RoomRaccoon Hotel Tech Reviews 

What made the experience great is definitely the hands on approach that Room Raccoon has. They always add the human element to assist clients and even schedule meetings to assist us as clients. They also offer ongoing training in the various aspects and that is unparallel.

Serena was great in assisting to activate Rate Shopper

The Customer ssuccess manager gave a good overview on opportunities we should try on our account.

Really helpful and useful session. Serena was great!

She was easy to talk to and quickly understood our pain points.

I am very satisfied with this program. We are just at the beginning of working with RoomRacoon and we are satisfied with everything, specially with Aleksa and Branimir ( They are very friendly and always ready to help with some issues). I hope it will continue like this.

The best hotel management service we have worked with. Very easy to navigate, understand and plan not to mention the support.... outstanding!! RoomRaccoon have thought of all.Would definitely recommend them.

My support manager is super amazing, she is excellent. wouldn't ask for somebody else to assist me through the session, thank you so much for your patience and effort Serena Duttoo, great staff you have Room raccoon.

It is always a bit scary when you try to implement a new system in your daily work. Aleksa was excellent learning guide, professional, helpful and easy to work with.
RoomRaccoon made my work easier and I would highly recommend it to everyone in this line of business.

I am new in this business and I need all possible help to learn how to manage the programme in correct way. Thanks to experienced representative I got all backup I needed and I still contact Aleksa every week.
Thank you!

I have brought RoomRaccoon to 3 of my clients so far, all have found the change to their working day amazing. For one of my clients, this was their first Booking System and the ease of use for them , made it a smooth transition.
The most experienced of my clients has been using RoomRaccoon for about 9/10 months now, this is their 3rd PMS since opening their Hotel 7 years ago, they feel it is powerful but also find it a joy to use, saving them a lot of time day to day.
As a consultant I find it easy and effective to login to all 3 clients , manage their rates and do my job.

Really enjoyable experience so far. Onboarding and changeover from our previous system was smooth. We had quite some queries in the first month or so as we were getting to grips with a new system, customer service has been helpful and quick. Upsell feature has been a godsend to us and helped us generate more revenue. Really impressed,

We like the Room Raccoon reservation system, it is accessible from anywhere, I do not have to be connected to the office network to log into the system.

The system has very useful functions, rate updates are simple, so is add ons, and for day to day the system offers staff the ability to view reservations, create invoices and many other functions.

I would recommend it to other hotels.

Roomraccoon in a nutshell:

absurd! an amateur, client unfriendly minded company. Software full of bugs, a customer service which is friendly but don't have the tools to help you "ask my manager" (which hide themself behind auto generated emails and never respond). invoices who are wrong (even the emails of the invoice), add on 5x a day auto reminder email that the invoice is unpaid, and the raise their prices all the time without any increase of service, usability. They change agreements made with "managers", which makes you have to pay more, explanation "he does not work here anymore".

Make sure to have enough time to counter errors, invoices and open tickets. A tool like this has to work for you, with Roomraccoon you work for them and pay for being the guinea pig and pay for their trail and error "hospitality" software.

Since 2019 a client, nothing has changed, promise after promise after "ok let's pay this higher priced invoice in hope of..."

Excellent!
Until today the best channel manager I could get. Reliable affordable.
Great costumer service.

Room Racoon tech team is always ready to help with day to day problems and tasks.
It is simple to use and can recomend it:)

Thanks!

Amazing software. easy to use. Support is amazing.
Was easy setting up the property myself