Royal Finesse Reviews 

193
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality and beautiful design of the outdoor garden furniture, describing the wooden sets as exceptionally sturdy, elegant, and well-crafted for everyday use. Shoppers also highlight the remarkably fast delivery service, noting that polite and professional teams handle careful assembly and efficient packaging removal directly on site. However, some customers also noted receiving damaged items or experiencing frustrating delivery mix-ups, including instances where incorrect products were accidentally dropped off. Even with these occasional setbacks, consumers generally appreciate the prompt resolutions offered and remain thoroughly satisfied with their overall shopping experience.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the exceptional quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick times, professional... See more

Quality

Customers consistently note positive experiences with quality, expressing great appreciation for the... See more

Service

Consumers find service to be positive, highlighting quick delivery times, prompt support, and excellent... See more

Staff

Customers expressed great satisfaction with staff, highlighting that the delivery team was very pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... See more

Company replied

Rated 5 out of 5 stars

Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more

Company replied

Rated 5 out of 5 stars

They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(193)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

How to rectify a situation

One of the chairs was damaged when we opened it.
However within 24 hours of writing this review I was called by a representative if the company apologising and offering a full replacement if the item.
Everyone makes mistakes, not necessarily of their own doing, but to me the way this was dealt with and the speed is what maters.
So overall great service. And I would shop with them again.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Quality made hardwood table and four…

Quality made hardwood table and four chairs.
I must admit to being worried when, after purchasing, I found that the registered address of the company is a faceless firm of chartered accountants, and that no showroom exists (or is not easy to find).
I needn't have worried.
The items were delivered on time and as promised, and now look wonderful on our patio.
Two coats of teak oil have been brush-applied for protection, and this has given the wood a gorgeous rich colour and slight sheen.

11 March 2025
Rated 5 out of 5 stars

Great little table!

Super little table of very high quality. Easy to put up and take down for storage. It does exactly as described and what I need it to do! Highly recommend!

22 December 2024
Rated 5 out of 5 stars

Exemplary Customer Service!

Following the delivery of our new teak table, chairs and parasol I noticed that one of the teak struts on the parasol had a deep knot which would have weakened the structure over time. I called Matthew at Royal Finesse and sent him picture of the problem Without question he arranged a new parasol to be sent over within a couple of days. The replacement one arrived in perfect condition. If only all companies had this level of customer service! Hats off to Matthew and his company!!!

31 August 2024
Unprompted review
Rated 5 out of 5 stars

The Best Quality Teak Furniture available.

We researched all the Teak Garden Furniture Sets available in the UK. The Royal Finesse tables were both thicker and 100mm wider than those of their competitors. They are the best available.
Communication was fantastic from both the company and their delivery agents. We purchased the 8 seater rectangular table with 8 chairs. We were contacted the same day by both the Royal Finesse and the delivery company. We took delivery within days of ordering and are super pleased with our furniture. Customer service is second to none. Thank you.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, both delivery and customer. Prompt and effective. We had to exchange a chair as it was damaged and it was extremely fast and easy.

2 April 2024
Rated 5 out of 5 stars

High quality furniture, and a fast delivery.

Bought a 120-170cm extendable teak garden table and six chairs. It certainly wasn’t cheap, but was very reasonable compared with other teak sets I looked at.
The quality is excellent - the table, although heavy, extends very neatly and easily, and the chairs are comfortable, sturdy and smoothly sanded, all ready for a coat or two of teak oil. Everything’s fixed with dowels rather than screws so these won’t get rust marks at the joints. I get the impression they are going to last a very long time.
All in all, very impressed with the goods.

Although the delivery (a few days after ordering) was planned for 7pm, the two delivery guys didn’t arrive until after 11pm, but did ring me first to be sure they were OK to come.

25 March 2024

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