Roomzzz Aparthotel Reviews 

105
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We have stayed at York which was well located, decent car park and pleasant room wch had been upgraded. Usual handy facilities including microwave, fridge, plates and cutlery. We've also stayed at Ch... See more

Rated 5 out of 5 stars

Another fabulous stay at roomzzz headingley, leeds. Lovely apartments, very clean and amazing comfy beds. Booking process, check-in and check- out are very easy. I look forward to next year.

Rated 2 out of 5 stars

Roomzzz Corn Exchange Manchester apartments are far too small for what they cost. Superficially cleaned, carpets never shampooed judging by their appearance. It's like walking on a dirty street. Co... See more

Rated 3 out of 5 stars

Used to be good, but now they are established they charge more money for rooms, have reduced what they offer for breakfast to virtually nothing and want payment up front for bookings that won't act... See more

Company details

  1. Family Hotel
  2. Extended Stay Hotel
  3. Hotel
  4. Luxury Hotel
  5. Serviced Accommodation

Written by the company

At Roomzzz, we do things a little differently. We combine the space and comfort of a serviced apartment with the style and convenience of a boutique hotel. Whether you're travelling for work, exploring a new city, relocating, or just taking some time out, we’ve created a place where you can truly feel at home. You’ll find our aparthotels in some of the UK’s best loved cities — including Chester, Edinburgh, Leeds, London, Manchester, Newcastle, Nottingham and York. Each location is carefully chosen to put you right where you want to be... close to the action. Every apartment has everything you need - a fully equipped kitchen, spacious living areas, fast Wi-Fi, and all the little touches that help you settle in. Stay for a night or stay for a year it’s your space, your way. We’re here for families, business travellers, adventurers, and anyone who prefers a bit more freedom when they travel. With Roomzzz, there’s no need to compromise, just Room to Be Yourself.


Contact info

3.9

Great

TrustScore 4 out of 5

105 reviews

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No recent history of asking for reviews

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3.9

All reviews

(105)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE - DON'T WASTE YOUR TIME & MONEY

I had booked a grande apartment to celebrate my boyfriends birthday with a weekend get away in Manchester. Unfortunately he fell very ill during the week leading up to the stay. On Wednesday night I called the hotel to inform them of the situation and that we would not be able to make it on the Saturday. They have the rudest staff I have ever come across in my life and certainly aren't out to welcome guests or offer any acceptable level of customer care. I was told by explicitly by Expedia that they would be able to move the booking Wednesday night they just needed to confirm this with Roomzzz and get back to me. I had booked through Expedia and because of this they weren't interested in helping me in the slightest. A member of their reservations team even told me that if I had booked with them direct she would have moved the reservation but because it wasn't booked direct she wasn't willing to move it - This was on Friday evening, Appalling!!

The worst 'customer service' I have ever received in my life. I strongly advise you to STAY AWAY from this shambolic hotel and spend your money elsewhere. Its a complete waste of time and the STAFF ARE RUDE AND UNHELPFUL!

23 October 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful

This is the best hotel i have ever stayed in.

Me and my boyfriend went to a Christmas party in Leeds and stayed in Roomzzz Leeds city west and it was perfect. You have everything you need. IT IS LIKE A HOME AWAY FROM HOME. Perfect for all the family or just a romantic weekend away. We loved it.

The beds are so comfy you don't want to go home.

Will defo be staying again in 2017 :)

22 December 2016
Unprompted review

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