Royal Finesse Reviews 

193
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality and beautiful design of the outdoor garden furniture, describing the wooden sets as exceptionally sturdy, elegant, and well-crafted for everyday use. Shoppers also highlight the remarkably fast delivery service, noting that polite and professional teams handle careful assembly and efficient packaging removal directly on site. However, some customers also noted receiving damaged items or experiencing frustrating delivery mix-ups, including instances where incorrect products were accidentally dropped off. Even with these occasional setbacks, consumers generally appreciate the prompt resolutions offered and remain thoroughly satisfied with their overall shopping experience.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the exceptional quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick times, professional... See more

Quality

Customers consistently note positive experiences with quality, expressing great appreciation for the... See more

Service

Consumers find service to be positive, highlighting quick delivery times, prompt support, and excellent... See more

Staff

Customers expressed great satisfaction with staff, highlighting that the delivery team was very pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... See more

Company replied

Rated 5 out of 5 stars

Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more

Company replied

Rated 5 out of 5 stars

They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(193)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value teak park bench!

My order #1735 of a teak park bench is really well put together and excellent value for the price. The customer service and delivery teams were really helpful.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Lutyens benches

I bought two Lutyens benches separately (orders no 1921 and 2034). The quality is excellent. Everything was delivered complete, undamaged and well within the specified time. Assembly is straightforward and not time-consuming. I gave them three coats of teak oil. They look delightful and lift the whole garden. The price was very reasonable too. Thanks to all concerned.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Lutyens benches

We ordered two Lutyens benches to sit at the front of our house either side of the front door...we are absolutely delighted. They had sold out but received a lovely message from Royal Finesse to say they were back in stock - delivery was prompt and well organised. They benches are of high quality, were easy to assemble and have brought very nice comments from neighbours. Order #1954

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Bench

Order Number: 1726

We are delighted with our bench. Great quality, great customer service and we would definitely recommend.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent TEAK Garden Bench

The whole experience with the company Royal Finesse was great; the Teak Lutyens Bench is just what we needed. The delivery was as promised, and the assembly was easy too. Highly recommend both company and product.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Great value

The product was sturdy, stylish and great value for money. Delivery was as promised. Overall, I am very satisfied.
Order number 1947. Consignment number 2M3470200-8750.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Quality product made to last

The stylish table and chairs are really well made and very sturdy so I expect them to last. The clever foldaway sections make the table even more versatile. I ordered the assembly service and this was carried out very quickly and efficiently with all packaging taken away so we could enjoy our new table immediately. Order number 1870

18 June 2023
Unprompted review
Rated 4 out of 5 stars

Good furniture, poor delivery experience

The furniture is really very good indeed. But the overall experience loses a star as the delivery company RF uses is not good. Our first delivery was missing over 50% of the order. Even a second delivery left items outstanding. The RF support team were well intentioned, but need to be much firmer with their delivery firm. This was with order 1739.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Best quality we had found..

We had been looking for some high-quality teak benches for an award-winning garden set in a historic landscape. We wanted well-made benches that will last several seasons, look good, and be comfortable for our visitors. The three benches we received were of excellent quality and met all our specific requirements, with dowelled construction, rather than screws, and a good oiled finish. Royal Finesse were great value, swift delivery and great communication.
Thanks

From ORDER #1757

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Ex-display wave bench #1826

Really impressed with the design and quality of Royal Finesse’s ex-display Wave bench. The solid teak construction will last for years. It’s such good value with no noticeable marks despite being ex-display. The service over the phone and delivery was efficient and friendly. If you’re thinking of making a purchase go ahead!

3 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product

Very helpful staff. Good delivery servvice that had a degree of flexibility. Above all a good product at a very reasonable price. We love the benches!

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Wave ex demo order no 1816

I received my Wave ex demo bench very quickly, even before the expected date.
As it was ex demo I obviously did not expect it to be perfect, there was a screw missing and a loose piece of wood and a slightly grazed arm. I put in a new screw, a Little bit of 'no more nails' and about 20 seconds of rubbing with a fine sandpaper on the arm and now it looks like new. I am very very pleased with it. When I need any more new furniture this is the company that I will go to first. Both of the people that I spoke to on the telephone were very very helpful.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

My husband is absolutely thrilled with…

Order no #1806 29/5/23
My husband is absolutely thrilled with his teak bench which I bought for his 70th birthday. He has sat, reading his book, positioned between two rose beds and drinking an afternoon cuppa, blissful. The bench is incredibly comfortable, arrived on time and the delivery men were really helpful. Thank you!!

21 September 2023
Unprompted review

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