Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
Company replied
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
Company replied
Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
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Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
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2 trees arrived in excellent condition.
10 August 2026
Reply from Roots Plants
We're so pleased to hear that your two trees arrived in excellent condition! Thank you for sharing your positive experience with us.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your plants are always delivered fast and in great condition, just as shown online! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Very happy with my grape vines
Very happy with my grape vines. Very healthy. Can’t wait to see them grow. Great communication thank you
3 August 2026
Reply from Roots Plants
We're so pleased you're happy with your healthy grapevines and that you had great communication! We can't wait for you to see them grow.
Happy Gardening!
Roots Plants 🌿
After an incomplete delivery being made…
After an incomplete delivery being made rectification was speedy . The plants are great quality with decent roots and settling in nicely
10 August 2026
Reply from Roots Plants
We're so pleased to hear that the rectification for your incomplete delivery was speedy and that your plants are of great quality with decent roots and settling in nicely!
Happy Gardening!
Roots Plants 🌿
Plants arrived in time
Plants arrived and were well packaged. However we feel the information in website is a little misleading with photos of more mature plants. We had hoped the plants would have been slightly more established at time of arriving.
10 August 2026
Reply from Roots Plants
We're glad to hear your plants arrived well-packaged. We understand your expectations regarding plant maturity and appreciate your feedback on our website's imagery. We'll certainly take this into consideration as we strive to accurately represent our plants.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear you received great service and that your plants arrived well-packaged and very healthy! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Very good
Very good. Wisteria leaves a bit brown but seems to be recovering well. Very good packaging and arrived on the requested day. Thank you
3 August 2026
Reply from Roots Plants
Thank you for your lovely feedback! We're so pleased to hear that your wisteria is recovering well and that our packaging and delivery met your expectations. We appreciate you choosing us!
Happy Gardening!
Roots Plants 🌿
I ordered an acer having seen the…
I ordered an acer having seen the picture and description of the tree on the website. I expected it to be tree shaped with a leader that would enable it to grow into a normal tree shape. Instead it had the main leader cut off and the two small sideshoots remaining also pruned so it cannot grow in a normal tree shape
3 August 2026
Reply from Roots Plants
Hello, Thank you for your review, and we are sorry that the Acer you received did not meet your expectations.
We have contacted you directly regarding this matter and have explained the labelling error that occurred. We have also arranged for a replacement tree to be sent out to you.
We sincerely apologise for the inconvenience caused and appreciate your understanding.
Many thanks,
Sophie
Packaged very well
Very well packaged and sent out very quickly, plant looks lovely and strong, very happy with purchase.
6 August 2026
Reply from Roots Plants
We're so pleased to hear your plant was very well packaged and sent out quickly, and that it looks lovely and strong! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Prompt delivery
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border Collie - Cassie. Thanks.
7 August 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so glad to hear you found the perfect 'Kilmarnock' Dwarf Weeping Willow Tree and that it's now a beautiful memorial for your beloved Cassie. We appreciate your kind words.
Happy Gardening!
Roots Plants 🌿
The Customer Support Service is…
The Customer Support Service is Excellent
Efficient in replying and giving helpful advice
The quality of their plants and packaging is faultless
3 August 2026
Reply from Roots Plants
We're so pleased to hear that you found our customer support excellent and efficient! It's wonderful that you appreciate the quality of our plants and packaging.
Happy Gardening!
Roots Plants 🌿
They go beyond what is expected
3 August 2026
Reply from Roots Plants
We are so happy to hear that we exceeded your expectations. Thank you for your wonderful feedback!
Happy Gardening!
Roots Plants 🌿
AMAZING SERVICE
Very nice website and relatively easy to order. Had a small issue, which a very lovely lady called Sue, sorted out for me both on the phone and email. Sue certainly went above and beyond to help and I congratulate her on her customer service skills - an asset to Roots! Will certainly be buying from them again.
17 August 2026
Unprompted review
Reply from Roots Plants
We are so pleased to hear that you found our website easy to use and that our team was able to resolve your issue efficiently. We always strive to provide excellent customer service and appreciate your kind words. We look forward to your next purchase!
Happy Gardening!
Roots Plants 🌿
Everything went well plant beautiful
Everything went well plant beautiful. When do I repot it it gets very dry in small pot. I keep it in conservatory thank you
3 August 2026
Reply from Roots Plants
Thank you for your lovely review! We're so glad to hear your plant is beautiful. Regarding repotting, it sounds like it might be a good idea soon if it's drying out quickly.
Happy Gardening!
Roots Plants 🌿
Fantastic quality
Couldn’t resist the 2 for 1 deal on patio trees. They are absolutely gorgeous and I am thrilled with them. They arrived in excellent condition and within a few days of ordering. Have ordered from Roots before and would definitely recommend them.
7 August 2026
Reply from Roots Plants
We are absolutely thrilled to hear how pleased you are with your gorgeous patio trees and that our 2 for 1 deal was a success! It's wonderful that they arrived in excellent condition so quickly. Thank you for your continued support and recommendation!
Happy Gardening!
Roots Plants 🌿
Wisteria was of fabulous quality and…
Wisteria was of fabulous quality and size. I would defo buy from them again .Great Swift delivery and handled with care .A+++
3 August 2026
Reply from Roots Plants
We're so pleased to hear that your Wisteria was of fabulous quality and size, and that you had a great, swift delivery handled with care! We truly appreciate your kind words and look forward to serving you again.
Happy Gardening!
Roots Plants 🌿
I received right plant as described…
I received right plant as described when I order and quick delivery
24 July 2026
Reply from Roots Plants
We're so pleased to hear that you received the correct plant as described and that it arrived quickly! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Delivery and well packed items
Delivery and well packed items
Plants always look very healthy
3 August 2026
Reply from Roots Plants
We're so happy to hear that your items arrived well-packed and that your plants always look very healthy! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
Thank you for your lovely review! We’re so pleased to hear you were happy with your plants
Happy Gardening!
Roots Plants 🌿
A tiny bit disappointed so 4 not 5 stars
Delivery great and my tree was of the size expected but it had been bashed about a bit in transit - not enough for a complaint and it’s recovering well - but enough for me to be a bit disappointed so 4 not 5 stars sorry
3 August 2026
Reply from Roots Plants
We appreciate your feedback and are glad the delivery was great and the tree was the expected size. We're truly sorry it arrived a bit bashed. We are reviewing our packaging to prevent this.
Happy Gardening!
Roots Plants 🌿
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