Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more
Company replied
Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more
The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more
Company details
Information provided by various external sources
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.
Contact info
9 Ross-Simons Drive, 02920, Cranston, United States
- 800-835-0919
- customerservice@ross-simons.com
- www.ross-simons.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Received my items in a timely manner…
Received my items in a timely manner and the packaging was excellent.
15 August 2025
Unprompted review
Product is exactly as described
Product is exactly as described. Great delivery.
19 August 2025
Unprompted review
Beautiful ring!
I was pleased with the selection. I was happy to find the ring that I wanted in the right size. It's beautiful and a good value.
13 August 2025
Unprompted review
It’s a beautiful necklace
It’s a beautiful necklace. However the diamond circle tends to flip to the opposite side. I’m freedom it may open on its own and I may lose it.
11 August 2025
Unprompted review
Reply from Ross Simons
Thank you for the feedback. If the diamond circle keeps flipping and feels like it might come undone, that’s definitely a concern worth addressing. We always suggest if a piece feels insecure, returning it might be the safest bet. You may reach out to us at (800) 835-0919 and we will be happy to assist.
A LONGTIME LOVE AFFAIR WITH ROSS SIMON
I HAVE PURCHASED SO MUCH FROM ROSS SIMONS OVER THE YEARS UNDER MY CURRENT AND FORMER NAME. I LOVE THE FREE GIFT WRAP AND PRESENTATION OF JEWELRY AND FREE SHIPPING!WE HAVE 5 MARRIED CHILDREN, 13 GRAND CHILDREN PLUS SPOUCES AND THEIR CHILDREN AND ALSO LOTS OF WONDERFUL FRIENDS.... SO MANY BIRTHDAYS, ANNIVERSARIES ETC.TO BUY FOR. NOW YOU ARE ON AMAZON, TARGET ETC. WHICH IS ALSO AN ADDED CONVENIENCE AT TIMES. I DO WISH YOU COULD HAVE SOME REAL SUPER SALES ON YOUR LOW END JEWELRY OR LESS EXPENSIVE PROMO GIFTS. I UNDERSTAND HOW CRAZY THE COST OF EVERTHING IS NOW BUT SOME GREAT DEALS ,JUST A FEW, WOULD BE SO HELPFUL TO WE RETIRED FOLKS. MAYBE SOME YOU CAN STILL HAVE A SMALL PROFIT MARGINE BUT IT WOULD BE A GREAT SERVICE TO WE OLDER FOLKS. AND SINCE THESE GIFTS WE PURCHASE ARE MOSTLY FOR YOUNG PEOPLE IT WOULD BE GREAT ADVERTIZING FOR YOU. THAN YOU FOR BEING THERE FOR ME ALL THESE YEARS ANN M BULLIS
17 August 2025
Unprompted review
A stunning Christmas Tree Ornament
Every year for 19 years, I have given my son and his family an ornament from Ross Simons. This year I chose the Christmas tree by Gorham. When it arrived, I was so pleased, as it is absolutely stunning! I usually present it to my daughter-in-law after Thanksgiving dinner. Since the Christmas tree is so beautiful , I might give it to the family in a very dramatic way. I can’t wait!
16 August 2025
Unprompted review
Bracket broke and I had to pay $20 to…
Bracket broke and I had to pay $20 to send it back 😳
14 August 2025
Unprompted review
Reply from Ross Simons
We regret the issue with the bracelet. You may always request a return label directly through our website, that will not require you to purchase shipping on your own. We did reach out twice with return instructions. Returns are processed within 48 hours of receipt into our facility.
color is off
As always, the order & shipping were flawless. unfortunately the color of the gold is not good. The color is very cheap looking, will be sending back
11 August 2025
Unprompted review
Reply from Ross Simons
Thanks for sharing your experience—it's great to hear the order and shipping went smoothly, but it's a real letdown that the gold tone didn’t meet expectations. Depending on the gold content, (10K, 14K, 18K or plated) the color will look different to what you are perhaps used to. As always, we want you to be satisfied and are happy to accept items back for a full refund within 30-days of purchase.
Beautiful gift for a friend
We needed a group gift for a friend who had just retired. We decided to buy her earrings but no one was shopping and I wasn't home. So I hopped on your website because I have always gotten beautiful jewelry from you. Sent everyone an email with some options and they all picked the small twisted hoops. We took her out to dinner the other night and she loved the earrings. Everyone else also loved them. Thank you! You made the job so easy and the earrings are beautiful!!
11 August 2025
Unprompted review
Honest Photos, Great Prices, Fast Delivery
Online site is easy to navigate and shipping was quick. Lots of photos that match what you receive.
12 August 2025
Unprompted review
Items were received on time &…
Items were received on time & beautifully packaged.
2 August 2025
Unprompted review
Not as clear as I thought it would be
Not as clear as I thought it would be
12 August 2025
Unprompted review
Reply from Ross Simons
Thank you for your feedback. We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.
I wish there is a necklace to go with…
I wish there is a necklace to go with the earrings and the rings.
11 August 2025
Unprompted review
Perfect Size
They are exactly what I wanted for my second piercing. Simple, timeless, elegance. Thank you.
8 August 2025
Unprompted review
Quick deliverThe Good and the Bady
Quick delivery; product as promised. Price seemed pretty high for what was purchased
28 July 2025
Unprompted review
Reply from Ross Simons
We’re glad to hear the delivery was quick and that the product met your expectations. We understand your concern about the pricing — gemstone and jewelry costs can vary based on materials, craftsmanship, and design details, but we always aim to offer the best value.
I was disappointed with the ring
I was disappointed with the ring. It did not look anything like the picture you had online. The ring is colorless. No blue tones in it, therefore, i am returning it and requesting a refund. Thank you.
9 August 2025
Unprompted review
Reply from Ross Simons
Thank you for your feedback — we’re truly sorry to hear the ring didn’t match your expectations. Gemstone color can sometimes appear differently in person due to lighting and individual stone characteristics, but we understand how disappointing it is when a piece doesn’t reflect what was shown online. We appreciate you reaching out and taking the steps to return it for a refund. Your satisfaction is very important to us, and we hope we can provide a better experience with a future purchase.
Opal earrings
The earring are the wife's birthday gift. Upon inspection of pkg, they were everything I'd hoped they'd be.
When holding them in the light, they exploded with Color and Brilliance!
I'm very pleased with my purchase.
Thank you, ROSS SIMONS.👏👏
9 August 2025
Unprompted review
Weak earring post.
I love these earrings, especially the size of the love knot. But, the post bent over in trying to put the back on after several uses. The post is too soft a metal.
8 August 2025
Unprompted review
Ross Simons Purchases
I have bought from Ross Simons because of the value and quality of that value. Sterling silver doesn't tarnish. 14kt Gold is real.. not filled and the durability is perfect. Thank You
7 August 2025
Unprompted review
Ring is tight when compared with others…
Ring is tight when compared with others of the same size
7 August 2025
Unprompted review
Reply from Ross Simons
We regret to learn the ring feels tighter than expected. Ring sizing can sometimes vary slightly depending on the design, band width, or style, which may affect how it fits compared to other rings of the same size. If the fit is uncomfortable, we’d be happy to assist with an exchange or resizing option. Please feel free to reach out to our customer service team at (800) 835-0919 so we can help find the best solution for you.
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