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Rsaweb Reviews 

327
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TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful and friendly staff members, highlighting exceptionally efficient assistance when resolving everyday account queries successfully. People also genuinely appreciate the rapid communication channels and the smooth, professional resolution of various technical problems encountered. However, some customers also noted frustrating issues with unexpected billing errors and repeated bank payment deductions. Reviewers additionally mentioned experiencing significant delays when trying to reach customer support or waiting for important feedback. Some people even reported that communication channels felt slow and unresponsive, leaving them feeling completely ignored during urgent situations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While many customers... See more

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support that resolves... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report extremely poor support,... See more

Response time

Customers consistently note ambiguous experiences with response time. While reviewers frequently report... See more

Payment

Consumers find payment and billing to be a frustrating experience, consistently reporting serious billing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The line worked fine, until it didn't. Then the nightmare of trying to get a hold of a human being started (They only work online, with chats.) I assume the staff have multiple conversation at a go b... See more

Rated 5 out of 5 stars

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. Wh... See more

Rated 5 out of 5 stars

YANGA is an absolute star! Thank you so much for your quick and promt assistance regarding my issue. Within less than 5min my account was sorted and up and running once again. Keep up the g... See more

Rated 5 out of 5 stars

I got wifi from RSAWEB in november 2025. I was under the impression that it would be paid by debit order. As I did not see any deductions on my bank account I queried today. After 2 months the compa... See more

Contact info

3.4

Average

TrustScore 3.5 out of 5

327 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(327)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Worst isp I've came across rsaweb sucks…

Worst isp I've came across rsaweb sucks they told me my router will work with their Sim when I got the Sim the story changed then when I asked for a refund they told me processing fee is non refundable when it's then who told me the router will work.thats just deceiving

19 February 2026
Unprompted review
Rated 1 out of 5 stars

I will not recommend any one to use…

I will not recommend any one to use RSAWED. SLOW INTERNET. POOR SERVICE. LOTS OF ISSUES. INTERNET IS OFF AT LEAST 3 TO 4 TIMES A WEEK. The only thing that got my attention was the price it's cheap so is the service.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst ISP in South Africa

Poorly trained staff put down the incorrect address on the order. Despite multiple follow ups, all communication was ignored for 2 weeks resulting in an order not being place with Vumatel. no communication. upon requesting a refund, live chats are ended and no refund is provided. Issue has been on going since 26 January. money has disappeared. Staff are very rude and have no customer relationship management skills.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

This company deals in lies and fraud

This company deals in lies and fraud. Avoid at all costs!

sales agent sibongile sold me a solution that didn't work as promised because of company bureaucracy and incompetent staff. After requesting cancellation and that my bank account not be charged for a broken product, this was ignored and they still tried to deduct money from my bank account fraudulently.

I was promised a callback by supposed team leader jared, which never happened. He only leads bad service and fraud.

These agents have created so many tickets that they don't even know what's going on anymore.

And then amanda and linda on whatsapp support just tells me my ticket has been flagged again and that I will be contacted.

After still not being contacted, i eventually ended up calling the useless people myself, and then mihlali confirmed that they are all lying as nothing has been actioned.

And this after being promised a refund by Tuesday, 10/02/2026 at the latest.

23 January 2026
Unprompted review

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