RS Electrical Supplies Reviews 

7,188
•
TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

So impressed with this company, I even forgot an item which they added to the order with no dramas, arrived in a couple of days and was exactly what they advertised. My new go to electronic supply sho... See more

Rated 1 out of 5 stars

If I could leave 0 stars I would. Purchased Satin Brass fittings and paid £16 delivery, took more time to arrive than is OK for the delivery charge. Arrived and they are labelled Victorian Satin Bra... See more

Company replied

Rated 5 out of 5 stars

We're very happy with the product selection and quality that we've ordered from RS Electrical Supplies. Our order was delivered promptly and we are impressed with the customer service.

Rated 1 out of 5 stars

Misleading advertising: Ordered VPAB4125BK, received VPAB412BK. Customer service admitted the advertised code was made up. Sent me 2 different products at double the price to build myself. Unfa... See more

Company replied

Company details

  1. Electronics Store
  2. Boiler and Heating Service
  3. Electronic Spare Parts and Components Store
  4. Lighting Store
  5. Security Equipment Store

Written by the company

Since the company was established in 1990 R.S.Electrical Supplies have become an efficient and reliable eletrical supplier to the trade and industry. We are proud to be part of a national consortium of buyers, the IBA, which enables us to offer customers the best prices on the market. With over 40 years eletrical experience we offer a friendly and helpful service to all our customers. We also offer a fast efficient delivery service and consider ourselves No 1 in our field.


Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(7,188)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Is this a scam?

I made an online purchase and recieved a receipt with only four numbers.
After waiting for a week, I tried calling and emailing them. They do not answer phone calls or emails…

1 October 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company, it is possibly a scam. I ordered "in stock" supplies 3 weeks ago but have not received them or heard anything from the vendor. I have written several emails, called dozens of times and nobody is picking up the phone. I have re-ordered the same items from other vendors and have already received them. I will now keep asking for a refund and will report fraud if I don't hear back in a few days.

19 September 2023
Unprompted review
Rated 1 out of 5 stars

Order not filled despite having paid

I ordered some items on 29th August and they still didn't arrive, even though on the order confirmation it said it woudl come in 5-6 days. I have sent several emails to chase but not received any reply. Is this a scam?

29 August 2023
Unprompted review
Rated 3 out of 5 stars

Communication could be better

I had a long list and of what I needed for our kitchen and the quickest way to source these was to call. I spoke to Izzy who was very helpful and sent me a quote. Advised it would be 2 days for delivery. We were in a rush to receive the items so I placed my order same day. Items did not turn up on the Friday when expected. I called to be told that some of the items were out of stock but due in on Monday. However only half of my order arrived. On calling again I was told that they were waiting on another delivery and my item would be sent on Thursday. The balance finally arrived on the Friday so a whole week was lost. If I had been made aware that not everything was in stock I would have sourced elsewhere.
They were though quite prompt with giving me a refund on items that ended up not being required.

20 June 2023
Rated 5 out of 5 stars

I'm thrilled with my purchase from this…

I'm thrilled with my purchase from this electronic store. The delivery was fast and secure, and my order arrived without any problems. The product is working perfectly, just as described. It's refreshing to find a store that values customer satisfaction and takes the necessary steps to ensure a smooth transaction. I will definitely be shopping here again!

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Good experience

Was looking for a number of Schneider switches of a certain finish and style and RS had best selection at a good price.
Ordered, delivered, now fitted…… good experience overall.

20 June 2023
Rated 5 out of 5 stars

Prompt service and delivery

I ordered some sockets and a light switch, followed up my order with a phone call to ask that they be delivered asap. The items were in stock and although I had to wait in a queue for 30 mins the lady I spoke to was very helpful and assured me the order would be despatched on time. I received the order this morning and am very impressed by the prompt service. Will use again for sure.

28 June 2023
Unprompted review

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