RRG Group Reviews 440

Thank you Kris, for the knowledgeable and personal service. Finding the right car for us and ensuring it was in perfect condition.
From our first visit, and welcome, to the showroom, the service has been nothing short of excellent.

Made contact with RRG Toyota Bury and was advised that the car I was interested in was available for sale. Namely a Toyota Yaris Cross (Premier Edition)
Thereafter I received a video of said vehicle at 0943hrs on 30/01/2026 and replied asking if delivery of the vehicle was a possible at 1117hrs same date.
Unbelievably I received an email reply at 1246hrs from the sales dept advising that the vehicle in question had been sold.
Absolutely terrible customer service.

My experience with RRG Skoda Bolton has been positive from the start. First called in just to have a look round and compare prices with other retailers and was met by Lukas with a warm welcome, no pressure. A few days later I had a test drive, loved the Kamiq, still no pressure. Once I'd made my decision the purchase was straight forward (price compared really well with other retailers) and I'm very happy with my new car. Thank you 😊

Excellent service very helpful and friendly staff right through the process of buying a car

I travelled a significant distance to view a used vehicle being offered for sale by RRG Group.

Prior to my visit, no information was disclosed about any diagnostic fault history or adverse mechanical condition.

I arranged and paid for an independent pre-purchase inspection, which recorded:
• diagnostic fault codes present
• a high clutch engagement point
• a burning smell from the clutch area

An independent diagnostic scan also confirmed the presence of fault codes at the time of inspection.

None of this information had been disclosed to me prior to viewing.

I therefore declined to proceed with the purchase and raised a formal complaint regarding material non-disclosure.

RRG Group (through their legal representatives) denied any disclosure obligation, refused transparency regarding inspection and diagnostic records and closed the complaint process.

As a result, I have escalated the matter to The Motor Ombudsman and Trading Standards.

Based on my experience, I would advise other consumers to obtain an independent inspection and diagnostic scan before relying on any representations made.

Update 9/2/25

For clarity, my complaint was not resolved. While correspondence was issued stating a “decision”, the substantive issues I raised regarding and the handling of my complaint were not meaningfully addressed.

As a result, the matter has been escalated to the Motor Ombudsman for independent review.

My review reflects my experience of the process and the lack of engagement with the concerns raised, rather than dissatisfaction with a decision itself.

5 star service from the team
Everything explained before the job was done excellent as always
Washed and hoovered out
Fabulous service

I can’t thank Lee enough from Skoda Bolton. He made my husband and i so welcome as soon as we walked into the Showroom. He is so professional and a true gentleman, Adam the manager came to thank us, the lady on the front desk was so polite and friendly. Once again thankyou Lee and all the staff at Skoda Bolton. Take care xx

Excellent process from start to driving away.All The staff are amazing especially Mark and Fran.

My car was booked in for service on the 23/1/2026 at 8.30am for a showroom wait. I had no intention of waiting in a showroom for two hours. So the plan was to drop our car off then go shopping. When I arrived at RRG their was limited parking space, parked my Mercedes in a position that it didn’t block anybody and walk out to find a space for my wife to leave the Aygo X, then I could walk into the service area to leave keys. I was met by a young lady whom was very helpful and fetched the service staff it to take the keys for the car. I asked to see your sales staff (Henry the guy I bought the car from 24/12/2025 who took a while to come out) . At this moment int time my wife waited I the car which was not blocking anybody. The a young man came up to me and said “is that your Mercedes outside” I said “yes I won’t be a minute I’m just waiting for Henry “ he said “it blocking the way” I said it’s not blocking anybody, and I’ve seen three cars go through and one went at spend! “ I the said “ he should’n’t be driving so fast around millions of pounds of cars “ my thoughts was will they be driving MY car that fast.
I ask the member of staff his name and told him my name. His name is Jordan !
I was still waiting to speak to Henry and found that I was there longer than expected. I did have another conversation wait your young lady and commented above lacking of Parking for customers she joke “that they needed a multi story car park” I said “ no you need a better management for parking “
Henry finally arrived and I had a conversation with him which wasn’t very positive and not relevant to previous observations.
I left the site as I had no intention of sitting in the showroom for two hour.

I arrived back at the showroom around 11.00 am to collect the car after service, to dismay that the price had gone up from what I was quoted and to my horror you’ve charged me nearly £9 for screen wash, when I’d washed/filled up the screen wash up the day before and not been used on the way to you premises.
I asked for the charge to be taken off and was told that you couldn’t take it off, but I insisted your staff went away and came back with a container of screen wash. I said that “ I don’t want want anymore screen wash fluid as I’ve bought a larger container the your for £2.80 in Wednesday “ and I even joke that I could iwoul pay B&Q price of £4.50. These prices are both cheaper that you prices.

So if you ask me about my experience at Toyota today I would say poor wit a capital P

Yours

Graham L Pickup
07813791112

Kris (Kristijan) called initially to enquire about a Kodiaq and spoke to Kris who gave a great description of the vehicle. On visiting the Dealership and viewing the vehicle it was as exactly as described. I must say that there was no high pressure sales tactics given and we were given every opportunity to come to a decision on our own.
Kris was both very knowledgeable and professional throughout the buying experience and I would recommend this dealership to anyone thinking of purchasing a Škoda. Very pleased with my purchase and don’t doubt that it will not be my last. Thank you.

A seamless experience buying a car from this Škoda dealership. Kris was extremely knowledgeable, polite and friendly. No pressure whatsoever. I would wholly recommend giving this dealer a visit if you are in the market for a Škoda.

From the moment we entered the RRG Skoda Bolton branch we were treated to a friendly, professional service and did not feel pressured. It was a relaxed environment where you felt free to look around the vehicles on display and ask for assistance when required without someone hovering over you.

Having called on three main other car dealers in Bolton with uninterested sales people { T /K & P not wanting to name them }. Called into RRG-Bolton , what a complete different experience Kris approached us within five minutes, discussed our preferences . Showed us options, with no pressure . We called back the following day introduced to Lukas whom took over our selection and handled the sale to completion. To say we was pleased is an understatement , and would whole heartedly recommend them .

First of all this is the second time I have bought a car from skoda bolton. I had the pleasure of dealing with kris who was nothing more than professional and absolutely went out of his way to find me exactly what I was looking for. From the minute I walked in to driving away with the car was an absolute stress free experience with kris making sure I didnt leave with any questions. At one point he even offered to pick me up to collect my car, talk about above and beyond. Honestly, kris was just the best and when I was there, his attention was all directed at me which i feel is a rarity these days. Even after the sale, I had the pleasure of meeting fran who was very polite and made sure I knew if I had any questions even after the sale and I had the car I only had to pick up the phone which shows the level of car and attention that goes into every sale from the whole team.
All in all I cannot praise skoda bolton enough and highly recommend a place to go to purchase your next car.
Thanks guys was an absolute pleasure

Mark Williamson the salesman at rrg bolton was fantastic he told me everything about the car I was buying he sorted the transfer to me with dvla and tax he even showed how to transfer the money to pay for everything. It was a very enjoyable experience.

Had a great experience with Škoda Rochdale from start to finish. I first phoned up to enquire about a car to then test driving and buying. I must say Lewis who dealt with the whole process answered all questions and made buying so much easier. Big thanks to Škoda.

We recently had the pleasure of purchasing a vehicle from RRG Skoda in Bolton. From the initial telephone call into the dealership to the purchase process and handover, the experience was very professional, simple and stress free.

We dealt with Lisa Garner-Cooper throughout the process, Lisa was very approachable and personable. As we were travelling from distance we were not able to view the car beforehand, Lisa was consistently available for numerous telephone calls, always responding positively and patiently. We were also provided with a personalised video of the vehicle, enabling us to make a confident purchase.

The purchase process, including the trade in of our old car, was simple, with every step clearly explained. We did not feel as though we were just buying a car, RRG and Lisa made it into an experience, and we were grateful that Lisa came in our her day off to ensure that she was available when we were.

We have rated our experience at the highest grade as we truly feel that the dealership and indeed Lisa deserve it.

As part of a £2482.22 repair job RRG Charged me £1,657 inc VAT for a part which I could have bought ( New & certified OEM) from an independent spares company for £699 inc VAT. The sales price of the part as a % of the cost is inflated by 237%!

(+ Labour £687 + VAT)

RRG prices are not expensive, ~ they are extortionate!

I recently bought a car from the Rochdale Skoda branch. Lewis looked after me and was very friendly and knowledgeable. I just turned up on the day to look at a car and he offered me a test drive. I bought the car and collected it a week later. After finding a cosmetic problem I went back and he booked my car in to get the problem sorted. All the staff seem really nice and helpful. Thank you Lewis and all the team at Skoda Rochdale.

7 months since reporting issues with my car, not fixed and still no prospect of it being fixed.

UPDATE: I've just had a response to this review, telling me I should contact a branch to discuss this. I have had a faulty car for months and have spent hours on the phone, Emailing and driving to and from RRG. They still haven't fixed it. I'm waiting for someone to get back to me to tell me what (if anything) they plan to do next! Terrible company- do not give them your money!