Rock + Run Reviews 795

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... See more

Rated 5 out of 5 stars

Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... See more

Rated 5 out of 5 stars

Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... See more

Rated 5 out of 5 stars

Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... See more

Company details

  1. Rock Climbing
  2. Climbing Club
  3. Running Store

Information provided by various external sources

We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM


Contact info

4.0

Great

TrustScore 4 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price on the web, swift postage, job done, thanks

A friend sent me a link to the product, navigating through the site was easy. The product arrived with an email alert to expect its delivery a day later. I could ask no more of Rock & Run. I will use them again and have no hesitation in recommending them to a friend in turn.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Great deal!

R+R was professional and very quick in managing my quickdraws order. Although some of them came with the rubber attachment broken (replaced with a Petzl String), I'm totally satisfied and I would surely recommend this dealer to anyone.

27 January 2014
Unprompted review
Rated 5 out of 5 stars

Trustworthy and I can recommend it

I order to Poland RAB jacket. Everything was ok. No problem with payment, very good price for delivery. One problem that I have to wait 12 days to get my jacket but I choose the cheapest form of shipping so it is not Rock+Run problem. It will be excelent if it will be posible to track normal form of shipping.

Thanks

23 January 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Company!

I brought my first pair of climbing shoes 'Red Chili Corona's' from this company.
Following their sizing guide (as I brought them on-line), I got one size smaller than my trainers and they fit perfectly!
The shoes arrived the next working day which was fantastic!
Climbing in these shoes has made a huge difference, I can feel the placement as I climb much more which drive the confidence to commit to certain moves.
I am very happy that I found this company - total trust for future purchases : )

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Great Product Advice

I purchased a pair of climbing boots on line. Having tried many boots on in the shops with the usual having to try boots up to 2 sizes bigger despite what the manufacturers say, I was a little reticent about buying a pair on line. But the size guide and the product description were bang on! Boots arrived, have been tested out and fit, need a bit of wearing in but what new shoes don't!

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Good price & promptly delivered

I needed a lightweight 2-man emergency shelter for the Marmot Dark Mountains. The Terra Nova Superlight Bothy 2 was ideal, and Rock & Run offered it at the best price from stock.

22 January 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look