfare concerns to us in the last three months please do get in touch using our website’s complaints form so we can look into your complaint. You’ll find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
It may be helpful to explain that when animals are in urgent need of help we’re asking the public to take certain animals such as small birds to vets themselves so they may be helped as quickly as possible. We have limited resources and there are just 200 rescuers on duty each day across the whole of England and Wales, so we have to try and free up our frontline staff to enable them to respond to more reports of cruelty and neglect, situations that no one else can deal with.
As a charity that covers all species across England and Wales, sadly we can't get to every single animal in time, so we do rely on the public and other organisations to help when we can't.
If someone is unable to take an animal to the vet themselves, we recommend that they ask if friends, family or neighbours can assist or to ask on social media to see if there is someone else who may be able to help, such as another animal lover. If none of those are possible we’d advise that they reach out to other charities such as wildlife rehabilitation centres. We have advice for how to locate your closest one on our website here:
https://www.rspca.org.uk/adviceandwelfare/wildlife/rescuecentre.
I’d like to reassure you that everyone at the RSPCA works here because we care deeply about animals and want to improve their welfare and thanks to the generous donations of members of the public in 2024:
-Our frontline officers were able to respond to 82,490 welfare incidents
-Our dedicated animal centres were able to take into their care 47,966 animals
-Our wildlife centres admitted 10,094 wild animals for rehabilitation
I hope this information is helpful
With best wishes,
Emma
RSPCA Ceredigion branch
RSPCA Ceredigion branch
Would not re-home a cat to a double income no children couple because the cat would be totally indoors. Apparently cats are totally wild animals that deserve to go outside and be hit by cars because that's them living life to the fullest.
Cats are domesticated animals, you don't adopt out foxes and badgers because they don't rely on a human being to keep them alive - cats rely on humans to feed and care for them because the human race domesticated them.
How can a charity be crying out for help and turn down the perfect candidates, my existing cat has his own bedroom in my 4 bedroom property that I own - with it's own garden that we plan to build a catio in.
Absolutely abhorrent and archaic views that are laughably outdated.
Wouldn't want to adopt from them even if they begged at this point because they clearly have no idea what they're talking about.
Shocking.
20 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Thanks for your review Charlotte although I’m sorry to read how disappointed you’ve been at not being able to adopt a cat from RSPCA Ceredigion Branch. I believe our Service Complaints Team has now been in touch about contacting the Branch direct to express your concern. It's a separately registered charity to the national RSPCA which has this Trustpilot page and each of our branches have slightly different policies about the requirements to rehome an animal.
Thank you for wanting to adopt a cat from the RSPCA and please keep an eye on the website’s Find a Pet page because sometimes cats are advertised there wanting an indoor only home:
https://www.rspca.org.uk/findapet
Best wishes
Sarah
Was not willing to donate
Was willing to donate because I love dogs. But after reading all the absolutely appalling reviews - I can only assume my money will be going to line the pockets of those in the employ / directorate of the RSPCA, and not the precious dogs I intend it for. Goodbye then! No cash from ME here! What an absolute disgrace this organisation seems to be from all the reviews I read about it. Very sad
20 October 2025
Unprompted review
They do not care about animal welfare…
They do not care about animal welfare at all. There are 3 dogs abandoned in a housed no food no water and they are still doing nothing. I am so angry and disappointed. I love animals and for them to let them suffer like this is disgusting.
20 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Annette,
We’re very concerned to hear about the three abandoned dogs and we’re sorry to hear that you’re angry and disappointed by the response you've received from the RSPCA.
We’d really like to look into this further for you. Please do get in touch by filling in our complaints form which can be found here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon so that we can assist.
With best wishes,
Emma
Waste of time reporting as they don't care at all!
Clearly this "charity" who cares so much about animals welfare wants to see them in shelters or in terrible conditions/treatment. After all, without that they wouldn't exist or need to put their "desperate pleas" on TV to miss lead us into giving money. They really don't give a dam when you try to report something.
Made contact via the online chat about illegal breeding and conditions from a property close by.
Karl, who I was speaking to couldn't be bothered to collect further details or information. Told me to check if they were a registered breeder as she would be classed as a business, to which I told him no they wasn't as you can't run a business from a council property. He then said I had to contact the council for them to deal with first.
Absolute joke of a so called animal protection, supposed to be able to report animal abuse and neglect ha! They don't give a care in the world.
Even after saying they're breeding to fund addictions, not one flicker of care.
I'm sure they're sleeping well, thinking up of the next tear jerking advert to pump on our TV over Christmas showing all of the so called "hard work they do".
19 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Mark,
Thank you for your review. I’m really sorry to hear how disappointed you are after contacting the RSPCA about dog breeding and I'd like to thank you for trying to find support.
If you’d like to submit a complaint so that we can look into how your complaint was handled please do get in touch by filling in our complaints form which can be found here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
It may be helpful to explain that we recommend contacting Trading Standards or the local council as they are best placed to investigate low welfare dog breeders as they’re responsible for the licensing of breeders. If they visit and find concerns they contact us directly if our support is required.
We’d like to reassure you that we really try our very best to help as many animals as possible, but with nearly a million calls to us in 2024 alone, we just can’t help all of them all of the time. As a charity we have limited resources, with around 360 officers across the whole of England and Wales. There are hundreds of other charities out there also doing as much as they can, but we're all under incredible pressure and only have limited resources, so sadly some people feel let down by us.
We hope to hear from you soon so that we may look into your complaint
With best wishes
Emma
Lost their way - donate elsewhere
The problems with the Farm Assured scheme already deeply concerned me but contacting the emergency line today was the nail in the coffin for my support of the RSPCA. The employee on the helpline plainly could not care less about a desperately ill fox. When I described how distressing it was he said 'yeah....no worries' - he wasn't even listening to what I was saying.
Not being able to help is one thing but there appears to be a total collapse in values at the RSPCA. This is not about one individual - it's clear from policy decision too that they just do not care very much about animals anymore. The 10k I left them as a legacy will be removed when my will is next changed. They need to realise there are consequences for running a charity so detached from its core objectives.
16 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Abigail,
Thank you for showing such care and compassion for the ill fox and trying to seek help for it. I'm saddened to read about your disappointment following your experience reporting the fox to the RSPCA.
We’d really like you to get in touch on our service complaints form so that we can look into how your call was handled. Please do fill out the form which you’ll find at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
I’d like to reassure you that we do our very best to help as many animals as possible, but with 907,797 calls in 2024 alone, we can’t help every single one and we sadly have to make difficult decisions to prioritise our resources. There are hundreds of other charities out there also doing as much as they can but, sadly, we're all under incredible pressure and only have limited resources.
In 2024, we dealt with 289,812 animal welfare incidents, rehomed 24,483 animals, convicted 527 people who deliberately harmed or neglected animals and returned 5,989 injured or orphaned animals to the wild after care in our centres, so we're always extremely busy in trying to create a better world for every animal
We hope to hear from you soon so that we may look into your call
With best wishes
Emma
So when does cruelty mean cruelty?
This 'charity' has a get-out clause/excuse not to investigate reports of cruelty. I have contacted them 3 times in the last year with reports of obvious cruelty. The reasons given to not visit are ridiculous. I have cancelled my monthly direct debit and redirect this to a more efficient and proactive organisation.
13 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Pippa,
Firstly I’d like to thank you for all your previous support of the RSPCA and all of the animals you have helped us to care for. I’m truly sorry to hear that you have a complaint about the RSPCA after reporting an animal you’re concerned about.
Everyone working at the RSPCA cares deeply about animals and our frontline rescuers spend their days driving from one job to another. We do wish we could respond to every animal who needs our help, but we have to prioritise reports carefully and make difficult decisions so that our highly-trained inspectors can attend quickly to those animals who need our specialist support the most.
If you’d like to submit a complaint so that we can look into this further please do get in touch by filling in our complaints form which can be found here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Emma
They do not care about animals!!
On the 2nd September my neighbour got a 3 month old kitten out of another neighbours bungalow as he was left in a small carrier sitting in his own urine and faeces for 2 weeks 24 hours a day and the food in his bowl was absolutely rotten. I took a picture of the kitten straight away and then rang the rspca to report her. I was sat in my garden with that kitten after my neighbour bathed him twice (his fur stained with urine) for 6 hours waiting for an rspca officer to ring me. I even made a complaint on their website. After 6pm I had to bring the kitten in and put him in my bathroom with a tray, bed, food and water. 3 days he was in my bathroom, me still ringing the rspca. I decided to take him to animals in distress and explained to them that I couldn't look after him as he attacked my kitten when I actually bought that little boy as a playmate but he only lasted 12 hours so the neighbour who I thought I could trust after she told me she worked with animals in the past took him. The poor thing was riddled with fleas, was severely malnourished and his legs and belly were stained yellow due to the urine. He obviously couldn't sleep in the tiny crate cz when I put my boy's igloo bed in the bathroom he got in it and slept all night, practically all the time for them 3 days. A guy at animals in distress (didn't get his name) also works for the rspca part time but I still slagged them off. He said they were full ao couldn't take him but still give him flea and worm treatment as I had no money at all. I was starting to leave with the kitten not knowing what to do with him when the guy came running out and said that a volunteer would take him. I was so glad and relieved as I knew he would get the treatment he seriously needed and be loved and cared for. I did ring the rspca when I got back to update them and sent emails again to complaints. They said an officer will contact me when they are done with their caseload. They're not bothered because the kitten is safe now. That isn't the point though. That woman still severely neglected him, kept him locked in tiny cage 24 hours a day for 2 weeks, didn't even feed him. She put adult cat food in his bowl, I gave her whiskas dry food which my neighbour give me back after getting the kitten out of there and that hadn't even been touched. She has an adult cat who isn't even vaccinated, that cat could have cancer or anything and would die because she would never take him to the vet. I even offered to lay half for that kittens pack at irlam animal clinic which I got for my little boy and he's fully vaccinated, not one flea on him, properly nutritioned and the happiest kitten I've ever known and I have severe mental health issues, rheumatoid arthritis, depression, anxiety and suicidal ideation and still do absolutely everything for my little boy cz I cannot fail him like I failed my dog cz losing him broke my heart. That woman is lucky I haven't done anything to get justice for that little boy. The rspca are an absolute waste of space!! Noone has contacted me at all in over a month!! Do they really think I'm ever going to forget what she did?! and what they have done?! NO!! They kill animals like the social kill kids!!
12 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Luke,
Thank you for getting in touch and for your commitment and kindness in seeking help for the kitten. However, I'm sorry to read your complaint about your experience with the RSPCA.
I understand you've contacted the complaints team previously. We would appreciate it if you could fill out our complaints form again so the team can assist you further. You can find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Emma
“A complete bunch of charlatans.
“A complete bunch of charlatans! If they could make more money by selling white goods I'm sure they would change overnight.
We fostered a seized family dog under a legal agreement. She was delivered to us underweight, poor coat condition and suffering from a throat wound which she sustained whilst in their care. The day after her arrival the wound was swollen to the size of a golf ball, and upon draining, yielded just over 30ml fluid. When we informed the rspca of her spaying operation and that further information would be available in some 5 days after her next check up, an inspector phoned a couple of hours later for an update! We never heard from them again even after the 5 days had passed
14 May 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Steve,
Thank you for your review. I’m very sorry to read how disappointed you are in the support and communication you have received from the RSPCA regarding the dog you’ve fostered.
We’d really like to look into this for you. Please do fill in our complaints form so that we can gather more details to understand the situation and take appropriate action. You can find the complaints form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon
With best wishes
Emma
No compassion no empathy this ‘charity’…
No compassion no empathy this ‘charity’ needs to be investigated for money laundering and deception . Reported 5 abandoned cats last week as a resident down the road moved out . None are spayed or neutered, no microchips , flies and worms and scabs and 1 cat is pregnant again expecting a second litter within 3 months since the last . Owner was already neglecting cats by not feeding them now she’s left the poor cats have nothing but streets and rspca workers visited the area and told residents they only take in injured cats . So RSPCA you can now expect a further 5 stray cats on the streets of London and no doubt if one gets injured you’ll have to take them in and treat them and throw your excuses in the bin . Such a shameful charity with poor staff
3 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Kt
We're sorry to read your feedback about your experience with the RSPCA. Could you please fill out our website's complaints form so that we can look into this for you. It can be found at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon so that we may look into this for you.
Best wishes
Emma
Today a swan was deliberately ran over…
Today a swan was deliberately ran over by a car, both wheels driving over it. The driver was stopped by a witness, the drivers response was "not my problem" The people who were caring for the injured swan that has a suspected broken neck contacted the RSPCA for help. Funnily enough your response was not our problem. Well I informed the police and they taking it seriously and are investigating it as a wildlife crime. Are you nterested now?? Maybe there's a photo op 😉 Crime reference number 44250451066
5 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Sarah,
I’m sorry to hear you have a complaint about the response received by the RSPCA and I’m saddened to hear about the swan being hit by a car
If people aren’t satisfied with the service they receive from the RSPCA, we ask them to contact us straight away by filling out the complaints form on our website so we can look into it for them. You can find our complaints form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
I’d like to reassure you that the RSPCA is a learning organisation and we treat complaints seriously because they’re an opportunity to learn from any mistakes we've made and to help us improve our services. Our national complaints procedure is on this page of our website:
https://www.rspca.org.uk/utilities/contactus/complaints
With best wishes
Emma
I have been reporting the condition lf…
I have been reporting the condition of that dog for a year!
I sent so many emails with videos and photos as required, and you did nothing.
And now you tell me that you can no do anything with my complaint because it happened 2 years ago. Well, not surprised it after a whole year nobody did anything.
2 October 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Beatriz
As we mentioned, our Service Complaints Team wouldn't be able to look into a complaint about something reported to the RSPCA two years ago. Inspectors are in a different team and we don't know what would have been done about a report you made back then, so we can't say.
Although it sounds as though this all happened two years ago, if you have current concerns for the dog and how it's living, please get in touch either by phoning or going on web chat. The details of how to do that can be found on this page of the website:
https://www.rspca.org.uk/reportaconcern
Kind regards
Emma
Dreadful organisation not fit for purpose
Dreadful organisation. I doubt anyone should actually donate a penny. Donate it to another Trust that works.
I can understand that they are busy we calls and other issues. However, I and one of neighbour reported what's considered a high priority incident that was caught on cctv.
This particular person is another neighbour that lives above me. We have evidence that he kicked his dog outside the main communal door making it scream and twice again outside his own door, making it scream twice.
We mentioned that this individual has a history of violance, heavy Class A drug abuse. He's been arrested for antisocial behaviour, violence, assaulting a police officer, 11 months in prison for drug offences such as selling from the property
THEY SENT A SINGLE OFFICER!, obviously the offender was not in at the time. The officer left a note, I don't know what he put in the note but it was enough to gain attention to the Cctv in the communal passage way indicating that the offender suspect knowing who made the report.
They've not only put those reporting the incident but also putting the dogs life at risk. This is very shameful of the rspca.
We are now waiting for a email back, we haven't got a response back but we're going to follow thus up at the end of the week.
I want to note after the officer turned up the same day of the incident after sending the 3 footages they did come out the same day which is only GOOD thing they did, however, that was is it. They haven't been back since.
Although we're trying to do this legally hoping you are investigating the footage, getting court Warrent and possibly involving police. We would appreciate some kind of response.
Otherwise we may take this further ourselves by passing the footage to the local press and ensuring they get the full aftermath of the story of how RSPCA are neglectimg their moral duty along with placing the video on social media and how RSPCA handled it.
No doubt after the release of the video questions will be asked about the RSPCA's involvement and they handled it. Possibly gaining the attention from people who will end up taking things into their own hands as he's quite familiar in the area and seen a lot to buy his drugs, so they recognise his face and HIS DOG.
So I think you guys should be looking on how you train your staff and seriously should be paying attention to this review board as it doesn't look good that the RSPCA who is supposed to be saving animal lives are actually putting them at risk.
29 September 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Mark
I’m sorry to read you have concerns about an officer’s actions in relation to a dog you reported. I’m not clear if you’ve already contacted the Service Complaints Team or a different team. If you haven’t already made a complaint, please fill out the website’s form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
If the Service Complaints Team has already acknowledged a complaint from you and you're waiting for a reply, please respond to its acknowledgement asking for an update if it's already gone past the time you were told a reply would be sent to you.
Thanks for your concern about the dog and seeking help for it.
Best wishes
Sarah
There not bothered about animals!
There not bothered about animals!
The only thing there interested in is making money
30 September 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi
Thank you for your feedback, we are sorry to hear that you feel the RSPCA does not help animals.
We would like to reassure you that we don't make any money out of rescuing animals in need. It costs around £150 million every year to run all of the services we offer to animals and members of the public.
As a registered charity (with no shareholders) all money is ploughed back into the day to day costs. The way we operate is regulated by the Charity Commission.
We only exist with the support of generous donations from the public. They enable our inspectors to continue rescuing animals from unimaginable cruelty, neglect and injury, it means we can continue to provide our national cruelty and advice line for concerned members of the public to report an animal in distress to us and provides the funds required to keep our animal centres and hospitals running where distressed animals are brought to receive specialised care and treatment whilst they wait for their forever home.
Please note that the majority of the money donated to us goes directly towards the animals in our care. With every £1 given to us, 78p is spent on animal welfare, 2p is spent on governance and 20p is spent on raising the next £1.
Unfortunately, as a charity we’re incredibly limited in terms of resources - we have fewer than 350 officers covering the entire of England and Wales, and we simply can't help every single animal when there's a call coming in every 32 seconds to our cruelty line. We try our very best, and it breaks our hearts to know that we can't be everywhere we need to be, all of the time.
But, in 2024 we were able to deal with 289,812 animal welfare incidents, rehomed 24,483 animals, convicted 527 people who deliberately harmed or neglected animals and returned 5,989 injured or orphaned animals to the wild after care in our centres, so we're always extremely busy in trying to create a better world for every animal.
With best wishes,
Emma
RSPCA - communication isn’t their strong point
Trying to get in contact with a real person is virtually impossible as the website just passes you from virtual assistant to a telephone message that then cuts you off. This automated service they provide is unworkable and frustrating. Be more user friendly and make contacting a real person quicker and easier when the options you do provide don’t cover the enquiry.
3 September 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Craig
Sorry to hear you had difficulty contacting us. There are so many possibilities here about what might have happened that it would be hard to list them all. In general terms, the virtual assistant helps answer people’s questions, but if what they type looks to be a concern that needs reporting to a live web agent, it tries transferring them to one or offers a telephone number to contact our National Control Centre.
Like all large organisations, we have a voice response system giving callers options to press according to what they’re ringing about. Depending on what they press, they may either be routed to a call handler or to a recorded message giving helpful information.
This system has been refined over the years to try and help people as quickly as possible in the most appropriate way and we’re constantly reviewing it to see how else we can make improvements.
Best wishes
Emma
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