Rocket Gardens Reviews 

370
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the vegetable and flower plants arrive in exceptionally healthy condition and are securely packed using sustainable materials. Many buyers also appreciate the extremely helpful care guides included with their orders and the reliable updates provided throughout the shipping process. However, some customers also noted frustrating experiences with delivery delays, missing items from their packages, or receiving weak plants that struggled to grow properly. A few other people also felt that customer service and support fell short when attempting to resolve these persistent shipping and stock problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and health... See more

Quality

Consumers find quality to be positive, highlighting that the plants arrive healthy, strong, and in excellent... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in experiences. While many... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers praise the excellent packaging,... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

The packaging and planting instructions were perfect. Despite DPD not bothering to deliver (drove straight on past our house- I watched the tracker- the box well labelled "live plants let me out"-... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(370)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Long wait time for delivery

Long delivery timescales so don’t order if you’re keen to get your plug plants in. Ordered in the 1st June and still waiting for my plants (it’s now the 11th June).

11 June 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,

I understand that you really want to get your plants in the ground. I'm very sorry but we are unable to deliver any quicker than stated on our website. We currently aim to ship orders within 1-2 weeks. If you placed your order on the 1st June we are still within that shipping window.

If you contact our customer service team at the email address below quoting your order number, we can look into the status of your order.

queries@rocketgardenshelp.co.uk

Best Wishes,
Rocket Gardens


Rated 5 out of 5 stars

A* Seller, beautifully packaged plants.

This year stockist I've used for many years supplied me plants that were a mess, so I googled suppliers took a chance on Rocket Gardens and I had to take time to leave a review that is unlike me.

I've never had such beautifully packed plants so beautifully labelled with scannable growing guides. All my plants were a great price, lovely strong established plants, securely packaged to endure a rough delivery. I'm only disappointed I hadn't found them earlier this year as I will only be shopping for plants with rocket gardens from now on.

A truly fabulous seller and worth every penny!

1 June 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Carrie-Anne,
Thank you so much for taking the time to leave a review. We are so glad your plants arrived safely and you enjoyed our digital growing guides.
We look forward to supplying you with more plants in the future.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Terrible service, avoid at all costs

Terrible service and no plants! Ordered in April, nothing received by end of May, chased to be told they had gone missing and would be re-sent. Got a delivery estimate of between 3rd and 8th of June. 2 days later told 9th to 13th June so requested full refund. No apology just told to cancel my order. Don't waste your money or time.

6 June 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Sarah,
Thank you for your review. I am sorry that you didn't receive your order, it seems it had never been delivered by the courier. Our shipping windows are not a guarantee and due to unforeseen circumstances we had to delay your delivery by a few days, I can only apologise for this.
I can see you were given a full refund for your order upon request.
Best Wishes,
Rocket Gardens

Rated 2 out of 5 stars

Won't be using again

Ordered plants on 2nd April, Delivered on 31st May. Plants were underdeveloped for time of year, one variety of tomato was bone dry and so stressed the plants were in full flower at 25cm. None survived. The peas were also flowering on receipt and it's unlikely I will get a crop. I contacted the company and they were very apologetic. I didn't ask for a refund, I'll just go back to growing from seed next year. All in all my impression is that they were overstretched and just getting anything out regardless of quality.

31 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Marcus,
I'm sorry to hear you were not happy with your tomato plants. We try to get the best quality plants out to our customers and we apologise for the errors with your order.
We take all of our customer comments seriously and we will ensure that systems are in place to avoid these things from occurring in the future.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

I ordered about 60 plants from Rocket…

I ordered about 60 plants from Rocket Garden, they came in eco friendly and plant friendly packaging, had a fantastic grow guide attached, included discount codes for friends AND when I had trouble understanding my delivery window they were exceptionally fast to help me understand.

The plants came mostly very happy, I think the particular journey my plants went on caused a few to lose their strength but overall we had about a 95% survival rate across 60 plants, so very happy.

The only few we lost are typically hard to grow anyway so hard to lay blame on the happy gardeners are rocket gardens.

Packaging 10/10
Customer Service 10/10
Plants 9/10
Overall customer experience solid 9.5/10

3 June 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Sam,
Thank you so much for your lovely comments. We are so glad to hear you've had such a great experience shopping with us. We are always happy to help with any issues that our customers face with our delivery process and I'm glad we were able to help with that. We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Really happy with my plant delivery

Really happy with my plant delivery! The plants arrived healthy, happy, and well-hydrated. The packaging was smart, eco-friendly, and fully recyclable.

30 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you for taking the time to send us your comments. We are so pleased you appreciated our eco-friendly packaging. We're glad your plants arrived safely, happy planting!
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Highly recommend

I love growing padron peppers, but they are hard to find in my area, and growing from seed is not always successful.... I came across Rocket Gardens by chance so ordered for the first time recently, you never quite know what quality of plants you will receive when ordering on line.....so when they arrived, I was absolutely thrilled, the packaging was really secure, the plants were amazing quality, healthy and far more established than "plug plants" ordered from other companies in the past....thank you for great service and quality...highly recommend this company

23 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for your lovely feedback! We are delighted to hear that you were pleased with the Padron pepper plants and that they arrived safely and in great condition and it means so much to know our efforts to provide healthy, well established plants and secure packaging are appreciated. Best wishes, Rocket Gardens

Rated 5 out of 5 stars

Very good experience

I don’t usually leave reviews, but these people earned one. I ordered three Cream Strawberry plants for my mum, and they showed up in perfect condition. Each plant was tucked into its own paper bag and taped securely in the box, so none of the little buds got knocked off. I’ll definitely order from them again!

23 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for your kind words. We are absolutely thrilled to hear that the Strawberry plants arrived safely and made your mum happy. We put a lot of care into our packaging, so it means a lot to know it made a difference. Best wishes, Rocket Gardens

Rated 5 out of 5 stars

I can’t recommend Rocket Garden…

I can’t recommend Rocket Garden products enough. The variety of plants I had ordered all arrived packaged with care and great attention so that they all arrived very healthy, undamaged and soil lovely and moist. I have ordered from other places in the past and they plants have arrived dry and in poor condition. I will definitely buy from here again. Thankyou 🌻

21 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for your lovely review! We’re thrilled to hear your plants arrived safe, healthy, and happy. It means the world to us to be your go to after past disappointments elsewhere. We can’t wait to send more growing joy your way soon!

Rated 5 out of 5 stars

I have been using this company for two…

I have been using this company for two years and have loved receiving their carefully packaged vibrant plants. When through no fault of theirs, some plants were delayed in the post, they were replaced immediately. It’s a pleasure to buy from them.

22 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for your continued support over the past two years! We're delighted to hear you've enjoyed our plants and service. It means a lot to us that you've had such a positive experience, even when things don’t go perfectly. Happy growing, and we look forward to sending you more vibrant plants!!

Rated 5 out of 5 stars

Have ordered from Rocket Gardens twice…

Have ordered from Rocket Gardens twice now. Quick delivery and the plants have been really good

Also, Aston was very helpful when I made a mistake with my order.

2 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for the lovely review! We're thrilled you’re happy with everything and that Aston was able to help you!

Wishing you all the best on your growing journey! 🌱

Rated 5 out of 5 stars

great prices and i knew when my plants…

great prices and i knew when my plants and veg would arrive.the bonus for me was the plugs were larger than expected and very healthy

16 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you so much for the lovely feedback.

We wish you a fruitful growing season.

Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

5☆! Excellent

Warned about delivery,tick, delivered as advised and left in safe place, tick. Excellent packaging, tick. Healthy plants plugs tick.....whats not to like. 5☆.

21 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Thank you for your lovely feedback.

We are glad to hear you felt well informed and we take pride in our completely plastic free packaging.

We are glad to hear you had a positive experience

Best Wishes,
Rocket Gardens

Rated 3 out of 5 stars

Missing a proper phone contact

Can you imagine a company which you can't phone? I tried it with mails, useless, then I found a possibility
for a chat on their website. First you have a useless computer on the chat and after that I finally typed with a kind person, but it was very much time consuming. At the end it seems it was a IT mistake on their side. One positive side, therefore the 3 stars, the plugs I got have been fresh and healthy.

21 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi there,
Thank you for your review.
Due to the seasonal nature and size of the business, we do not have a telephone line.
We are a small team and we have found that answering customer queries via email and live chat to be much more efficient and it also avoids our customers waiting on hold for a long time in phone queues.
I'm sorry you found it a challenge getting in contact with us but I'm glad we were able to resolve your issue through our live chat.
We are glad to hear the plants arrived safely as well.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Stress free, Great Communication and quality plants.

I first purchased some potatoes and they all are doing well so 100 percent on those, as someone who's got a background in horti I can tell you 100 percent isn't always achievable. Today I got my 45 strawberry plants,15 tomatoes,20 leeks and 10 carrot plants and they all made it to me none broken. Packaged very well, very impressed with the service all around from the packing, and responsive communication which I appreciate greatly. I don't have time to chase people and they were spot on. These are now my go-to guys for sure, stress-free experience. Oh and all the plants look very healthy and have vigor. Oh and I'm on my third order of the season..

20 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Jim,
Thank you for taking the time to review your Rocket Gardens experience. We always try our best to keep customers updated and we are so glad to hear you felt we kept you informed throughout the order process.
We hope you enjoy growing your plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Cornish treasure

I ordered some unusual herbs. I was really impressed when they arrived, especially with the care taken over packing. The plants were exceptional quality too.
I was impressed with communication from the company throughout .
The catalogue is really attractive and informative, and I wanted to place another order immediately, but don’t have room in the garden ☺️
It’s the first time I have used Rocket gardens, but it won’t be the last. Hopefully I will visit next time I am in Cornwall

20 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Patricia,
Thank you so much for the lovely comments. I am so glad your herbs arrived safely and you enjoyed our catalogue.
Enjoy growing your plants.
Best Wishes,
Rocket Gardens

Rated 4 out of 5 stars

Good quality plants

Good quality plants, well hydrated well packaged. The 4 rather than 5 star was because a reminder was needed for the delivery window.

16 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Anthony,
Thank you so much for your comments. We really appreciate our customers keeping us informed of their experience as we continue to develop the best ways to keep customers updated throughout the ordering process. We hope you enjoy your plants.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Very happy with my plants

Very happy with my plants! All arrived well packaged and healthy looking. Delivery itself was mentioned on the website and took about 3-4 weeks which was definitely worth the wait. Will order again next year!

16 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Karolinka,
Thank you for taking the time to review your Rocket Gardens experience. We try to keep our customers as informed as possible regarding their delivery, so we are glad the messaging was clear.
We hope you enjoy planting your garden.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

High plant quality and delivery

With over 40 yrs of using different plant companies, Rocket Gardens are easily the best in their quality of plants and in their packing & delivery. Not one damaged plant which is highly unusual! Also their catalogue is informative, helpful and easy to use. Well done !

8 May 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Norman,
Thank you so much for your lovely comments. We are glad your delivery arrived safely with all the plants as they should be and you are enjoying your grow guide. Happy Planting!
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Hate to leave a bad review…

Hate to leave a bad review, but unfortunately have no choice. Ordered some bean plants for my Mum. Unfortunately they arrived incredibly leggy and unhealthy, weak plants. I emailed to complain, but other people heard nothing back, which is very disappointing. Had to order more plants from elsewhere. So £20 down the drain. Obviously wouldn’t recommend.
After leaving this review I was given a refund.

30 April 2025
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

Hi Louise,
I'm sorry you were not happy with your Rocket Gardens delivery. Although we try our best to be available on live chat, we are not always available out of ours to respond. Our customer service team replied to your message within the timeframe stated in the live chat out of hours response but unfortunately the message didn't get to you.
We have since responded again and I can see that you were offered a full refund for your plants.
Please accept our apologies.
Best Wishes,
Rocket Gardens

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look