Rsaweb Reviews 

On the 16th of January a RSA Web representative, Darryn Adams, came to my house claiming that RSA web no longer rents the fibre line from Octotel but now owns the line. He said many people complain about the line speed and rambled on about issues and how i am sharing a line with the neighbours. The more i told him that i have no issues with my line speed just the service the more he went on about the line speed.

He then told me that i could get a 300/100Mb line for the same price as what i am paying now and this would be a continuous thing. I would also get a promotion aspect where i only pay R379 for three months and then pay the standard package. He promised that i would get a call by monday afternoon the 19th of January. Which still has not happened. i told him i am not sure about this and stressed the importance of my line as i work from home. Darryn then told me not to stress because he is a team leader and can resolve this for me.

He then sent me a whatsapp, which i think is very unprofessional with the agreement. I told him, via whatsapp, that i have not had a call and he said i would get one. three days later and i still have not had a call. I sent him the message and he did not greet me professionally by saying morning or anything but was rather hostile towards me now saying he is "just an agent" not a team leader.

I then called into RSA web and a lady with the name of Youmna (unsure of the spelling) mentioned that if i go onto this line it would be considerably more expensive. So Darryn Adams lied. She then advised me that i can speak to retention to confirm if there was a way to get this as i have been with them for well over three years. She would then transfer me and then when they are done i could speak to her again.

Why the back and fourth RSA Web?

I then put the phone down because it was clear that RSA Web representatives lie and no one can assist you in getting something resolved.

Yanga👍 assisted me quick and solved my problem with seconds.Thank you very much.

Yanda ! amazing service!!!!!!!!!!!!

Yanga was amazing, very efficient ,friendly and helpful. Please either give her a promotion or higher salary

Fast reply, excellent service.

Yanga was extremely good I cannot complain about the anything.

Dear Yanga,

I wanted to take a moment to express my sincere appreciation for the wonderful service you provided. Your patience throughout the process was truly commendable, and I am completely satisfied with the service I received.

Thank you again for your excellent help.

Yanga is absolutely amazing! Truly an asset to RSAWEB and as always outstanding service. Hence why I am still with you guys!! The understanding and compassion from you made my day even though I was so stressed out. Thank you so much Yanga

The quick service

I got the help that I needed, my issue was resolved promptly, I was not left hanging unlike what other agencies usually do.

Yanga is thee best. Helped me twice and went to quick and easy. Will give. Het a 5 out of 5 rating for her service.

Yanga helped me step by step to get to the solution 👌

Yanga was amazing and resolved my query quick and was really efficient thanks for the amazing service

Yanga was very helpful and assisted speedily with my query.

Super helpful

Thanks Yanga!

Don't waste your time and money on these people, as soon as they make a sale, your calls go unanswered and their whole attitude towards you changes. Ended up getting a router that does nothing, Total rip off. You guys need to get your ducks in a row cause u are clueless.

Yanga was quick to assist me make her a manager