Rockstar GamesReviews 

1,747
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 196 reviews, most reviewers were let down by their experience overall. Many people found the customer service to be extremely poor, often encountering automated responses and bots that failed to provide actual help, making it impossible to speak with a real person. Customers frequently reported issues with account access, especially concerning two-factor authentication and old email addresses, leading to being locked out of their accounts. The support system was criticized for closing tickets without resolution, blocking users, and repeatedly asking for information already provided, creating a frustrating and unhelpful loop. Some people were dissatisfied with the product itself, noting persistent bugs in games even years after release and a lack of updates for certain online modes. However, some reviewers were happy with the support they received, stating that their problems were resolved quickly and efficiently by staff.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many expressing significant dissatisfaction... See more

Product

People report negative experiences with product, citing issues with account access and game ownership, with... See more

User experience

Customers consistently note negative experiences with user experience, citing widespread issues with account... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting an inability to reach human... See more

Staff

Reviewers express significant dissatisfaction with the staff, frequently describing them as incompetent,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE EVER! Nothing but automated replies that are completely useless! They've activated a 2FA on my account that I never put in place, and now I'm locked out because I've switch... See more

Rated 1 out of 5 stars

Had my 2fa authenticator on an old job phone i turned in 4 years ago. Tried to get my account back. Got continously directed in loops with bots and automated answers, never getting any help from actua... See more

Rated 1 out of 5 stars

The sad story is that they did make some of the most wonderful games ever. But their problem solving leg is non existing, horrible and the worst ever. No matter what your problem is, their suggestion... See more

Rated 1 out of 5 stars

Non existent support. If you need to talk to an actual person that is not possible.. I have made 4 tickets about 2-factor authentiation. Detailing the issue but every time i get an auto reply from a... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

The official website of Rockstar Games. Publishers of such popular game franchises as Grand Theft Auto, Red Dead Redemption, Max Payne, Bully and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No history of asking for reviews

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1.2

All reviews

(1,747)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

Unable to recover my Rockstar Games account despite full proof of ownership

I have been trying to recover my Rockstar Games account for 3 days now. I lost access to the email linked to my account, but I have submitted all possible proof of ownership.
I have full proof that the account is mine:
Steam username: poxky99
Steam ID: 76561198964889733
342 hours played
Despite providing all this information, my 2 support tickets were denied without proper justification. I have also tried contacting them via Twitter (@RockstarSupport), Instagram, and email — with no solution.
I paid for this game and I have full proof it is mine, yet Rockstar Games refuses to help me recover my account. This is completely unacceptable customer service.
I hope Rockstar Games takes this seriously and contacts me to resolve this issue.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Rockstar Punishes for Negative Feedback

I gave Rockstar Games negative feedback as they allow hackers who will crash your servers and cheaters constantly ruining gameplay. On top of it all, the gameplay has zero room for someone with disabilities who might be slower and they allow little kids to enter the game no problem. Now all of a sudden, the game is making it impossible to pass heists that were previously very easy for me to pass, making it impossible for me to do any missions. Rockstar doesn’t want negative feedback. They’ll punish you for it. No more.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

worst customer service

worst customer service I have experienced.
I retired my email address a couple of years ago.
I had missed changing the rockstar email.
whilst I have the email and password sign in, but I do not have access to the email for two factor verification.
I have contacted rockstar numerous times only to be faced with the same required questions about when account was set up and so many other questions like what was the last game purchased and what card did I use.
Not a clue about the card as it was replaced a few years ago.
All that information is held in the account that I cannot access!!!
Trying to get beyond their generic questions feels like trying to eat a curry in a paper bag with your fingers in the middle of a thunderstorm...

26 May 2026
Unprompted review
Rated 1 out of 5 stars

You keep banning me for things gta reviewers don’t do there job. I can’t…

You keep banning me for things I can’t do. I can’t voice @ all due to my stroke on April 30, 2025. I fell an it got crushed so it was removed. Lost my hearing an other things. Other players use other players names in the game an I have proven this 3 times already. Yall’s gta 5 game is broken an yall can’t fix it crap. That doesn’t matter to me. What does matter to me is I got suspended till 6.8.26 for voicing/ texting an I didn’t do either. I appealed it twice and provided it wasn’t me 3 times an yet you team still thinks it was me. Yall don’t review anything. Send me the proof like I ask but nooooo yall can’t all of a sudden. There is laws against this. I’m intending to pursue this with the courts. Don’t think I can’t. I have a list of players, moderators & videos that back it up. I will not buy gta 6. Yall can’t fix any game that yall make. I was in the hospital recovering from a stroke the 1time yall suspended. When I got out an was able to start playing yall suspended for voice/ text. Yall ask me to send in proof an I did. Yall immediately. Lifted it.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Grand Theft Auto V Online complaints

Grand Theft Auto glitches...

So I have a number of gripes regarding GTA V Online:

1: You are allowing players to troll and grief other players by cheating and going into God Mode (GM for those who don't know, it's when a player becomes invincible during gameplay). I have reported these players, uploaded videos of them taking repeated headshots with no impact to their health or armour, but these same people continue to exploit the same glitches Rockstar are aware exists. Patch the glitches or ban the cheaters R*!

2: What's with the precision rifles? They cost $450,000 (about £5.50 in real money) and you don't even get a proper scope! Absolute rip-off.

3: Often when I log off at night, I'll have in-game money in both my cash and bank balance, but when I log on the next day, both balances are at $0 - spend ages doing missions ad grinding so I can start the next day with plenty of money for armour and ammo, only to find all my money has gone. Very disheartening.

4: What's the point of going "Ghosted" to a player in God Mode, if they can bypass this by simply setting a bounty on you?

Come on Rockstar, we know you're busy on GTA VI but please sort this out! You've had since 2013 to iron out these glitches.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Double charge on gaming

I purchased the game over 10 years ago, I don't have my original account anymore, which is under old email account but I lost both email account and game account, I would like the game to be activated in my current account. Rockstar custom service, said the game can be activated with one account and can be activated one time. This is ridiculous, I already paid for the game, I should NOT asked to pay for this game again.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Gut wrenching experience

Horrendous game balancing.
If you're looking for a friendly lobby might aswell look out for santa claus while you're at it.
You will get griefed no matter what you try to do in this let down of a game. Everything is severely overpriced and payouts underwhelming. The community sucks and lacks human emotion. A tip from my own Personal experience: if you are bold enough to waste money on this game you might want to include a psychiatric treatment aswell since you will inevidebly take braindamge trying to play it. (Story mode is pretty neat tho)

19 May 2026
Unprompted review
Rated 2 out of 5 stars

New daily sell limit update

GTA Games overall good been playing it for over 12 years now but can I just say with the new weekly update why the actual heck is there a sell limit just for deluxos? Bro I don’t care I’m trying to do my sentinel xs daily sell passive income glitch and rockstar has decided to be a weirdo and make them go from 1 million daily sell to 11,318 this is absolutely ludicrous there is accounts with seven billion just get rid of it and bring back the normal sell money, might stop playing this game it’s went to absolute shite the past day so rockstar I hope you see this and fix it right away

14 May 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to change my email address...

I wanted to change my email address. How hard can that be? It gives an error message that I can't get past. Impossible to resolve it seems as one of the many automated BOT replies to my support ticket just sends a link back to where I had already submitted a ticket the first time round, now marked as resolved. And their email account is either NOREPLY or mailbox full. Looking on Steam many others have had the same problem. Not good enough and I'll think twice before buying another Rockstar game.

14 May 2026
Unprompted review
Rated 3 out of 5 stars

greedy often???

i personally havent had issues with rockstar support but several of my friends have and its disappointing to see to say the least. y did they feel the need to buy the game again? is the support really that horrendous? wish more people could enjoy their games like i do, though they do have a horrible fanbase.

13 May 2026
Unprompted review

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