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Review summary

Created with AI, based on recent reviews

Evaluating 1,876 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the user experience, citing issues like unreasonable lag, frequent technical issues, and the removal of beloved classic avatars. People also reported problems with the product itself, such as technical problems leading to purchased items becoming unavailable after updates and gift cards not working. The app was frequently criticized for chat restrictions, age verification issues, and general instability. Customer service was a major point of contention, with many finding it unhelpful, unresponsive, and feeling like they were interacting with robots. Social media interactions also reflected a negative sentiment, with users expressing frustration over updates and a perceived lack of community listening. However, some customers mentioned that despite the issues, they still found some games enjoyable and appreciated the platform's continuous updates and availability on both mobile and PC. A few people also reported positive experiences with customer support, stating that their issues were resolved and items were recovered.

What people talk about most

User experience

Users describe negative interactions with the user experience. Many reviewers express frustration with the... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Consumers express significant dissatisfaction with the app. Many reviewers report that recent updates have... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as unhelpful and... See more

Social media

Clients express significant dissatisfaction with the social media aspects of the platform. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Unfair Permanent Ban - 6-year history and paid content ignored by bots

My 6-year account qertyuoppasdfgjkl was unfairly permanently banned due to a technical "False Positive" caused by a shared IP from a paid VPN service. Roblox Support is ignoring my evidence and sending automated rejections (Tickets #167697943, #168388639). I have provided proof of ownership via 3 official Gift Card codes redeemed on this account: RAL8S6VF7SUBGKKM3C, RE-Y78P-FRAY-KAPH-NMAH, RA7M6M6R892BHLYDS9. They refuse to perform a manual Hardware ID (HWID) check which would prove I am not the owner of the violating account @sh*****. Tomorrow is the 30-day limit before I lose my progress, my development portfolio in Roblox Studio, and paid content forever. I need a human moderator to investigate this!

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Why I hate Roblox

This game is so annoying because the whole platform is a complete nightmare and all this whole game is a place where people go to be annoying and play some stupid games and put stupid things in the chat and it looks like a kids game even though it's rated for 13+ on the apple app store its playerbase is clearly younger than that and all I see in the chat most of the time is just gibberish and I call my previous self that played this game all the time an "iPad kid" (about 15 minutes before writing this review I deleted it because I got fed up of seeing people with dumb usernames and about 837598759283742374982759847583475478347528475824752045924870527905270 different friend requests from other people that I don't know) and in total it's full of spam and dumb kids that smash their keyboards to smithereens in the chat. and the AI age verification crap is so easy to get past because it detected a face on the TV because I decided to try the AI to determine whether it's an actual person's face or just a person on TV's face and I decided to put a random DVD and now it thinks I'm Mr Bean ;-;

2 May 2026
Unprompted review
Rated 1 out of 5 stars

DON'T PLAY IT!!

DON'T PLAY IT!!! Seriously, you're better playing something else. They have the worst moderation system out there, but instead of improving it, they keep rolling out updates so they can make money—they're just trying to get people to spend their money. And if you think Roblox is a platform where you can create games, you're very wrong—IT'S NOT ANYMORE, now it's officially a pay-to-play platform.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

SHIT GET THE PAST

I loved this game before,but now it’s literal shit we can’t talk anymore without giving our most confidential information=our face,they feats with site and other that makes confidential information trafic,they slice everyone by age,they force us to use animated face that ruins our avatar,they make pay dor creating games even if their rule was everyone can create for free now you need roblox plus and the hub is FULL of BRAINROT SHIT only because they give money to roblox to be recommended

1 May 2026
Unprompted review
Rated 1 out of 5 stars

5 years ago

5 years ago, it was an amazing, fun community, but everything went downhill after they added UGC and r15. They just keep on accidentally shooting themselves in the foot, but by today, I don't think there's anything left of that fricking foot. Oh yes, we need to protect the children. Oh, they keep on being abducted by predators. That's not Roblox's problem, like genuinely it's their parents, if an old hairy man takes your child at a gas station, is it the gas station's fault? Or their brain-dead parents' fault? i want old Roblox back

1 May 2026
Unprompted review
Rated 1 out of 5 stars

The new update has ruined Roblox…

The new update has ruined Roblox because I am premium and now if I want to keep building by game I have to pay an additional £5. Roblox has gone from fun to one of the worst games I have ever played in less than 6 months, so greedy.

1 May 2026
Unprompted review
Rated 3 out of 5 stars

Half good

This was good in before and if Roblox is reading this lets good back to OG ways, if not you are getting a 1 star rating

25 April 2026
Unprompted review
Rated 3 out of 5 stars

I HATE THIS APP

This game won't let us chat which if you know, YOU NEED IT TO TELL PEOPLE INFORMATION. I used to chat with my Xbox controller (never had a mic), now it feels empty, like those teamwork games are for nothing. To fix this you need to bring chat back (I just realized that they had to do it, or they will be BANNED everywhere) even tho my hate for roblox is true, I still have fond memories of hopping onto rivals and grinding.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

hi roblox

hi roblox, i have a problem

so recently i have been hacked of my adopt me pets from a RANDOM player. so i did what any person would do. i reported it. and now? WHERE ARE MY PETS ROBLOX?!? I REPORTED THIS SHIT A MONTH AGO!!
anyway if you want one less player i would suggest you give me my pets back.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

bring back chat

i was playing fps, but my ally wont move,
i did say「YO MOVE」,BUT HE WONT MOVE!!!!!
BECAUSE ROBLOX DONT GIVES FREEDOM CHATS!!!!
yeah, roblox its now north Korea....
#bringbackchat
#freeedom

30 April 2026
Unprompted review
Rated 1 out of 5 stars

My 11year old decided he wanted to redo…

My 11year old decided he wanted to redo his password and forgot it. Now we cannot log in and they will not verify his account despite the fact they have everything *and* can see the codes from used gift cards that we used on his account I would give them no stars if I could. This is more like ransomware. Do not invest your hard earned cash on this platform

4 April 2026
Unprompted review
Rated 2 out of 5 stars

I like roblox .Its just one of those games where you just have to be careful and aware for the dangers it has .

I like roblox .Its just one of those games that despite its flaws ; we just dont have any replacements . Dont take me wrong , theres good games . But the moderation is hot garbage . Like theres been multiple instances where people get upset over a game and threaten to harm me irl i say something like shut up and get banned???? for what ? Also , i made a grimace shirt back in 2022 and it got taken down by roblox and mcdonalds and i got a permanent DMCA strike on my account ? And predators aswell as hackers get to roam free on this platform like its their safe haven ? you have good games but not good app moderators . Thats my take on it . Its annoying when 5 year olds get away with murder ; crying they lost a game and when you retaliate ? Ban ? serious ? This game needs a serious change in the people running the show otherwise it has good potential . I have mixed feeling about this game so im going to rate it 2 stars instead of 1 . They should have a change of C.E.O , safety management moderations all of that . They shouldnt be shipping our information just because we agreed to give our personal details for chat like thats just blackmailing children at this point . Including me . Were falsely given the promise our data is deleted yet its being uses by I.C.E agents when i dont even live in America . Bogus yet some of the games that are on there are good . Still that doesnt give you the excuse to violate someoens privacy and security like that through deception.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

ABYSMAL platform.

This platform has become borderline unplayable over the past 3-4 years. I don’t believe for one second that removing players freedom to customise, interact and create is in any way “benefiting” the platform. The moderation has gotten worse since 2025, predators now have a borderline buffet of what vunerable children they want to prey on and the corrupt higher ups and CEO are turning a blind eye and raking in profit. There’s nothing left on this website but money hungry trash-developers, borderline pedophiles and hidden potential being screwed over by the company.

Absolutely ABYSMAL way to destroy your platform.
Don’t waste your time.

31 March 2026
Unprompted review

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