Goodmorning, I had some problems with my shipment, due to the fat I wasn’t home when the postman arrived, but the customer service was impeccable and they managed to ship me another model with n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a next day response from Rosefield on a query I raised on a heirloom watch I had bought for my wife. The speedy and helpful responses continued from Rosefield over the next few days resulti... See more
Company replied
Ordered a watch and two personalized bracelets. When the shipment arrived, one of the bracelets were missing. I took pictures and emailed customer support, who responded quickly and fixed their ware... See more
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Great customer service - special mention for Ida , the first watch was stolen from the box , the second went missing but finally 3 rd watch arrived in time for Christmas . It’s a beautiful watch . Goo... See more
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Company details
Written by the company
Are you looking for luxurious and affordable women’s watches? Find a great selection of ladies watches at ROSEFIELD. Free worldwide shipping.
Contact info
H.J.E. Wenckebachweg 133, 1096AM, Amsterdam, Netherlands
- support@rosefieldwatches.com
- www.rosefieldwatches.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Amazing customer service
Amazing customer service, incredibly helpful
12 November 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your kind words! 🌟 We're thrilled to hear that you had a great experience with our customer service. Your satisfaction means the world to us! If you ever need further assistance, don't hesitate to reach out.
Where's the engraving!?!
I purchased a bracelet with engraving (present for Grandma's 70th birthday!) and was happy with thr bracelet but I have to squint really hard to see the engraving which is not at all like the pictures on their website. I have edited my comment as the issue was dealt with and I was pleased with the outcome. Thank for good customer service.
8 November 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your feedback! We're sorry to hear about the initial disappointment with the engraving but are thrilled that we could resolve the issue to your satisfaction. Customer happiness is our top priority, and we're glad we could make things right for such a special gift. If you ever need further assistance, don't hesitate to reach out. We wish you a great day!
My order arrived with the watch missing
My order arrived with the watch missing. I emailed customer service, showed the pictures of the items that did come and Anne agreed right away that there was an error. She immediately sent out the missing item to me and followed up to make sure that it arrived.
She was so pleasant and responsive I appreciate her customer service greatly.
4 November 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your feedback! We’re glad to hear that Anne was able to resolve the issue quickly and that you received the missing item. It’s our priority to ensure you have a smooth and positive experience, and we’ll be sure to pass along your kind words to her. Enjoy your new watch, and please don’t hesitate to reach out if there’s anything else we can help you with!
Purchased a watch
Purchased a watch . Colour different to website. Rosefield sent me a number to have Australia Post print of a label. This number is used according to Aust Post.
My only response from Rosefield is post it with anyone I want. At my cost. I have to pay duty and $26 for this. I understand I need to pay as I am in Australia but Duty as well!?
I am stuck with a watch I don’t want.
Rosefield slow and Support advise different to the refunds policy. Here is Rosefield reply to my return request.
Your return submission for order AUS17139 has been approved and has reference REEN0767041124. Download your return label (if any) using the button below. You can also find all the details about your return, such as the status.
Don’t buy anything from them!
28 October 2024
Unprompted review
Reply from ROSEFIELD
Hi there, thank you for your review. We are sad to hear that you have come across some issues with the return of your order. We understand how annoying that can be. The returns from Australia are not free, and the return label is paid by the customer. This information is stated in our return guidelines. Please note that the return of the item to its place of origin does not count as import, and no customs or tax fees are required for payment by the customer. It can be that the selected carrier has provided you with inaccurate information. We are sorry for any inconvenience this may have caused you. The return instructions you have sent us, do not originate from our system. The reference number is not the same, as well as the information on it. Our support team has provided you with a detailed explanation on how to issue the return, and what needs to be filled out on the return form. In case that you need any further assistance with the return of your order, please reach out to us. Have a great day!
Pleasant and very helpful customer service!
I ordered a beautiful little bracelet, but the package never arrived. Track&Trace said it was delivered, but it was never delivered in my mailbox. I was so sad since it was for an important day for my daughter. Costumer service, threw What’s App, reacted within hours and wow, what a great service.
Thank you Rosefield, I will definitely order again!
A happy mum.
6 November 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for sharing your experience! We're truly sorry for the delivery issue, especially for such an important occasion, and are glad we could assist you quickly. It means a lot to us that you felt supported and happy with the resolution. We look forward to helping you again in the future. Warm regards to you and your daughter!
Neutral experience
Had to return a bracelet which arrived discoloured and still had to bear the cost of return postage. They won't budge. They initially said there was nothing wrong with the bracelet but later on admitted it was discoloured due to manufacturing error and said I could keep it for free but at that point I already returned the item as they initially stopped responding to our Whatsapp conversation. I would not try purchasing from them again nor would I recommend anyone from the UK buying anything as the returns process (even when the items are unsatisfactory) is an issue.
Update: My order got stuck at NL customs for weeks after returning due to some import fee issues. I contacted Rosefield and they were extremely helpful so changed rating from 1* to 3*
3 November 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your feedback. I’m sorry to hear that your recent experience did not meet your expectations. I understand that this situation has been frustrating. Please note that our standard response time is up to 24 hours, as stated on our contact page. Unfortunately, this means we cannot respond immediately after each message is sent. In this case, we apologize if the timing of our response caused any inconvenience. Regarding your return, we confirmed in our messages that a return was not required for the bracelet that was in the warranty review. As you mentioned, you issued the return prior to our response, which may have led to unnecessary steps. Important is to mention that you have returned a watch without any defect on it, and as per our guidelines, return shipping from the UK is not covered by Rosefield unless there is a defect on the item. Since the return of the watch was not related to any defect, the cost of return shipping would be your responsibility according to our terms. This information is outlined in our return policy. We appreciate your patience and hope that we have the chance to serve you better in the future. Should you need any further assistance, please feel free to reach out to our support team.
Thank you again, and have a wonderful day.
I had a question about an order from 3…
I had a question about an order from 3 years ago, customer support was really friendly and could answer my question kindly :)
30 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your review! We're thrilled to hear that our customer support team was able to assist you kindly and answer your question, even for an order from 3 years ago. It’s our pleasure to provide helpful support whenever you need it. We look forward to being here for you in the future!
Quality company
Rosefield watches customer service is the best I have ever experienced. They handled my query so efficiently and the staff were so friendly. They could not do enough for you. Definitely a company to buy from. Quality products and quality customer service.
29 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service team. Ensuring our customers are happy and well-supported is our top priority, and it's wonderful to know we could make a positive impact. We're grateful to have you as part of the Rosefield community, and we look forward to assisting you again in the future!
Absolutely beautiful timeless classy watches
Absolutely beautiful watches, I can’t wait to add more to my collection. I have the champagne octagon and the champagne XS and I am seriously in love with them both. The quality, craftsmanship and detail of my watches are insane, like no other I have seen before, also they fit me perfectly! They are so well made, my next watch will be the black octagon XS watch and I can’t wait to order this watch from you soon and add to my beautiful and timeless classy collection. The customer service that Rosefield provided me with was beyond exceptional, so helpful and polite with all my queries and with fast responses, your shipping service is also fast and incredible to the UK. Thank you so much for everything I highly recommend your business! 🤍✨
3 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful review! We're thrilled to hear how much you love the champagne octagon and XS watches—they truly are stunning pieces! It’s fantastic to know that the quality and craftsmanship met your expectations and that our customer service team could assist you so efficiently. We're excited for you to add the black octagon XS to your collection and to keep providing you with beautiful, timeless pieces. Thank you for your high recommendation and for being such a valued customer!
I’ve lost my order number and they did…
I’ve lost my order number and they did everything to help me to find it again so I can’t get my watch repaired.
17 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your experience with us! We're delighted to hear that our team was able to help you retrieve your order number so you can proceed with your watch repair. If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Reply from ROSEFIELD
Thank you for your kind words! We're glad to hear that you had a great experience with our support team. If you need any further assistance, feel free to reach out anytime!
Have a great day!
If you live the US do not buy from…
If you live the US do not buy from these people. I recently bought a watch for my daughter's birthdayto contact and paid express shipping in 2 days. The watch did not arrive on time- it arrived in 5 days. This company does not provide a customers service telephone number. I spent hours trying to contact someone to check on the status. Eventually I filled out a form- they replied that we w ill respond in 48 hrs. that is ridiculous. they will not refund express shipping cost either.
9 October 2024
Unprompted review
Reply from ROSEFIELD
Hi there,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the provided service, we understand how disappointing that can be. We will provide you with further information to explain the situation in detail. First off all, it is important to mention that the shipping time is calculated from the day the order is handed over to the carrier, and not from the day the order is placed. Each order has a processing time, which is not included in the advertised shipping time, as it is stated on our page, and in the order confirmation email. Another important notice, the carrier company does not count Saturdays and Sundays as business days, and no deliveries will be made over the weekend. The order was shipped on the 10th of October (Thursday), and delivered on the 14th of October (Monday), which corresponds with the 2 business day delivers (as mentioned before, the weekend does not count as business days). The total transit time of your order was 2 business days, as advertised, and due to that no refund of the paid shipping costs will be made, since the delivery timeframe was not breached. Please note that no delay took place here. It can be that you have misinterpret the information provided on our page. The email with the shipping information was not delivered to you, since you have misspelled you email in the ordering process, as we have already informed you in our messages. Please note that the email address needs to be entered correctly, so that the order confirmation and the shipping notification can actually reach you. On our contact page you have 3 ways of reaching out to us, via email, WhatsApp message or via social networks. Below the contact options, it is indicated in bold letters that the response time goes from 24 to 48 hours. We have replied to each of your incoming messages in the stated timeframe. We hope that we have provided a detailed explanation of the whole situation, and that you have all the needed answers now. Should you have any further questions, please reach out to our support team. We wish you a nice day!
A Very Positive Experience
I would highly recommend this company, although I returned a product I experienced a first class level of service and customer care policy which was second to none. I would not hesitate to buy from them again.
Carole Edgar
Fife, Scotland
12 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words and recommendation! We’re glad to hear that you had a great experience with our service and customer care, even during the return process. We truly appreciate your support and look forward to assisting you with any future purchases. Have a great day!
Really fast response!
10 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your feedback! We're glad to hear that you were pleased with our fast response. If you need any further assistance, feel free to reach out anytime! Have a great day!
Good Customer Service
Anne was very helpful and has great customer service skills !
10 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your kind words! We're thrilled to hear that Anne was able to assist you and provide excellent service. If you ever need further help, feel free to reach out. Have a wonderful day!
Excellent Quality of Customer Care
My original order was lost in transit and Rosefield stepped in and really set the bar for excellent customer care! They were very timely in their responses, and showed clear concerns for my concerns as if they were their own. My order has since arrived, again in a very timely matter - and what was once a lost/late gift, is now a beautiful token of love!!
Thank you Rosefield for everything <3
26 September 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind review! We're delighted to hear that we could turn things around for you and ensure your order arrived safely. It's wonderful to know that the gift now holds special meaning for you. If you ever need anything else, don't hesitate to reach out. Have a great day!
Good customer service
Good customer service! Friendly and very helpful. Will order again for sure!
9 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your lovely feedback! We're so happy to hear that you had a great experience with our customer service. We look forward to assisting you with your next order!
Amazing customer service on WhatsApp
Amazing customer service on WhatsApp! I am a big fan of the watches and straps. I prefer to gift as their box is quite nice for gifting. Good quality watches but I haven’t tried the jewellery yet.
12 September 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're thrilled to hear that you're a fan of our watches and straps, and that you find our gift boxes perfect for gifting. 😊 We hope you enjoy our jewelry when you decide to give it a try! Don't hesitate to reach out to us, if you need anything in the future. Have a great day!
Excellent assistance
The assistance provided by the company was more than helpful, the assistant (Jenny) was kind and interested in making things easier to me. I'm not used to enjoy such a warm treatment between the assistant and the customer.
6 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you so much for your feedback! We're delighted to hear that Jenny provided you with such a kind and helpful experience. We always strive to make our customers feel valued, and it's wonderful to know that you felt warmly treated. If you ever need further assistance, feel free to reach out anytime. Have a great day!
I’ve received great help from customer…
I’ve received great help from customer service, thanks to Anne who did everything in her power to get my order delivered in time! I absolutely recommend!
5 October 2024
Unprompted review
Reply from ROSEFIELD
Thank you for your wonderful feedback! We're thrilled to hear that Anne provided excellent support and helped ensure your order was delivered on time. Your recommendation means a lot to us, and we're glad we could meet your expectations. If you ever need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!
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