Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more
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I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more
Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more
Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more
Company details
About Robinson's Shoes
Information provided by various external sources
Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.
Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.
In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.
Contact info
9A West Street, BT38 7AR, Carrickfergus, Co. Antrim
- +44 (0)28 9335 5464
- sales@robinsonsshoes.com
- www.robinsonsshoes.com
2.3
Poor
563 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Barker Blair Mens Shoes
Very pleased with my purchase. Have bought before from robinsons shoes. Will do again in the future.
18 January 2016
Unprompted review
Rip off merchants. Avoid.
Bought a pair of loaded over Xmas. Paid on 28th Decemeber. Informed on 4th January they were out of stock. Asked for a refund on 5th January. As of today 18th January I still have not had my refund. They owe me close to £200. When they answer the phone they promise me it's being done. Am now forced to take legal action.
Avoid like the plague.
18 January 2016
Unprompted review
Disapointing Sales Experience
I ordered and paid for my shoes on 2nd Jan, only to be advised on 11th they were discontinued and no longer available, I didn't think this was possible with an online ordering system? In requesting a refund (as opposed to ordering an alternative style) by return, Its now the 18th and no refund has been received, so It will be 3 weeks or very close to that I have remained out of pocket.
A bit disappointing, it won't stop me from purchasing from Robinsons in the future though.
17 January 2016
Unprompted review
Superb service and product!!
Great product, service and communication. Shall use again 100%
16 January 2016
Unprompted review
This shoe is of the highest quality and workmanship.
I purchased the Barker Dowd /tweed shoe and I was amazed at how well crafted these shoes are. Photos on the website are very representative of this shoe,and they wear as good as they look. Well worth the price !
15 January 2016
Unprompted review
Professional Retailer
Bought a pair of Loake Eton on line and wasn't disappointed. While my initial order was delayed due to a lack of stock Robinson's Customer Service's dept kept me up to date with the progress of my order. When stock did become available it was dispatched without delay and I promptly took delivery of my shoes the following day.
Overall, 100% satisfied with the service and quality of product provided by Robinson's; I will return to them again and will without hesitation be recommending them to others.
15 January 2016
Unprompted review
Good Service
My shoes were delayed, and Robinson's staff was exceptional in the way they handled it.
Problems do happen, but the important thing is how you deal with it. They did what they promised and communication was timely.
I will buy again and again.
15 January 2016
Unprompted review
Outstanding people
I was fortunate to stumble across this company a few years ago. Service is outstanding. Never a problem with delivery to the US. Prices very reasonable. Best thing however is their own in-house line of handmade brogues. Best shoes I have ever had. No question.
14 January 2016
Unprompted review
Loake Ashby shoes.
What an excellent experience, 1st class service, very fast delivery,very best price I've seen for these top quality shoes, would highly recommend to anyone.
13 January 2016
Unprompted review
Loake chester size9
Loake Chester size 9 excellant buy great looking well made perfect fit and service from Robertson spot on promptly dispatched secure package well pleased
13 January 2016
Unprompted review
Takes money when shoes not in stock.
placed an order on 28th December and paid via paypal.
Web site showed my size in stock and took my payment in full.
They Emailed me on 4th January saying they had no stock.
I requested a full refund.
They seem to take 4 days to respond to emails
Now January 12th still no refund.
Would I use again no chance
Refund received Today 13th January.
12 January 2016
Unprompted review
Fantastic!!
Shopping with Robinson has been an excellent experience! Communication is thorough, prompt and very helpful - a real pleasure!
As to the Barker shoes, they're nothing short of fantastic!! Wonderful craftsmanship of the highest quality, and the style and construction actually makes the foot look more slender and dainty than I expected. I'm so happy, I've purchased a second pair from Robinson Shoes.
12 January 2016
Unprompted review
ITEMS ORDERED
GOOD PRICE. RECEIVED Order #100013768 LOAKE GLADSTONE IN GOOD TIME AND CONDITION. AWAITING Order #100012066 BARKER NEVIS, WHICH I AM INFORMED WILL SOON BE DISPATCHED. KEEP IT UP
12 January 2016
Unprompted review
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