RoomRaccoon Hotel Tech Reviews 

I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend!

Amazing detail and knowledge. Polite and professional.

RoomRaccoon changed my work-life balance for the better. It is like having my own private secretary. I can leave the office and let my Property Management System takes care of everything for me. It allows me more free time to focus on my goals & objectives as well as my social media marketing & collaborations. The best decision I ever made, as most of my bookings are direct so no expensive agency commission.

Yasmin Raff, the Customer Success Manager for our venue, was so attentive and helpful. She gave so much of her time and listened to all of our queries and either came up with solutions on the spot or has gone away to try and resolve them.

Well thought out layout and functions, improved regularly and a far reach to internation clients with the automatic language adaptation

RoomRaccoon is a great Property Management Software solution. We had a seamless implementation process, their team gave us great support at the onboarding stage and continue to be so helpful. The user-friendly system allow easy set up of rates and integration between their channel manager and OTA's. Their reservations management platform works brilliantly and they have great tools and features available.

Best clients service with friendly, responsive and helpful customer support.

RoomRaccoon has been our partner for some time, and recently we needed to evolve our integration to go fully live for a mutual client. Throughout this process, the RoomRaccoon team has been incredibly responsive, providing timely support to our developers and helping us resolve issues efficiently to ensure a smooth experience for our shared client.

As we moved into the public release phase of this partnership, the positive experience continued—this time with their marketing team, who have been great collaborators in preparing the PR and announcement.

A big thank you to Stevie and Dorria for your fantastic support!

RoomRaccoon offers a great solution for hotels. In addition, the team is incredibly pleasant to work with.

We have a super nice partnership with RoomRaccoon.

I do believe that Roomraccoon has great talents working for them. People who build true partnerships with an open and honest communication. The investment in new products such as raccoonrev+ are key to stay relevant in the market. A bright future lies ahead for them.

Very pleased with Room Racoon. We have a small 4-bed guest house. We got more from the essential package than we initially thought we would. There are many small tools and functions which are extremely helpful. Definitely an under-promise over-deliver scenario for us. Worth the monthly fee (just two room nights) and considering the ease of managing extra platforms, time saving, website booking functions, reporting, automated messages etc etc... it's a no-brainer. Support is always quick and friendly. Quarterly performance meetings - a total bonus. I thought a tool like this would be a luxury for our small guest house, but it has become an essential time-saver and money-maker. Thank you, Team RR

Ok…..Sold as the best in the market. Expensive and they cannot get the basics right. They say they are automating your front desk but so many processes require manual intervention. Not agile. No custom processes to suit your business. Looking at moving.

Simple and easy to use
Good communication

We have been with Room Raccon since 2019, it was always been a pleasure working with them, sufficient and user-friendly. Still, I must say that over the years, with them growing,g the customer service you receive from them in South Africa lack a lot... when sending mails it takes days even weeks for a reply and sometimes no reply at all, we have been sitting with a so called billing error each month, money gets deducted from our credit card, each month we sitting with please provide proof, each month we provide proof then its ok for a month, next month the same... Oh, sorry, it's a system error. It's not a system error; humans work the system and set it up. If it were a system error, we would not need someone setting it up or working on it....

It's frustrating that when you send an email, you go into an automated queue with a case number, just a number, and not a client....

Again, sad that Room Raccon treats clients this way.

Heavily oversold on functionality, later to find that other much cheaper platforms such as NightsBridge had very similar functionality and better connectivity to tour operators. We eventually did a side by side comparison and Roomraccoon was definitely poor value.

Wonderful software that is easy to use. Niels and Ashlene have always gone out of their way to help us and would recommend to everyone!

we recieved the best service from Ashlene van Reenen