Room-Aromas.co.uk Reviews 

201
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Easy to navigate webstore with all the top brands are very competitive prices/deals. Easy payment method which lots of these stores struggle with. Super efficient and friendly customer service... See more

Rated 5 out of 5 stars

Superb company to deal with. Orders arrive quickly, and e-mails are answered within 24 hours. I have used other companies before but will now only use Room-Aromas, purely because they give... See more

Rated 5 out of 5 stars

I can’t really rate these guys highly enough. Online sales have always gone well. They regularly discount with exceptional deals. I’ve only ever had one minor problem with a leaky bottle where... See more

Rated 5 out of 5 stars

I have been using this company for so many years now and they have never once let me down with anything to do with my orders and always reply to any enquiries/questions I’ve emailed to them in the l... See more

Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Health and Beauty Shop

Written by the company

We are the UK's newest supplier of room aromas, poppers. We over almost 50 different brands and plan to expand our range over the next 12 months so we are able to offer our customers a one stop shop for all poppers. We offer safe and secure shopping with same day discreet shipping guaranteed. Our UK distribution center based in the Midlands handles hundreds of orders daily. Click and collect is also available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

201 reviews

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4.4

All reviews

(201)

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Rated 5 out of 5 stars

Extremely helpful

I can’t really rate these guys highly enough.
Online sales have always gone well.
They regularly discount with exceptional deals.
I’ve only ever had one minor problem with a leaky bottle where they really excelled themselves; Toby in particular. Responded to email out of hours and replaced the item quibble free in pretty good time given that this included a weekend.
Up until this point I’d just been satisfied in a ‘nothing to report’ kind of way but it seemed that they really went the extra mile to make things right.

22 January 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing

wrong order sent out
send replacement bottles without advising beforehand
do not reply to emails quick enough
some bottles leak or are only half full

12 November 2019
Unprompted review
Room-Aromas.co.uk logo

Reply from Room-Aromas.co.uk

very sorry you have had an issue.

We do state in our terms and condition https://room-aromas.co.uk/terms-conditions/ which you agree to that we will ship out an alternative product if the purchased one is not available.

Regards
Room-Aromas

Rated 1 out of 5 stars

Awful customer service

Awful customer service
In reply to your comment it took you a full month to even try retrieve this order from the sorting office and that was after a dozen phone calls and emails most of which werent replied to. You're lucky you got 1 star!

22 October 2019
Unprompted review
Room-Aromas.co.uk logo

Reply from Room-Aromas.co.uk

Hi Stephen.

I'm sorry think our customer service is awful and feel the need to leave this negative review.

I may have felt a little different when trying to help you over the last few days by personally visiting the royal mail delivery office trying to track down your order that did not arrive and was returned to us.

Not forgetting the whole reason your order was not delivered in the first place was due you not putting the correct address down on your order so royal mail could not deliver your order.

If only there was a trust pilot for customers!

Rated 5 out of 5 stars

Room Aromas

I have been buying room-aromas from this company and have never has a problem. They have a great range of products so these always something to suit all tastes!!
Postage is fast and parcels are well packed. I always get what I ordered so there have been no 'hiccups' so to speak.
I did have a problem with my password last year as something was wrong with there IT systems but this was soon sorted out so all was OK>

21 October 2019
Unprompted review
Rated 2 out of 5 stars

They never seem to have any stock -- I…

They never seem to have any stock -- I have, unfortunately, had to start buying elsewhere - the website doesn't give clear information on what is available - I used to use them regularly as they are friendly and quick - but they will have to try much harder to win back my custom.

25 September 2019
Unprompted review
Rated 2 out of 5 stars

low stock to often Hi

Hi, I have been a satisfied customer of Room-Aromas.co.uk for a few years now, but recently I have noticed that quite a lot of the better aromas seem almost permanently to be unavailable, also my last two orders have been replaced by aromas I didn't order, presumably because the ones I had ordered were out of stock, if it happens again I shall be looking for another supplier.

22 August 2019
Unprompted review

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