I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more
Company replied
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve us... See more
Company replied
The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... See more
Company replied
Company details
Written by the company
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Contact info
Rivington Road, WA7 3DJ, Runcorn, United Kingdom
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
3.9
Great
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medication always delivered late.
9 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thanks for taking the time to leave a review.
As you have not responded to Trustpilot's request for more information, we are unable to locate your Rowlands Pharmacy account or respond with specifics to your review.
If you would still like us to investigate this further and try to make things right, you can contact the Rowlands Pharmacy Online support team directly on the app or by emailing online@rowlandspharmacy.co.uk.
Let Rowlands Pharmacy take the strain for you.
You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you
They send you reminders to renew your prescription,which you tick the medication needed and they forward your request to your doctors surgery who confirm and
check your order so that Rowlands surgery can then send your medicines directly to you.
you by tracked Royal Mail.
No hassle with long waits in doctors surgery to get your prescription…. No queuing in pharmacy to get your medicines
One of the best things I have ever done is sign up with Rowlands Pharmacy.
19 July 2026
Unprompted review
Reply from Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Simple and reliable
It's a simple way of ordering and receiving my prescription drugs. Our local chemist is often closed due to lack of pharmacists, so I find this less stressful.
In reply to your question, I order online, and they are delivered. Thanks
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Easy to order on app
Easy to order on app. Very efficient. Delivered in good time. Saves me so much time.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Dependable service.
Reliable service. Delivered on time and always correct.,
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Excellent service
Always kept informed of progress of repeat prescription order. Advised when medication was in transit, via Royal Mail. Advised by Royal Mail of projected delivery time slot.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Have had no problems with my ongoing…
Have had no problems with my ongoing repeat perceptions
19 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Very reliable.
As you would expect i rely on my prescriptions to be on time and correct .I have always found Rowlands to be reliable and on time also takes so much hassle from the process .Thanks Rowlands much appreciated.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Very efficient and reliable service
Ordering is easy, just log onto the Rowlands app and tick the two boxes, and the items are delivered through my letterbox 4 or 5 days later. I get a reminder four weeks later to order again. Quick and simple
13 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Excellent service always delivered on…
Excellent service always delivered on time, can not fault their service .
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Always arrives on time and always…
Always arrives on time and always complete order.
16 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
So easy to use
So easy to use, online order they do the rest, notified at every level.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Really great service 👏..
14 June 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Reply from Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Excellent service
This (Whitehouse Ind Est, Rivington Rd, Preston Brk, Runcorn) is my nominated pharmacy for repeat prescriptions, for delivery to my home.
Thus far, the service has been excellent. All my prescriptions have been received in less than a week from submitting them to my surgery for signature, and have been 100% correct.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Excellent Service
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve used the service I’ve had two problems, one caused by my GP and one by the delivery service. Customer Service were excellent in both cases and quickly resolved the problem. I wouldn’t go anywhere else.
6 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Efficient and easy
The on line order system is very efficient, I usually get my medication delivered within a week.
No errors at all so far, with good communication.
It’s the easiest way I’ve found to get my repeat and new prescriptions.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Roland's Pharmacy cancelled my prescription
I used the Roland's Pharmacy app to order a repeat prescription. The next day my local GP prescribed another medication on top of my repeat prescription. Roland pharmacy in all their wisdom decided to "remove" my first request. I received my medication that the GP ordered but not my repeat medication. Unfortunately I had now run out of my repeat medication but luckily it wasn't critical. It eventually arrived four days later. Why can the GP prescribe a medication yet Roland Pharmacy, who have never met me, examined me or even asked the simplest medical questions, decide to "remove" my order without even consulting me? Awful service.
9 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for sharing your feedback. We are very sorry for the confusion and frustration caused by how your order updates appeared on your online account.
When you place a request, our system syncs directly with your GP surgery. If a GP approves one medication before another, our system automatically updates to show you exactly what is currently being prepared. While a crossed-out item might look like a cancellation, it simply means we are waiting on the prescription from your doctor. In this instance, as soon as your GP issued the remaining prescription the following day, it was processed and delivered safely within our standard 7-10 day turnaround time.
We completely understand how this layout can be misleading. We have shared your feedback with our development team to help us improve how order updates are displayed to patients in the future.
If you have any further questions, please reply directly to the email we have sent you so we can assist you further.
Thanks
Chantal
Rowlands Pharmacy Online
Always very helpfull and quick to reply.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Easy to use website
Easy to use website. Refreshingly easy to order for demented husband. Reminder emails helpful.
20 July 2026
Unprompted review
Reply from Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.