Rolex Watch Trader Reviews 

744
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for their deep knowledge, fair valuations, and professional approach during transactions. Buyers note that watches arrive promptly, are presented in fantastic condition, and match their descriptions perfectly. Many people also highlight the seamless payment methods and the extremely quick transfer of funds during sales processes. Some reviewers were not happy with unexpected costs, communication gaps, and unmentioned fees related to their purchases. These consumers noted that dealing with extra postal expenses, sizing complications, or hidden charges noticeably impacted their overall experience.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the smooth, professional, and... See more

Product

Consumers find product to be positive, frequently describing their new timepieces as gorgeous, fabulous, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive offers and fair... See more

Payment

Clients share positive opinions on payment, highlighting fast and efficient transactions completed within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a watch from RWT after I found the lowest priced Daytona 126500LN Panda 2025 unworn. I initially communicated with Asil digitally and then all further questions answered very professional... See more

Rated 5 out of 5 stars

If you are nervous about dealing with Asil at RWT....DON'T BE. I enquired about an Omega on Tuesday 16th by telephone, spoke to Asil and he answered all my questions, friendly and professionally. Gav... See more

Rated 5 out of 5 stars

Absolutely delighted with both the watch and the service. Asil was incredibly attentive and went out of his way to accommodate my tight timescales. Communication was smooth, the deal was fair, and w... See more

Company replied

Rated 5 out of 5 stars

Asil was brilliant, he offers me a great valuation on two watches, and within 6 hours we came to my home to check the pieces. We had a great conversation about watches and within 10 minutes or so... See more


Company details

  1. Watch Store

About Rolex Watch Trader

Information provided by various external sources

We are Rolex Watch Trader - specialist independent trader of fine luxury watches. Simply put, we buy, sell and trade, new, used and vintage watches. We cover a host of prestigious brands including Rolex, Audermars Piguet, Omega and Breitling to name but a few. We are committed to providing excellent customer service for online and walk-in clients alike, offering immediate response, friendly and approachable customer service and secure transactions.

Rolex Watch Trader (RWT) have been in the market place for 20 years in which time the business model has continually developed. All aspects of our work are always evolving as we study the major brands and key players within our field. This is paired with a huge passion for watches, which has been a natural component helping us grow at the rate we have, credit to the committed hard work and dedication shared by the entire team.

We operate from a secure office on an appointment only basis, in the heart of Manchester City Centre. If you are unable to make it to our office and make a purchase online instead, or decide to sell via post, our committed team are on hand to guide you step by step. You can trust us to make the entire process transparent, stress-free and effortless. When shipping we will package and deliver your watch in a uncompromised fashion, ensuring a fully insured, secure, tracked and where possible a next working day delivery (or on an alternative day which suits you). We also are able to visit you in the security of your home or work place to close a transaction face to face.

We at RWT understand watches are precious both as a purchase and when it comes to their sentimental value. We have a strict and fine-tuned policy when processing watches prior to resale. If any work is required, we will send the watch straight to the manufacturer for service and/or replacement parts. This gives us and our clients the peace of mind that the physical condition, function and history are at an exceptional level. This process is expensive, but we embrace the standards set with years of investment, research and development by the manufacturer and we always look to adhere to the same. This ensures in our knowledge that our clients will receive a truly special product.

Our customers quickly understand and appreciate our "here to help" rather than "here to buy/sell" approach once you engage with us. We always invite you to read the reviews left by our clients on Trustpilot prior to making a decision when seeking to buy, sell or part exchange. If you are happy with what you have read so far, please do not hesitate to contact us. We will be happy to assist with any query you may have.

Contact info

4.8

Excellent

TrustScore 5 out of 5

744 reviews

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4.8

All reviews

(744)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful

Be careful
My watch was supposed to be sized for me id provided measurements and photos.when it arrived way too big
I advised Asil I took to Swansea was told by a rolex specialist there was only one more Removable link and no way would this watch ever fit me! Asil would have known that.
I requested to send back i was told I had to insure it myself which cost me £125, special delivery £20.75 in addition as im nice i included £20 note to cover their postage to me so over £160
I took photos of everything I sent back. The watch was perfect when I sent back however I received an email from asil with photo showing a white mark on bezel and I was told it would cost £400 to polish it out!
So having provided all my measurements The total cost to me was.over £600 for having the watch for a few days.
Not remotely impressed normally companies provide labels and ive never heard of having to insure something yourselves.
I'd never recommend or use them again

10 December 2025
Rated 5 out of 5 stars

I recently sold my Rolex to RWT…

I recently sold my Rolex to Asil at RWT Manchester, and the entire experience was exceptional from start to finish. Asil is a true professional and an honest gentleman — someone who values transparency, integrity, and customer care above everything else.

The process was smooth, fair, and handled with genuine respect. It’s rare to meet someone in the luxury watch industry who combines expertise with such sincere professionalism.

RWT Manchester itself is an outstanding organisation, offering some of the finest watch brands with an approach that inspires confidence and trust. Their service is top-tier, and I would highly recommend them to anyone looking to buy or sell a high-end timepiece.

Thank you again, Asil — a flawless experience. Highly recommended.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS
I have very small wrists and was concerned whether something could be this small I was assured by Asil having sent my photos and my tiny measurements it could ! It could be!
Asil said he had taken out 2 full links and 2 half links I’d already provided photos of my wrist with measuring tape on im very tiny really need to be 12cm the watch was sent to me and it was a beautiful watch stunning , but he would have known with his experience, and I’d said my size and provided photos, the watch was never no way going to fit me
having had my measurement - infact it was nearer to my elbow than wrist I think he took out the links he did knowingly it wouldn’t fit but if he had sent a message to me saying “we have taken all the adjustable links out” I immediately would have thought this was never going to fit me
So cleverly he said the links he’d taken out no reference to size
I sent photos couldn’t wear as too big
I advised I was taking into the shop in Swansea to see what they could do they just looked at it and my wrist and advised as had I to Asil it could never fit as there was only one more link to take out Asil had said the same in messages only 1 more link so he knew it wouldn’t fit me when he sent it!
So I asked to return it as would never fit me or ever would have
I received email back basically saying yes thats ok
they didn’t offer to provide a label or even cover the value on their insurance and made a comment if its in the same condition when they inspect it as when they sent to me they’d refund!
I was told to insure it with securus cost me £125 I then paid for special delivery level £2500, which cost me £20.75
Because I’m a nice person I even put a note in saying here is £20 note cash to pay your postage for sending to me (they paid £14.75) I saw it on the label
Notwithstanding everything they would have known when they sent the watch to me it would be way too big and couldn’t be sized as Asil said in messages there’s only one more link!
I know!
I sent loads of emails asking
About how did I insure with this company they’re telling me to insure with. (All companies always without fail provide a shipping or return label and even if they deduct from your refund it’s what they do) with a item this value Asil and his colleague matthew knew I wouldn’t know how to send back,
But literally no help they should have insured it)
when I did send back i sent confirmation to them I send special delivery info I sent copy of the insurance email
I updated them on tracking
They ignored every message
I then had to literally beg to get my money back less obviously the £400 which I had no say in one way or the other
Like how dishonest is this

I then received an email saying there was a scratch (which strangely in photos was white) and it would cost £400 to polish out so they were keeping that money
I photographed the watch and every single item with it as when I read the email prior to me sending back I immediately picked up they were going to allege something which they did!
In my letter I had even said I was sorry for having child like wrists and I’d be looking for a Rolex for my daughter in law I was really nice even despite them sending a watch “sized for me” that nearly reached my elbow
I was just trying to be nice
I’ve sent photographs of the watch with no scratches on
And I took one at 8.19am
In the morning of the day I sent it back as I was just packing it up and there were no scratches it was perfect
This so called scratch is white or so it looks in their photos like as if they’ve put a line of polish
I personally believe this was a deliberate premediated (As they’d already said in their email) attempt to extort money from me
So I’d been proper I’d paid
£125 insurance to send back
£20.75 postage
£20 cash for their postage
And now they’ve retained £400
So it’s cost me nearly £600 for them sending a watch that they knew without a shadow of a doubt wouldn’t fit
I did not scratch it
Total fabrication
Would I ever buy from this company again oh dear god no

How dishonest are they
I even said in messages when Asil said he was keeping £400 is this what you would do for someone who would be a repeat customer

I’ve dealt with a few people in my life
I’ve never had £400 taken off me like this no negotiation just if you want a refund we’re keeping £400

Apparently to polish the watch
£400 to polish!!! ????

I’d say avoid this company at all costs unless you do have £600 to throw away

There is no negotiation nothing
They’re nice when you’re buying
Oh so nice and chatty friendly even messaging late in the evening honestly I have the messages!
when you have a problem forget it we will just keep your money!

ID AVOID AT ALL COSTS

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional, Highly Recommended.

Exceptional, professional transaction, seamless from start to finish. The entire process was handled with clear, succinct help and advice. The price offered was the best I received online and the face to face meeting was a real pleasure.
Asil is a very knowledgeable, experienced dealer and a genuinely nice bloke too!

1 December 2025
Rated 5 out of 5 stars

Service with RWT was seamless

Service with RWT was seamless, transparent, and fast. Even with the initial scepticism of posting my cartier wristwatch. I eventually did post it and boom, money was already in my bank account. Can boldly say they're the best 👌

5 December 2025
Rated 5 out of 5 stars

RWT was brilliant

Asil was brilliant, he offers me a great valuation on two watches, and within 6 hours we came to my home to check the pieces. We had a great conversation about watches and within 10 minutes or so he had prepared an agreement and the money was transferred into my bank account.

I’ve been keeping in touch with him about other time pieces I’m interested in.

Great service and I would use him again in a heart beat and recommend to others.

20 November 2025
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Competitive prices and top customer service. Asil was very helpful and a pleasure to do business with. I wouldn't hesitate to recommend Rolex Watch Trader

27 November 2025
Rated 5 out of 5 stars

Selling my Watch

I have to say I was blown away by the experience I received whilst selling my Rolex. I contacted several companies initially to try and get the best price for my watch. I was very cautious with my approach to everyone. One of these companies was The Rolex Watch Trader. I spoke with Asil who was lovely to talk to but also very professional. I sent over the details of my watch and he very quickly came back with a price. Out of the four companies I had contacted Asil gave me the best price. He even came and picked the watch up to save me having to go into London. I was so impressed with the whole experience from start to finish. The money was transferred immediately. I would highly recommend this company to anyone wanting to sell their watch.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

ROLEX BLUESY

Made contact out of hours and agreed a deal on a Rolex Bluesy - that suited us both. Security and Banking details exchanged in a manner that gave confidence. Watch then packaged and delivered via RM within 24 hours. Thank you. It's a Bobby Dazzler.....

21 November 2025
Rated 5 out of 5 stars

Great deal - 10 out 10

Asil was great doing the deal …spoke at 9.30 am done deal over phone ..he was on his way from London to meet up ....deal done at 2.15pm ...money in bank at 2.20 pm ...great company and lovely man to deal with ... would defo do a deal again no hesitation ..

17 October 2025
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Great price paid. Great communication. Won’t think twice again to purchase or sell a watch here. Thanks again.

13 October 2025
Rated 5 out of 5 stars

The gentleman telepohned me at 10,15 on…

The gentleman telepohned me at 10,15 on Sunday 5th October after I had contacted him earlier. He looked at the imigages that I had sent to him and he suggested a price for my Rolex oyster quartz wrist watch. He asked where I lived and he said he could come and see me that afternoon. We met at 5.15 p.m. and a deal was struck. He paid me for my watch after he had had a close examination and we went on our merry way rejoycing. I found the exercise very amicable and would recommend this company regarding Rolex watches

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent All Around

I’ve purchased / sold several timepieces with Asil, and every experience has been smooth and straightforward. He’s very knowledgeable, professional, and completely trustworthy. Highly recommended!

7 August 2025
Unprompted review

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