roboexpert.uk Reviews 

Complete fraud. Never received my product. Bought through Amazon and nothing. Emailed numerous times no response. UK service number keeps you on hold indefinitely.

Appalling company. I waited months to receive 2 mowers from Germany (not UK at all). I had to pay 20 percent import tax which made prices uncompetitive. Further the husqvarna mower arrived PIN locked with no PIN supped and the Stihl IMOW 632 arrived physically broken. Sending the units back costs exorbitant amounts and will no doubt take ages. Avoid this company and find a genuine UK alternative.

As with everyone else I wish I'd checked here first ... full scam... not had delivery after 4 weeks (UK site says delivery in 4-6 days) ... site is set up to look like UK (even gives a UK address) but is German and goods ship from there... site clearly says "FREE" shipping and VAT included (actually says on website "Free shipping applies to orders over £50.00. We are responsible for any import and export fees and charges." ... Tracking stopped over 2 weeks ago now on UK entry as passed from DHL to RM though I have had no notice at all from RM in 2 weeks... If I ever do hear about it I will now be charged VAT again (so VATx2, german and UK) plus duty and extra international shipping fees via DHL and Royal Mail ... Roboripoff have not responded to my last 4 emails now.... I will have to start a claim process to get my money back via Visa... AVOID these clowns at all costs.... shame I have to give 1 star as zero would be accurate.

Avoid this company....as others l was tricked by them too, not mentioned Parcelforce fee makes the item more expensive, when u want to cancel the order or send it back, no one will reply to your e-mails...paypal refused to refund me as the item was shipped and delivered to custom. Will contact my bank to sort the issue out as this is illegal. DON'T BUY FROM THIS COMPANY!!!!

I don't usually leave reviews but this company is your worst nightmares and basically my good deed for the day is if I can save someone thinking of using this company to explain the pain I've had - I really wish I checked out this company and read the reviews here before ordering on such an expensive item - I purchase a fair amount from amazon, ebay and other online stores and never never never had problems like dealing with roboexpert.uk

Pretty much the same story as other people have mentioned - I've purchased a Stihl RMI 632 PC - Which is the top of the range model and I've wanted this over a 2 year period after much research and in hoping the price would drop at some point and it never has - Even during the autumn/winter period.
Roboexpert.uk was about £200 cheaper than I could find anywhere else online at £2099 and seemed to have uk stock when ordered online.

I ordered at this at the end of May, expecting delivery within a few days and nothing had been delivered after a week. I phoned Roboexpert and after being on-hold for about 20 minutes got to speak to there support team. They advised UK warehouse stock had run out and would be sent from Germany. ETA about 2 weeks, however I would have to pay the import VAT and they would refund this promptly (which came to £444.80 including the £25 Parcelforce fee. This was an inconvenience but was fine if the £444.80 had been refunded promptly by Roboexpert as promised.

3 weeks later the robotic lawnmower was delivered after arranging VAT payment and delivery with Parcelforce - It arrived badly packaged, The box was sellotaped up and the docking station pad was placed on top of the lawnmower without any protection, fortunately only a slight graze with no serious damage but still annoying for such a pricey item - But this was the show stopper - IT WAS DELIVERED WITHOUT THE MAINS PSU, I suspected this would likely to be a Euro 'schuko' plugged PSU also but wasn't an issue for me - So there is no way to charging it up. I remember another 70 mins on-hold until I spoke to there support team the day after the delivery to advise that the PSU was missing - They advised to take pictures of the delivered contents and part number of the missing psu from the manual. Which I've done promptly - I've since sent then about 12+ emails now politely chasing but generally nothing, if you do get a reply it's giving you the chase around or buying themselves more time.

So currently I'm £2543.80 for a lawnmower I purchased 8 weeks ago and Still can't use as it has no PSU - Just taking-up space in the garage. I've found one place that might sell the genuine replacement psu in the UK at £278.35 (Stihl spare parts are expensive! - diyspareparts - stihl/imow-ad0600-power-63094008526)

I've spent a stupid amount of hours wasted on this company (while also working a full-time job) and whole idea was to save me time so to spend on other property projects that need doing, time with family, etc. but currently I'm still needing to manual cut the lawn as previous years. I've currently logged a paypal dispute to see how this can be resolved - Not sure at the moment how long it is going to take to claim back the £2099, never mind the £444.80 for VAT/Parcelforce charge (Can't see that being refunded!). It would have been easier if they delivered nothing at all !!!

UPDATE 05/08/21- Paypal have offered a full refund but only if I return the lawnmower to the Germany address before 12/08/21 and I need to cover the postage cost!!! - So to get my £2099 back, I certainly won't see the UK Import charge refunded for sure (Like it was ever going to be) - So even if I return it I will be £444.80 plus courier charges back to Germany out of pocket! I will be contacting paypal again to advise as it's not my fault that it needs to be return.

So do I return it to Germany and lose money for nothing or do I take the another unexpected hit of £278.35 hit and buy the PSU myself and hopefully there won't be another hidden fault with this lawnmower - but then it should be a working lawnmower now that grass growing season is nearly over!!!

Expected cost via RoboExpert £2099 -
Real cost £2822.15

This is the rabbit hole RoboExpert will throw you down, an absolute shameful way this company operates not knowing the knock on effect and stress it causes it's customers!

DODGE THIS COMPANY LIKE THE PLAGUE

Rip off, don't do business with this company and there not a British and you will get charged export duty? They will withhold the pin code for the machine.
(contact husqavarna and they will contact them)

Terrible service, stopped replying to requests for a refund, VAT they made me pay and said they'd pay me back, they still owe me over £650 after several months. Also despite being called roboexpert.UK they are based in Germany which isn't helpful either.

AVOID AVOID AVOID!!!!!!

They say on their website they are licensed dealers for many top brands, I will be writing to those companies within 30 days of today unless I get my money back to bring these matters to their attention, perhaps other unhappy customers might like to do the same?

My order: 7U5G1LJNZB-68

DO NOT BUY FROM THIS COMPANY
purchased a mower early June and after two weeks chased the delivery and found it stuck at customs, roboexpert said I should pay the import duty ( even though this was originally included in the purchase ) and they would refund me within 10 days , this is now 6 weeks ago and still no refund . This is a scam and I have reported them and now asking the credit card co to help

Their website showed the item as in stock, and still does. I ordered a £2600.00 lawn mower and a week later I had heard nothing, I emailed them and got a reply which I am sure came from an AI saying next week but not later than the week after. Three weeks later I contact them and same cold AI email but this time saying the end of August. I cancelled the item and they completely ignored me.
They are breaking the law.
In the UK a web page must include the address and phone number, they only have an address in Germany.
They have a contact us free button at the top, it does nothing.
They say you have the right to cancel for 14 days.
Under the terms of the UK Distance selling act you have the right to cancel for 30 days, from the day you receive the goods, if you haven't received the goods you have the right to cancel full stop.
Advertising that they have stock when they do not and continuing to take money for the item is illegal.
Sending stuff from Germany and incurring customs charges for the customer after the customer purchased from a website that says UK I am sure will be illegal, I think I will have a word with trading standards.

Update: They are trying to tell me I have to complete their contract cancellation form. I informed them that there is no requirement for that under the UK distance selling regulations.

IT would appear Pay-pal agree with me and have refunded me in full. I suggest to RoboExperts that if they are going to trade with the UK they need to learn the laws.

Similar to others looking at the reviews! informed product out of stock in their UK warehouse and sent one from Germany. Parcel force contacted me stating a customs tax of £127 outstanding. Robot expert said they would refund once I had evidenced paying and now gone all silent on me! shame because the pool hoover I purchased is fantastic

Do not buy from Roboexpert UK.
Our lawnmower arrived in the UK after approx 7 weeks, we then received a £250 customs charge from Parcelforce. We were told this would be refunded, we have sent all the proof we can get from Parcelforce, plus credit card statements and a photo of the lawnmower in my lounge!. 3 weeks later we have no refund and they no longer reply to my emails. The phone number is not answered. The lawnmower was poorly packaged and appears to be faulty.

Do not use this company scammers paid for my item 3 weeks ago don’t answer emails now getting refund from PayPal waste of space

ordered and paid for my item from this company on 9th March 2021
they sent tracking number on 25th March 2021. which it has not moved since 6th April 2021, no reply from them no contact number, just tells you to send email. Do Not waste your money with this company, it says on there site 3 to 5 days delivery. Still no item, no reply and is no 21st April 2021

Excellent customer service from the company.
They reply quickly and fully to any questions.
Very friendly, polite and professional service.