Rook Matthews Sayer Reviews 

Alistair the mortgage advisor has been invaluable in providing us with a remortgage. His professionalism and friendly manner made the whole process stress free. Alistair, at every point, kept us updated with the progress of the application all the way through to completion. We can’t recommend Alistair Bowman highly enough and we will definitely be returning to him in the future.

Myself and my husband would like to give a gigantic shout out to Alistair Bowman from Rook Matthews Sayer (Ashington branch). From our first meeting with Alistair to arrange a mortgage in principal, right through our journey in finding our forever home and even once the exchange had taken place, Alistair went above and beyond with his efficiency, professionalism, knowledge and most importantly his kindness. Alistair never pressured us to buy anything we weren’t interested in (such as extras etc) and was approachable and genuine throughout. We couldn’t have done it without you, thank you so much for being a part of our journey to our forever home. Scott & Kate.

Excellent customer service. My property sold really quickly, everything went really smoothly from beginning to end. Would highly recommend!

The best estate agent out there! Great communication every step of the way! I have used the team multiple times now and it's always been a pleasure working with them. Thanks!

Friendly, always very helpful and professional.

Rook, Mathews arranged viewings for the people most suitable to purchase our home David, when everything was falling apart…. Came up with a brilliant plan to save our sale.He goes above and beyond what is expected ( and he’s a great guy!)

I sold my parents home with Rook Matthews Sayer branch in Hexham. They were professional from start to finish, no extra or hidden costs. James and Leah were so helpful and supportive, keeping me up to date throughout. Couldn’t ask for better. Highly recommend.

After buying our house through RMS Whitley Bay a few years ago, and receiving such good service from them, when it came to move we decided to sell through them as well and we couldn’t’ve been happier.
Alison was on the ball from start to finish. Her warm and friendly nature coupled with outstanding professionalism, excellent photography skills and extensive local market knowledge meant we ended up receiving a very agreeable price for our sale. Alison and her team at the Whitley Bay branch navigated us expertly through the process from start to finish, including the inevitable speed bumps that always arise during a house sale.
5 star, first class service and we would not hesitate to recommend!

We received great service from the Whitley Bay team who guided us through the sale process from start to finish. The whole team were very friendly, helpful and quick to respond to requests. A big thank you to Alison and the team for the efforts.

Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.

From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
Nothing was too much, even when I wanted to know what was under the carpet on the shower plinth, they found out. Thanks for the support.

I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.

What really stood out was her dedication — she didn’t just do her job, she went the extra mile to make sure everything worked out smoothly. Thanks to her effort and commitment, I was able to find and move into the perfect home. I’m so grateful for all her help and would highly recommend Gemma to anyone looking to rent or work with someone who truly puts people first.

Alistair was so helpful with our mortgage process. As first time buyers there was a lot we were unfamiliar with and he explained it all, advised and gave guidance while empowering us to make our own choices. He was invaluable in advocating on our behalf in discussion with the estate agent and solicitors, and kept in regular contact with us to give and receive updates. We would heartily recommend him and go back to him for remortgage. Thank you Alistair!

A professional and friendly service throughout. Very informative and kept us up to date with all that was happening as and when it happened.
Thank you

Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.
Very friendly service and great communication throughout the process of buying a house.
Would 100% recommend. :)

Alistair has been superb helping us with our re-mortgage

Inititially we weren’t sure what path were going down but Alistair guided us through the options and helped us make our choice

He explained everything step by step and clarified and questions we had.
I can’t fault his help at all that he has given us in several meetings

Also his support and updates have been excellent by both phone call and emails

Thanks again Alistair from James and Kate

The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you

We recently sold our house and bought a new one using the services of  Rook Matthews Sayer in Gosforth. Throughout the whole experience, from making an initial enquiry through to picking up the keys to our new home, the staff were courteous, helpful, and professional. They made the process as streamlined as possible, and we felt supported at all times. We would recommend them highly to anyone seeking the services of an estate agent in Gosforth.

Very friendly team that helped me buy my 1st home on my own, everything went nice & smoothly would definitely recommend.

The Hexham branch and Leah in particular could not have been more helpful.