Rocky Mountain Holidays Reviews 

Tom Ockleton of Rocky Mountain Holidays helped us develop our Rocky Mountain Railroad Canadian Rockies train and bus itinerary. He was professional in every way. His follow through for us was right on. Everything he said would happen...happened. The train experience was excellent. The Fairmont hotels were amazing, the bus drivers were super and the scenery...fantastic. It was a pleasure working with Tom.

Tom Ockelton listens and then creates holidays that far exceed expectations. Details are carefully attended to making the experience seamless.

We planned a two week trip through the Canadian Rockies with numerous custom changes. We first contacted Rocky Mountaineer to make our plans, but decided to check with another agency as well so we called Rocky Mountain Holidays. We chose Rocky Mountain Holidays because of their agent Tom Ockelton.
All the additions, deletions and other changes we wanted to make to our trip were handled easily by Tom. He always responds immediately to phone calls and emails. He usually answers when you call. Whenever problems arose, Tom quickly addressed them. For example, Covid caused our trip to have to be rescheduled from 2020 to 2021 and again from 2021 to 2022. Also, during our trip a forest fire cut off power to Jasper Alberta where we were scheduled to go. Tom dealt with all these issues quickly and expertly.
He really fights for his clients to get the best of everything for the most affordable price. He was able to get us upgrades or bonus items at some of our accommodations and events. Best of all, Tom has a great personality and sense of humor that makes all your contacts with him a true pleasure.

We loved our Circle Tour of British Columbia and Alberta. It was packed with views and experiences we would never have been able to plan on our own. It was great being in the capable hands of all the people at Rocky Mountaineer. Thank you especially to Tom for guiding us through the whole process.

My husband and I have just returned from our amazing vacation aboard the Rocky Mountaineer, travelling from Banff, Alberta to Vancouver, BC. The Rocky Mountaineer had always been on our "bucket list", so I was more than surprised to receive the trip as a retirement gift!

From the moment we contacted Tom Ockelton at Rocky Mountain Holidays in May 2021 to begin making arrangements for our trip in September 2022, we were highly impressed with his professionalism, exemplary customer service, and his calm and friendly demeanor. Tom offered some excellent recommendations for our trip, and was always available - day or night - to provide prompt answers to any of our questions or concerns.

The Gold Leaf service we received on the train was beyond our expectations. The leather seats were extremely comfortable and the large windows with the glass ceiling provided breathtaking views of the majestic scenery passing by. Our trip was short on wildlife sightings, except for some eagles, but this did not diminish our experience onboard. The service we received from our hosts, Carolina, Tianna, Ivana, and Emmanuel was outstanding! We were treated with the utmost kindness and respect, always with a smile, and a "my pleasure" to any request. Their narration of the sights we were viewing was knowledgeable, and they always provided us with a "heads up", so we had time to get our cameras ready.

We took our meals of breakfast and lunch in the dining car down below our seating area. Each meal was beautifully presented, perfectly portioned, and tasted exquisite! We particularly enjoyed the braised beef ribs and the salmon, but everything we ate was delicious. In addition, complimentary cocktails and snacks were served both mid-morning and mid-afternoon, so we were always well-hydrated and well-fed!

Our hotel stays at the Fairmont Banff Springs, the Sandman in Kamloops, and the Fairmont Pacific Rim in Vancouver were all exceptional! We were even surprised with a complimentary room upgrade to a suite at the Pacific Rim, which overlooked the Vancouver harbour! Absolutely stunning!!

All in all, this was definitely a trip of a lifetime, and we are so grateful to have had an opportunity to enjoy this alternate view of the Canadian Rockies, as well as the first class service aboard the Rocky Mountaineer. We would highly recommend adding this trip to your "bucket list", and would definitely recommend booking it with Tom at Rocky Mountain Holidays! Thank you to everyone who made this memorable trip possible, and one we won't ever forget!

My son and I took this trip to celebrate my 70th and 35th birthdays. We had the best time in our life so far. Our agent Mr. Tom Ockelton planed the trip for us. He is a wonderful guy, every thoughtful, every knowledgeable and very sweet! I love Canada! So beautiful! I will recommend him to all my friends and I plan to take more trips in Canada and I’m 100% sure I will call Tom again!

We booked our special retirement celebratory holiday with Rocky Mountain Holidays for ourselves and our friends, and from the first contact we had with Tom we knew we were in good hands, he provided us with information regarding places to visit and things to do in Vancouver during our pre tour stay.
We booked the Rocky Mountaineer train gold leaf Grand Circle tour followed by a 7 day Alaskan cruise with Holland America. The train experience was beyond 5 star with copious amounts of excellent food and drink and friendly helpful professional crews not to mention the amazing views. The hotels were excellent and our cases were always in our rooms when we arrived.
Unfortunately before we could set off on the cruise my wife contracted Covid so we emailed Tom for help and advice and even though it was at the weekend he had it sorted out within an hour, therefore we believe going above and beyond.
A truly first class service.

We are so pleased with the service we received from Tom Ockelton at Rocky Mountain Holidays in the planning of our 10 day trip in June 2022. His service and advice was top notch. It was obvious from the onset that Tom was experienced in dealing with trips/tours in the rockies and with the Rocky Mountaineer. He helped us customize our trip to give us the trip we had dreamed of. We had a marvelous time and would recommend Tom to anyone.

Ken and Linda Craven-Oshawa, Ontario

Tom, of RMH, did the most amazing job for us! Truly our vacation was like a Second Honeymoon! My husband and I were just blown away by this vacation. I could not recommend Tom or his company more highly. Thank you, Tom. You did an incredible job for us. Our entire experience could not have been better!

Tom Ockelton, of Rocky Mountain Holidays completely helped us set up a Gold Leaf Anniversary Trip on The Rocky Mountaineer. He was always easy to get ahold of for advice & to answer questions. The entire experience with Tom culminated in a Canadian trip of a lifetime for my wife & self. We highly recommend Tom for his great attention to details!

We just returned from a Rocky Mountaineer trip from Calgary to Vancouver. It was the best trip, everything was handled for us with no issues at all. The tour guides were knowledgeable and interesting to listen to. We were celebrating our 50th anniversary and it was an excellent way to acknowledge that milestone.

Our experience with Rocky Mountain Holidays was excellent. Tom Ockelton, our contact person, arranged a phantastic trip, starting in Calgary visiting a few interesting sites, a ride on the Rocky Mountaineer and two days in Whistler.

Everything had been taken care of for us enabling us to just relax and enjoy the trip.

We highly recommend Rocky Mountain Holidays for a spectacular and perfectly organized trip.

I would like to recommend Rocky Mountain Holidays.
Professional throughout, even through the very difficult 2 years of Covid lockdowns etc. They kept in touch and didn’t let us down. They kept to as much of our itinerary as possible, although some things had to be cancelled due to Covid. The tours that formed part of our tswere well worth doing, Banff and Jasper National Park. Topped off with the Rocky Mountaineer. Absolutely wonderful.

Tom O at Rocky Mountain Holidays put together an amazing 9 day journey for a group of 4 couples. He was quick to respond to every question or need we had throughout the planning, booking, preparation and travel process. His experience and knowledge of the trip options was essential in helping make sure we fit in every possible experience, and his suggestions were perfect. We knew this would be a once in a lifetime trip for us and wanted to do and see as much as we could with our time and Tom made it work efficiently.

Tom at Rocky Mountain Holiday’s provided the best possible service in planning our latest trip to the Eastern cities of Canada the trains, trips and hotels were excellent. I would recommend Tom for any future trips!

From the first day of contact to the final day of our trip, Tom Ockleton provided a service second to none. I cannot thank him enough for the tweaks and changes that made this a truly memorable trip for family and friends. Everything was organised for us to meet up from 3 different countries. The itinerary, with suggestions made by Tom and the train from Lake Louise to Vancouver provided a truly outstanding memory for all of us. A really big thank you.
5 stars does not do it justice.

The best way to see the Rockies by day only from Bannf to Vancouver is to take the Rocky Montainer train.
The staff (Chess, Kristina and Rose) on the train gave us lots of information and anecdotes along the way.
With the dome car, the panoramic view couldn't be better. The food and the service on the train was excellent.
Georges & Danielle

What could be better

We had excellent service from all employees.

With the dome car, the panoramic view couldn't be better. The food on the train was very good.

What could be better

The staff on the train gave us lots of information and anecdotes along the way.

We had excellent service from all employees.

With the dome car, the panoramic view couldn't be better. The food on the train was very good.

What could be better

georges bourdon

The staff on the train gave us lots of information and anecdotes along the way.

We had excellent service from all employees.

With the dome car, the panoramic view couldn't be better. The food on the train was very good.

What could be better

georges bourdon

Great trip - Tom immensely helped us in our plans, he was easy to contact and ready with answers to all of our questions. He helped us to feel at ease about traveling to Canada and all of his suggestions made our trip run smoothly.

The service and commitment from Tom Ockelton at Rocky Mountain Holidays was second to none. Friendly, helpful and always keen to answer any queries. The holiday was postponed due to Covid shutdown but rebooking was handled seamlessly.
Cannot recommend highly enough

Waited 3 years to take our trip but it was worth it.Had the drive and rail package , which gave you the independence to go at your own pace.
RM booked us at all the famous and beautiful old Fairmont's from Calgary,Banff,Lake Louise and Jasper and we were upgraded to a suite at each hotel. The train , we were Goldleaf , was so comfortable and with the glass dome so easy to take pictures or just watch the scenery go by and our crew were professional and fun. The meals and service on the train were special.
RM does everything first class from hotels they book for you, top quality rail cars and all the staff that welcomes you and makes you just feel special.
Special shoutout to Tom Ockelton, our booking agent, who guided us through the many cancelations and postponements during the pandemic and then delivered to us such a wonderful trip.