Rolec Services Ltd Reviews 1,487

The public ones are a proper ballache every time do they expect the normal person to know everything It’s crap

Ellie and the team were really helpful both on the Chat and on the Phone.
A tricky question was totally resolved quickly and easily.
First class customer service.

Lukasz Wozniakwas great, service was top class resolving issue straight away

For the first time ever, it felt like Rolec listened to my issue, took down all of the details and sent an engineer next day. The electrician was friendly, knowledgeable and professional and resolved the issue in about 20 minutes.

Very prompt reply and when I couldn't be contacted by telephone I was emailed with all the information that I needed.

I’d like to give a huge thank you to Ellie at Rolec Technical for providing great service, as always. Every time I deal with her, she’s friendly, efficient, and incredibly helpful. Nothing is ever too much trouble, and she consistently goes above and beyond to make sure everything runs smoothly.
It’s rare to find someone so reliable and genuinely dedicated to excellent customer service. Ellie is a real asset to Rolec Technical, and it’s always a pleasure working with her.
Highly recommended!

Never had a problem with the charger, problem was with house builder and installer.
The tech support was fantastic both time
I have had to call.

Took a long time and many emails to fault fixed, but to be fair when the technician came out he fixed it first time

Lukasz displayed patience far beyond what I could reasonably have expected, and expertly answered all my queries in great detail & step by step, & even went back several times when I failed to grasp the detail. I simply cannot thank him enough & would commend him to anyone unsure of how to set up their charger. He is simply quite outstanding!

The technician assigned Ian was excellent- he explained the issue, fix and followed up

Straightforward and easy to use. Customer service good too

The company was incredibly helpful in resolving my EV car charger issue. They replaced the faulty one for new with no hassle. The technical expert Lucasz Wozniak was very knowledgeable and helpful. After sorting the new charger for me, he spent 20 minutes on the phone with me after it was installed to ensure it was configured and set up correctly

Impossible to get through to anyone. Every option on the phone rings for 10 mins, then goes through to reception. Then put back into the queue and do it all over again!

I recently had cause to contact Rolec regarding an issue I had with my EV charger. Lukasz was extremely knowledgeable and guided me through a few checks before advising me on some other options available to me, as the unit was now outdated regarding modern day EV’s. I would highly recommend Rolec and Lukasz in particular.

What a pleasurable experience dealing with Rolec, customer service at it’s very best, I need to call out Ben Aspeslagh in the Technical Department, absolutely outstanding, it’s pleasing to know that there’s still great people working for great companies in the UK.

Thanks Rolec, top company…

Adrian made the experience easy - he kept in touch and did not give up until the issue was completely resolved.

Thank you would recommend to everyone

I've had issues with two charge points showing faults so I contacted Rolec. Piotr got in contact and was great walking me through the steps to change the back office, he also updated and fixed all the problems.

Emily did a great job telling us all about ROLEC, great insight to the company, great talker, great people all seemed friendly, good food 👍🏼 plenty of it including biscuits and unlimited coffee etc, thanks for having me, looking forward to the journey. 😁👍🏼

Lucasz was extremely helpful and offerred very valuable advice in relation to my 7 year old Rolec.