Rogue Online Reviews 

114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that collectibles always arrive in pristine condition, securely padded, and well protected. People also appreciate the fast shipping services and the wide selection of hard-to-find exclusive products available on the platform. Consumer support is regularly described as responsive, highly professional, and genuinely helpful with any inquiries. Though some reviewers were not happy with order updates, mentioning unexpected delivery delays or confusion regarding preorder dates. A few other people also noted that shipments occasionally took a bit longer than expected to finally arrive.

What people talk about most

Product

Consumers find product satisfaction to be high, consistently reporting that items arrive in excellent... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt shipping and exceptional... See more

Quality

People report positive experiences with quality, noting that items consistently arrive in pristine and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rogue Online is my go to shop for pops, i have no problem paying slightly more at times knowing the pop ill receive will be pristine and in a case. Rogue understand the importance of the boxes, unlike... See more

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied

Rated 5 out of 5 stars

Every single time I have contacted Rogue Collectibles with a query Sia has got back to me within a very short time. My questions have always been answered and any problem I may have had is always solv... See more

Rated 5 out of 5 stars

Ive ordered many times from Rogueonline because the service is just so damn good. Pricing is great and they pack orders better than anyone. The OCD they demonstrate in packing is incredible. I hope... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(114)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Made a pre order (Fully paid) but no response at all

Made a pre order (Fully paid) of a Charizard Ex box last January and up to now my order is not yet processed for shipping. So I wrote an email but got no answer after almost 10 days. When I visited their onlineshop today, Saw it is already available for Pickup at their Shop. Made an Paypal dispute and said it is not available yet in Australia but they could have explained their side with my inquiry before and yet not even a single hello was sent back as a reply. Beware for those going to order.

7 July 2025
Unprompted review
Rogue Online logo

Reply from Rogue Online

The product is NOT available for pickup, it is still available for Pre-Order, this item is NOT yet released here, furthermore you did not contact us with a question, you opened a PayPal dispute............... You have been blocked from further access and fully refunded.

Rated 5 out of 5 stars

Wonderful Experiences

I’ve purchased multiple things this year and beside the times being long due to the companies like Funko taking pre-orders long in advance (which is not Rogues fault at all) everything has always shown up and with no faults whatsoever. I wish I could attach photos to prove my purchases. I enjoy buying from this store. I do already have pre-orders pending, and will be purchasing more in the future. This store is also sometimes the ONLY store in all of Australia to even stock overseas products.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service…

Rogue Online provides exceptional service! Their selection of pop culture merchandise, especially Funko Pops, is fantastic, and all the figures are shipped with protectors, ensuring they arrive in perfect condition. Shipping was fast, and the customer service team was quick to respond to my inquiries. Overall, I’m extremely satisfied with my experience and highly recommend Rogue Online to any collector looking for quality products and excellent customer care.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Have been dealing with Rogueonline for years. Always my go to destination for funko pops.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

I pre ordered months in advance for the…

I pre ordered months in advance for the One Piece Double Pack. Close to $500 only for them to cancel my order and only refund me .56 cents. They refuse to respond back to me. Stay away. I have the pictures that you only refunded 56 cents. Partial refund

14 October 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Your payment was made via AfterPay, the refund was made in full and goes back to whatever payment system you used at the time, we cannot manually transfer you the funds, you need to contact the payment system that you used.

Rated 5 out of 5 stars

Highly recommend!

Great dealing with Sia! Timely, efficient & helpful communication & process. Item exactly as described & very well-packed to protect it. Very professional & wouldn't hesitate to buy from them again! Highly recommend! Xxx

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Misleading preorder...

Bought some figures online that had almost no indication of it being a preorder, except for a small bit of text in the description. Purchased in Febuary, ETA was for April, now it's the end of September and there has been zero updates. Feels like I just got scammed.

28 February 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Negative feedback helps just as much as a positive feedback, Preorder notice on the product is VERY CLEAR, we have over 90 thousand regular customers that us the website with no issues, if you can't see it then you have serious issues. The ETA dates are (ESTIMATED DATES) supplied by the Manufacturers and Distributors, if they change the date then we have no control over the matter. There is no reason to update you further individually when the product ETA notice is updated on the Website! Your lack of knowledge, understanding, patience, and maturity is outstanding! Perhaps in the future you should use physical stores for your purchases and avoid using our services.

Rated 5 out of 5 stars

Great site for ordering rare pops

Great site for ordering rare pops, The purchases always come professionally wrapped to avoid any damage especially since I order international and the customer service was very helpful as well with quick replies and sorting out any problems I had

23 June 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buying with these guys and am more than happy with the result. Pop vinyl came in mint condition with a protective case and came very quickly. I had been looking for this one (special edition) for a birthday present and was extremely happy that they had it and at an excellent price. Have no hesitation using them again and would recommend to anyone!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Company and service.

I've been buying Funko and TCG products from Rogue Online ever since 2020 and have never had any issues with the service provided. Always packaging things with care and quick if I needed help with anything. Will always be buying in the future.

26 December 2023
Unprompted review
Rated 5 out of 5 stars

Rogue is the best

Rogue is best site for pops and collectible’s! Been purchasing from Sia and his team for years and their products are always the best items!! Excellent customer service and Sia is always ready to give advice and suggestions!! A+++++

25 December 2023
Unprompted review

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