Room to Grow Reviews 

bought bunkbeds for my kids they never arrived. They didn’t reply. There’s no phone number to speak to a real person they did email me back once saying it’s coming soon, but after it was twice the ETA for delivery I claimed on my credit card.

I did get a reasonable reply on trust pilot stating the company had been sold, we will see if the reviews improve from the 1st July. I did make the purchase Jan 2025.

This is the 3rd bed I’ve had from room to grow. Always been very happy with the quality and service, and this was no exception.

Absolutely shocking that this brand is still allowed to trade with the number of people who have been ripped off and not received goods or a refund. I’m still waiting on a refund from June, and communication has been non-existent. Please do not order from this company.

We ordered a kids bed and bedside table in February with a promised delivery of 6 to 8 weeks. Initial requests for delivery updates after 8 weeks indicated short term delivery problems. As time went on the updates got more vague, and intermittent and eventually stopped completely. No customer service response and no response from new email address either. After 5 months of total frustration a request for a full refund was met with total silence. I will turn to my credit card company and small claims court for resolution.

I cannot recommend this company to anyone.

We ordered a bunk bed and mattress in January for more than £1400 with a promised delivery of 6 to 8 weeks. Initial requests for delivery updates after 8 weeks indicated short term delivery problems. As time went on the updates got more vague, and intermittent and eventually stopped completely. Customer service response was appalling. After 5 months of total frustration a request for a full refund was met with total silence. In desperation we turned to the credit card company who were excellent in giving a prompt full refund.
I cannot recommend this company to anyone.

Made an order in June, emailed them early July which said the company got taken over and unable to fulfill my order and a refund will be given however I have not received it but I will update if I ever do but for now BEWARE!

Please do not use. We ordered a bed and mattress costing over £1,000 last September. For many months we had excuse upon excuse as to why the bed could not be delivered.

Communication via email only, as no phone numbers were actually viable. Lovely customer service initially, then no replies are given.

The bed and mattress still has not been delivered nearly a year later and no refund has either!

Please do not use!!

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived. Now trying to get a refund, waiting for confirmation and have not received money. No way to contact directly. They are either scammers, or in distress and not able to fulfil or refund orders.

Ordered a clock - they took payment - 8 weeks later, a number of polite follow ups and NOTHING - not so much as a response. Will have to seek my money back through my bank.

Haven't received my order that I placed over two months ago. No replies to emails. No refund. Currently having to sleep on the floor, and don't have the money to pay for a second bed until i get my refund as this one cost £700.

Please report to action fraud if you have had any issue with this company. They are closing in on the director. They stole my miney too, no bed, no refund. I have emailed directors wife boss to let him know what is happening too. They will get their Karma.

Regarding the below comment from them, post my review. They don't get back to you and the company they sold the website to is as dodgy as they are.

Untter scumbags.

Absolutely disgraceful.

Ordered a bed, waited and 3 weeks later got an email saying the order had been cancelled and I’d receive a refund. Still no refund, still no response to the 4 emails I’ve sent. I will be getting the bank involved tomorrow.

Ordered mattress. Never arrived and had no communication from anyone.
Complained it was late, and they sent an auto email stating how ‘important I was as a customer’ and they would be in touch with the courier.

Again, due date came and past.
Requested refund, which they confirmed. Now past the 14 working days and it still isn’t in my account.

I don’t understand how a refund can take this long in the day and age. We aren’t banking in the 1960’s any more.

Edit: I still haven’t received my refund. No one has been in touch as the reply to this review suggest.

DO NOT USE COMPANY!!! Ordered bed and mattress which never arrived. Originally was able to get hold of customer services team who explained delay and offered refund. Since requesting refund I have never heard back from them with 3 weeks of chasing via all email accounts and social media! Genuinely now thinking the website is a scam based on a few other recent reviews. Having to get bank involved!

Do not buy through this company.. Bed did not turn up months after ordering.. Now attempting to get money back from credit card company, Room to grow falsely claiming bed was delivered.. even sending a picture of an assembled bed.. claiming it to be mine in a room that is not my house !! Con artists..

It's a scam stay away.
This is not an online seller and their intention is pure criminal not only you won't receive your order, you can say goodbye to your hard earned money as well. I ordered a bunker bed for my little girl over a month ago and nothing has happened yet, I have sent them emails asking for a refund they don't even answer and I have finally got my bank involved now. Stay away and don't say I didn't warn you, you're not dealing with real sellers but a criminal organisation.

SCAM SCAM SCAM - do not order from this website. I have been trying to get a refund on an order for over a year with no success. I don’t know how the website is still running. Do not waste your money.

In general I only like to leave positive reviews, but I had to write this one.
The company are shocking! Originally I ordered a children's rug and it was meant to be dispatched within a month, but that time past, so I reached out the company, who informed me that the warehouse it was being shipped from had closed and that there could be a further wait of another month. At this point I asked for a refund, as I was tired of waiting, and it had annoyed me that I had to reach out to them to get this update.
I was told my refund would take 14 working days.. one month later, and I have still not received my refund!
In the end, I had to escalate the case with PayPal.
Avoid this company!

DO NOT USE. ITS A SCAM!!!!!

This company is a scam, they take your order then keep saying the product is delayed then they say you can have a refund. Its been 4 weeks and I've not received a refund. They don't answer emails and there telephone goes straight to voicemail. DO NOT USE!!! All the other good reviews on here must be fake.

Sent a number of emails to this company for some spares after buying a couple of beds and have had zero response...there is also no number to get through to them...simply a voicemail saying email them. Very poor..