Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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No recent history of asking for reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Rated 2 out of 5 stars

Still waiting for a refund or a response

I purchased a pair of shoes on the 9th Dec, I then heard nothing from Robinson's until the 14th Dec when they emailed me to say that despite the item being listed as in stock on their website it was actually a discontinued product.

I requested a refund on the day (14th Dec) and was told I would receive it within a few days.

To this day (4th Jan) I am still waiting, I understand Christmas is a busy period but a refund shouldn't take this long to be processed.

4 January 2016
Unprompted review
Rated 4 out of 5 stars

First Time Buyer

My first experience with Robinson's Shoes was via the internet. I discovered their web site while looking for Loake Shoes and after comparing their prices with the prices of the Loake Shoe's site, I decided to give Robinson Shoes my business.

I was fortunate one of my shoes was available for shipping and I received the shoes rather quickly. I can't wait until my second pair, which were on backorder, to arrive.

I was able to communicate view email with the shoe personnel and they were very professional.

Looking forward to doing business in the future.

29 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent quality shoes

Son very pleased with the shoes, would definitely recommend. Only minor thing was no confirmation of despatch, though arrived in good time.

29 December 2015
Unprompted review
Rated 5 out of 5 stars

Wrong shoes delivered

When I informed Robinson's of their mistake they acted very swiftly and promised to get me the correct ordered pair of shoes before Christmas,which I'm happy to say they did, I would have no hesitation in recommending and using them again

28 December 2015
Unprompted review
Rated 5 out of 5 stars

Fast and clear

My purchase was delivered quickly and every step they give me a notification to be clear what was going on with the shipping. They just didn't say anywhere that there are particular costs associated with the different countries on arrival, which means the delivery you paid was just until the destination airport. Anyway, great product! As expected!

27 December 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Emailed first to ensure I was getting the right style. Came straight back with the answer.
Ordered and received quickly in excellent condition, unlike the pair of the same brand I was looking at in Debenhams which were all scuffed and £50 more expensive.
Overall excellent customer service, value and quick postage..... PREFECT
Will be back

27 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent quick & efficient service delivered ahead of time & a quality product

26 December 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service and amazing quality shoes!

I ordered Loake boots as a Christmas gift. I found it really difficult to find a shop that stocked size 13 Loakes. Not only that but Robinsons were by far the best value and also offered free delivery! They delivered before their estimated arrival date. A very satisfied customer, who will be returning!

25 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Shoe Shop & Remarkable Service!

Having ordered a pair of Loake Bedale brogue boots so close to Christmas they were out of stock. However the good people at Robinsons got onto Loake and had some made and delivered just in time! Robinsons is also very good value for money, i will definitely be buying more from them in the future, customer for life. Oh and going down a half size was an excellent idea, perfect fit. Thank you.

23 December 2015
Unprompted review

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