Roxburghbm Reviews 4

"I can’t thank the team at Roxburghe Cars enough for their brilliant service. A huge shoutout to Nick for his amazing aftercare; he took the time to walk me through the parts and explain a perceived fault, helping me understand that it wasn't actually a fault at all. I also really appreciated Ben’s attitude—he greeted me with a big smile and gave me the peace of mind that if I ever have any future issues, I’m welcome back. It’s rare to find such honest and friendly service. Thanks very much to the whole team!"UNTIL NEXT TIME, HOPEFULLY NO PROBLEMS

Easy transaction. Straight forward, grant was helpful, great customer service, dealership was welcoming and well organised.

My son has recently purchased a vehicle from the Roxburgh dealership in Aldridge, West Midlands. Their salesman (not anyone from the paint repair shop) ‘touched up’ an area around one of the headlights and thought that was an OK thing to do!! As an authorised dealer you would have thought they would want to ensure that any defects on a used car, whether they were agreed or not, would be dealt with in a professional manner. They are not prepared to even compromise and use the old ‘you agreed and signed the invoice’ get out. DO NOT DEAL WITH THEM. THEY DONT CARE ONCE THEY HAVE SOLD THE VEHICLE!!!

I'm sure our story will resonate with many people reading these reviews. I am a director of a RTM company overseeing a block of just over 20 apartments in Darlington. For years we had been unhappy with our previous managing agent (1.9*) but felt trapped as there was a lack of alternatives in the area and the alternatives that were available seemed just as bad.

We reached breaking point when it came to light that mismanagement by our previous agent had cost us tens of thousands of pounds. My undergrad and masters degrees were in management and I was considering managing the block myself I was so frustrated. Luckily at that moment we came across Roxburgh Block Management. They only had a few Google reviews as the business was relatively new but the ones they did have seemed genuine and when we spoke with Kate we had such a good feeling we decided to take the leap of faith.

I honestly can't begin to tell you what a difference it has made. It is so refreshing to have someone who shares our vision of what our block should be and is 100% committed to making it a reality. Since taking over Kate has worked tirelessly to deliver improvements getting more done in the 3 months she has been our property manager than the previous agents managed to achieve in three years. Overall I've found both Kate and Nazeem to be professional, knowledgeable and responsive.

The other directors and I are so happy we switched to Roxburgh . Six months ago all we felt was despair and now we are optimistic for the future and that is such a nice feeling.