Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke... See more
Company replied
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See what reviewers are saying
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks... See more
Company replied
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and... See more
Company replied
We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up. Thank you for the great experience with your store👌
Company details
Written by the company
RoyalDesign.dk er Danmarks største webbutik med design og indretning til dit hjem og kontor. Du kan vælge imellem mere end 50 000 designprodukter på RoyalDesign.dk. E-mail: info@royaldesign.dk Åbningstider: Hverdage 8-17 Telefonnummer: +45 78 79 11 44
Contact info
Porfyrvägen 2, 382 92, Nybro, Sweden
- +45 78 79 11 44
- info@royaldesign.dk
- www.royaldesign.dk
3.3
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Too slow to get the product
Too slow to get the product: from ordring online to deliver it took 20 days.
21 October 2018
Unprompted review
Order took two months to arrive - items missing
Update : changed rating from unacceptable to average: I have received an apology for the inconvenience and refund of shipping expenses.
———————-
Order took two months to arrive - and then an item is missing.
I payed 199 DKK(!) for shipping to my doorstep
I get a message the day after that I can pick the package up myself at a store three km from my house...
And no answer to my claim of refund of at least half of the shipping expenses
Not acceptable.
12 October 2018
Unprompted review
After one full week of order placement
After one full week of order placement, my order still has not shipped. The website posts in large text that orders ship within a few days. In small print, the point is made that some items are special order and will take over a week to get into stock. Worse yet, and I didn’t see this point being made when I ordered, the entire order is held from shipping until the delayed item has arrived. This becomes an issue when buying gifts for some scheduled event, which I guess is common enough with these types of products. So I would suggest larger and all inclusive text regarding these issues at least at the point of the payment fields! In my case, had I fully appreciated the ramifications, I would have switched to purchase something not requiring 2-3 weeks before I had it so as to avoid showing up empty handed at my gift giving events.
4 August 2018
Unprompted review
Reply from RoyalDesign.dk
Hej Marianne
Tak for din anmeldelse.
Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Royal Design
Very irresponsive customer service
Very irresponsive customer service. Over priced. Delayed orders
12 February 2018
Unprompted review
Super let at bestille og hurtig …
Super let at bestille og hurtig levering 😊😊
7 February 2018
Unprompted review
Reply from RoyalDesign.dk
Hej Bente
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Reply from RoyalDesign.dk
Hej Roland
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Super levering.
28 November 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Ken
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Great product offering and quick …
Great product offering and quick delivery!
6 November 2017
Unprompted review
Reply from RoyalDesign.dk
Hi Jonas
Thanks for your review! We are happy to hear that everything went as expected!
Kind regards
Royal Design
Reply from RoyalDesign.dk
Hej Anita
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Reply from RoyalDesign.dk
Hej Tove
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Super fin service!
20 October 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Elisa
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Hurtig behandling og levering.
Hurtig behandling og levering.
Godt disponeret emballage
7 October 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Dorte
Tak for din anmeldelse. Godt at høre at du er tilfreds med vores indpakning,
vores lager gør meget ud af at pakke varerne godt og beskyttet ind!
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Post Nord
Bortset fra forsendelse er via Post Nord , er der intet at klage over
5 October 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Jannie
Tak for din anmeldelse. Vi er glade for at læse at du er tilfreds med os, set bort fra vores valg af fragtfirma :-)
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Super hurtig ekspedition!
20 September 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Pernille
Tak for din anmeldelse. Godt at høre at du er tilfreds os.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
Reply from RoyalDesign.dk
Hej Tanja
Mange tak for din anmeldelse af os! Vi er glade for at du er tilfreds med vores service og har modtaget din ordre hurtigt!
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen
Kundeservice
God og hurtig ekspedition.
6 September 2017
Unprompted review
Reply from RoyalDesign.dk
Hej Mette
Tak for din anmeldelse. Godt at høre at du har modtaget din ordre hurtigt!
Vi ønsker dig varmt velkommen tilbage en anden gang.
Med venlig hilsen
Kundeservice
Hurtig ekspedition :)
21 August 2017
Unprompted review
Reply from RoyalDesign.dk
Tak for din anmeldelse.
Dejligt at høre at du er tilfreds med den hurtige ekspedition af din ordre.
Vi ønsker dig varmt velkommen tilbage en anden gang!
Med venlig hilsen Kundeservice
Delayed delivery, had to cancel and look elsewhere
Poor webpage/email information quality:
I ordered 4 glasses that had a delivery time of 5-7 working days.
After completing the order and paying, I got an order confirmation mail saying among others, that the product is not on stock and may take 9 days before it's available for shipping.
This sentence was not highlighted or anything, just inside the body of a 2 page order confirmation. Unfortunately I only noticed it when the delivery was getting delayed. Result is I cannot have the order in time (it was for a present) and need to go to the shops.
At least the order cancellation went smoothly.
5 July 2017
Unprompted review
Reply from RoyalDesign.dk
Thank you for your Review.
We try to make it clear on the website if the products are not in stock, the dates stated are the estimated date for when the item is supposed to get in stock.
If it should be delayed we try our hardest to let the customer know about the further delay as quickly as we've got the information from our supplier, We are deeply sorry that the information didn't reach you.
We hope you did find a gift for the person and wish you welcome back in the future.
Best Regards, Customer Support RoyalDesign
Reply from RoyalDesign.dk
Hej Hans. Tak for din anmeldelse. Dejligt at høre at du er tilfreds med vores service. Med venlig hilsen Kundeservice RoyalDesign.
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